Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,826 Reviews)
Rating breakdown 14,826 reviews
5 Stars
10,190
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jess
from Texas
Expertise:Intermediate
Verified Purchase:Yes
These ear buds are what I expected. They have great ambient sound and decent noise cancelling! The sound quality, whether in ambient or noise cancelling, provide perfect quality sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound, but bad case charging connections
on December 13, 2024
Posted by: Chase
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, but case has frequent issues with charging the headphones. I have put them in properly, making sure they light up when entering the case, and leaving them in for at least an hour, only to find them still at 5-10% charge when I try to take them out. I have tried pressing down on them and slightly twisting them to make sure they are connected and show they are charging, to mixed and inconsistent results.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, December 15, 2024
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chase. Your feedback is greatly appreciated as we continue to make improvements. We love to see that you've enjoyed the sound on these buds. We see that you may be experiencing some challenges while trying to charge your Buds3 Pro. When charging your buds important to ensure that you are using Samsung verified chargers. Samsung accessories are designed to maximize battery life. Samsung does not recommend using any chargers other than Samsung chargers, especially chargers that are uncertified or counterfeit. These can hinder the charging of your device and may cause battery issues if used long-term. If you are using Samsung verified chargers, make sure that your buds case is free of any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
the battery does not last longer than my old bots+
on December 13, 2024
Posted by: Leiser
from Las Vegas
Expertise:Expert
Verified Purchase:Yes
the battery does not last longer than my old bots+
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, December 14, 2024
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Leiser. Your feedback is crucial as we continue to make improvements. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. We're sorry to hear that the battery life hasn't met your expectations. To help conserve battery power and ensure your earbuds last when you need them, we recommend keeping them in the charging case with the cover closed when not in use. Additionally, you can adjust the notification settings in the Galaxy Wearable app for Android or in the Galaxy Buds app for iOS. Samsung provides a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ to eligible devices for extended protection and support. If this persists, please be sure to reach out to us at Samsung Support for additional assistance.
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Written by a customer while visiting Samsung US
Customer Rating
5
Very sleek looking buds with great features!
on December 13, 2024
Posted by: Eneida4kidzs
from Saint Cloud, Fl
Expertise:Intermediate
Verified Purchase:Yes
Love my earbuds. I like that I can "pinch" to hang up calls. Few earbuds are responsive like Samsung's. The sound quality is amazing and the noise cancellation definitely shuts out sounds. These are my 4th set of Samsung buds. I have had previous generations and these and the Pro 2 are my favorite. Also they fit nicely.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hilltoppers55
from San Jose CA
Expertise:Intermediate
Verified Purchase:Yes
Best Samsung earbuds I've use so far and I have used all of Samsung previous air buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: 05Devil26
from Mobile Al
Expertise:Expert
Verified Purchase:Yes
The bugs aren't as loud as the buds pro 2 and they fall out of your ear when you try to put a shirt on. I'm a truck driver and they are difficult putting them back in the charging case
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 14, 2024
Thank you for sharing your thoughts on the Buds3 Pro! We appreciate your feedback regarding their fit and sound level. It's worth noting that the Buds3 Pro is powered by our first-ever dual amplifier, featuring independently controlled woofers and tweeters. This design allows for a broad spectrum of sound, ensuring you can enjoy the minute details in your music with our enhanced 2-way speaker system. To achieve optimal audio performance, make sure you have the right size ear tips for your ears. The earbuds come with different-sized tips, and they must fit snugly without any gaps between your ear and the ear tip to prevent sound leaks. If you need guidance on changing the tips, please refer to our guide. Once you have the correct tips, check the bottom of the earbuds for directional marks—the "L" for left and "R" for right. Insert them into your ears accordingly, ensuring the microphones are pointing toward your mouth. Feel free to adjust their position until they feel comfortable. You can also run an earbud fit test using the Galaxy Wearable app to confirm that you have the proper fit. If you have any further concerns, please feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dissatisfied galaxy user
from Anaheim ca
Expertise:Beginner
Verified Purchase:Yes
Charge not long enough ....only use for couple hrs then on standby by 3 to 4 later ...is notified that it needs charging
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, December 14, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We noted your concern about the battery life not meeting expectations. The Buds3 Pro is designed to provide up to 26 hours of playtime per charge, which can be extended to 30 hours when using a fully charged case. To help conserve battery power and make the most of your listening experience, consider making a few adjustments. Always store the earbuds in the charging case with the cover closed when not in use to keep them charged. Additionally, adjusting the notification settings from the Galaxy Wearable app (or the Galaxy Buds app for iOS users) can help manage battery usage and notifications effectively. If you continue to experience shortened battery life, please feel free to reach out to us at Samsung Support for further assistance. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: E123
from Long Island, NY
Expertise:Intermediate
Verified Purchase:Yes
Highly recommended. Great sound and quality. They look amazing as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US