Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,827 Reviews)
Open Ratings Snapshot
Rating breakdown 14,827 reviews
5 Stars
10,191
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Tin/tunnel
on December 27, 2024
Posted by: ElleJ
Verified Purchase:Yes
Returned item; not easy to use. Sounded like a tin can
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Doesn't Stay Put
on December 27, 2024
Posted by: Ruby
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
They have some awesome features but they won't stay in my ears. After trying every tip. If I try adjusting them then my call is dropped or some other feature is activated.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ruby! We understand how frustrating it can be when your earbuds don’t seem to stay put, especially with all the great features you love. First, ensuring you have the right-sized ear tips for your ears is essential. The Buds3 Pro comes in different sizes, and achieving a snug fit is essential to prevent sound leaks while ensuring optimal audio quality. If you need guidance on how to change the tips, we have a helpful guide for the Buds3 Pro tips. Once you have the right tips, ensure you've inserted the earbuds correctly. Check for the directional marks (L and R) on the bottom, and ensure the R bud goes in the right ear (with the 'R' facing you) and the L bud goes in the left ear. It’s also a good idea to angle the earbuds slightly so that the microphone points toward your mouth, which can enhance call quality. We recommend rotating the earbuds forward and backward until they feel comfortable and secure. If the fit still doesn’t seem right, try running an earbud fit test using the Galaxy Wearable app. This tool can help assess whether the Buds3 Pro is fitting properly. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help!
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trying new things
on December 27, 2024
Posted by: Enny
Verified Purchase:Yes
So far so good waiting to test the translation and adqr
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better got Better
on December 27, 2024
Posted by: Poseidon20
Expertise:Expert
Verified Purchase:Yes
Better than expected experience. Great fit, function and sound.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad connection
on December 27, 2024
Posted by: Anonymous
from Lincoln, Rhode island
Expertise:Expert
Verified Purchase:Yes
I've being struggling with my bud 3 pro bluetooth connection
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Andres! The Buds3 Pro is equipped with our Adaptive Sound features, so you can enjoy clear calls and immersive sound in any environment. Plus, the long-lasting battery ensures you can enjoy your music all day long. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out the link attached for options that should help get your buds connected properly. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please do not hesitate to reach out to us at Samsung Support for additional assistance. We're always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great purchase!!
on December 27, 2024
Posted by: Bill
from Rochester NY
Expertise:Intermediate
Verified Purchase:Yes
Great ear buds with great sound and a nice look. Better than i thought they were going to be!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super cool technology from for galaxy buds3 pro
on December 26, 2024
Posted by: Anonymous
from Miami
Expertise:Expert
Verified Purchase:Yes
Super amazing sound, light, comfortable, they don't feel heavy, clarity in sound, great external noise cancellation and excellent gift case to protect the galaxy Buds 3 pro
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Need additional accessories
on December 26, 2024
Posted by: DeeDee
Expertise:Beginner
I think they need an optional attaching over the ear hook. Samsung ear buds are too expensive and too easy to lose.
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, DeeDee! We appreciate your suggestion regarding an optional over-the-ear hook. The Galaxy Buds3 Pro is designed for improved comfort and immersive listening. You can enjoy listening in comfort with a redesigned shape that provides the snuggest fit ever. Additionally, we’ve added Blade Lights to ensure your Buds stand out from the crowd and enhance your listening experience. It’s great to hear your thoughts, and we are continuously working to enhance our products to meet customer needs. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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