Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,829 Reviews)
Open Ratings Snapshot
Rating breakdown 14,829 reviews
5 Stars
10,192
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Do not waste your money
on January 23, 2025
Posted by: Rondokee
I got these like 2 months ago. The charging is weird. I'll take them off after 1 hour of use and they wo t charge. I get a notification on my phone asking to make sure the buds are dry and the case is charged. After 1 hour!! If I don't see that notification on my phone then I go to use them, they don't last as long because they didn't charge
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Rondokee! We truly value your feedback. The Buds3 Pro features improved comfort for immersive listening. Enjoy a comfortable fit with a redesigned shape that offers the snugest fit we've ever created. Additionally, to ensure your Buds stand out as much as you do, we've added Blade Lights to enhance your listening experience. To enhance your experience, please ensure that the earbuds and case are completely dry and clean, as moisture or debris can impact charging. It’s also important to verify that the charging case has sufficient battery life, which you can check using the Galaxy Wearable app. Making sure the buds fit securely in your ears can improve both audio playback and battery life as well. Additionally, keep your earbuds updated through the Galaxy Wearable app to benefit from the latest enhancements. If you continue to have concerns, consider resetting your Galaxy Buds3 Pro via the app, as this may help resolve any connectivity or charging queries. We want you to enjoy your Galaxy Buds3 Pro to the fullest, and we’re here to support you! For any further assistance or questions regarding this, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No god
on January 23, 2025
Posted by: Gabriel
I bought my Buds 3 pro but it stopped working on one side and I tried to contact support and to this day they have not given me the proper feedback.
Response from Samsung USBy R&R Team, January 24, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Gabriel. It's wonderful to hear your feedback on these buds. The Galaxy Buds3 Pro are designed to deliver rich sound quality and feature Adaptive Sound for seamless audio adjustments, ensuring a great listening experience. If you're noticing that one side isn’t functioning as expected, we recommend trying a reset, which can often restore performance. Our support team is always here to help and ensure you’re enjoying every feature the Galaxy Buds3 Pro has to offer. Please reach out to us at Samsung Support so that can gather some additional information and further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earbuds
on January 22, 2025
Posted by: Stone0100
from Houston tx
Expertise:Intermediate
Got these as a gift from my wife and love them. They are very durable and comfortable and have great sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your thoughtful review! We’re thrilled to see that you got the Galaxy Buds3 Pro as a gift from your wife and that they've met your expectations. The durability and comfort of the Buds3 Pro are designed to enhance your listening experience, and it’s fantastic to know you’re enjoying the high-quality sound they deliver. We appreciate your support and hope you continue to enjoy every moment with your Galaxy Buds3 Pro! If you have any further feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Utter garbage
on January 22, 2025
Posted by: Tristan W
from Spokane WA
Expertise:Expert
I've had these headphones since they released. They are THE WORST iteration by far. I've had every single version of these headphones.
Use during any active activity is completely useless. The swipe feature for volume never works. Trying to "pinch" the headphones for sound control is so awkward even while sedentary, you almost rip them out each time you go to pause. Forget doing that while running. They're super uncomfortable! They don't fit under even large ear protection. Like it's nice to be working in the shop and have your headphones in under the hearing protection. The noise canceling is noticeably worse than the pro 2. Then it's just ugly. The old style that fully formed and locked to your ear was perfect.
I've been just pushing through it but now they're not charging well and not syncing together so I'm taking them back on my warranty and getting the FE version since those resemble the pro 2
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Tristan. We're glad to get your perspective, as it helps us understand user experiences better. For comfort during physical activities, the Galaxy Buds3 Pro comes with customizable ear tips designed to ensure a secure fit. Exploring the different sizes can sometimes enhance the experience, allowing you to find the best fit for your needs. The swipe volume control feature is crafted for convenience, providing a quick and easy way to adjust your audio settings on the go. We appreciate your feedback on its functionality and will continue refining user interactions for a smoother experience. When it comes to noise canceling capabilities, the Galaxy Buds3 Pro integrates advanced technology meant to create an immersive listening environment. Your thoughts are valuable as we strive to balance user preferences and advanced features. The design aims to blend style with practicality, and we understand that different users have varying tastes. We continually work on designs that appeal to a broad audience while maintaining the performance expected from our products. For charging and syncing, please check out the resources that can enhance connectivity and ensure a smooth experience in the links attached. Exploring these options might help in optimizing performance. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (Syncing)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge (Won't charge)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great sound, not so great design, not so great mic
on January 22, 2025
Posted by: Drax
from Oklahoma City, OK
Expertise:Expert
I was super excited about these. 1st of all they did not need the little stick, my buds 2 fit so much better in my ear and I liked the touch system vs trying to push a button in the stick. 2nd- the sound is great, very deep sound all the way around. Bass is very good and music and movies sound amazing very clear and concise. The microphones in them did not last long if at all. People cannot hear me over the phone and thats one of the main things I do with my buds. I am having to send them back to have them worked on for the warranty since the microphone is garbled. Back to the fit, they could fit better, the buds 2 once again fit so much better in my ear. I gave it 2 stars, sound gets 5 stars, design and mic dropped it to 2 since it makes them useless for calls.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 23, 2025
It's great to hear from you, Drax. Thank you for sharing your thoughts about the Galaxy Buds3 Pro! We’re thrilled to hear that you were excited about them and appreciate the features that enhance your listening experience. It's great to know that the improved fit without the stick and the touch control have made your experience more enjoyable. The Buds3 Pro are designed to deliver exceptional sound quality, featuring intelligent active noise cancellation, which truly enhances your audio, whether you’re listening to music or watching movies. We hate to see that the microphone performance didn’t meet your expectations. The Buds3 Pro are equipped with advanced microphone technology, designed to ensure clear communication, especially during calls. It's important to us that you have a seamless experience in every aspect. We understand the need for a perfect fit, and we’ve worked diligently on creating an ergonomic design that provides comfort and stability for a variety of ear shapes. Be sure to try out the different sized ear tips in order to get the best fit. Your feedback helps us continue to improve. We truly hope you continue to enjoy the incredible audio experience of the Galaxy Buds3 Pro once you receive them back from service. Thank you again for your valuable insights! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I'm disappointed
on January 22, 2025
Posted by: Rho1
from FL
Expertise:Expert
I bought these because I thought they would be more comfortable than the galaxy buds live. Regretting my decision. The do not stay in place. I had by husband try them for a week and he experienced the same issue. I can't use them because I'm afraid they will pop out and I loose them. I want to get something else but my options are limited as there are no suitable replacements.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 22, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3, Rho. We always love getting insights from our valued customers. To enhance your experience, it's crucial to ensure you're using the right-sized ear tips. The Galaxy Buds3 Pro comes with different ear tip sizes to provide a secure fit and optimal sound quality. If you’re unsure which size works best for you, please refer to our guide on changing ear tips for step-by-step instructions. Once you have the correct tips on your earbuds, make sure to correctly position the earbuds in your ears. Look for the directional marks—there’s an ‘L’ for the left earbud and an ‘R’ for the right. Insert the right earbud (R) with the ‘R’ facing you, and do the same for the left (L). A slight angle adjustment can help too; try tilting the microphone towards your mouth, which can also improve your overall experience. Additionally, for a more personalized fit, you can run an Earbud Fit Test using the Galaxy Wearable app. This feature helps ensure you're getting the best seal and audio performance for your unique ear shape. Once again, we appreciate your feedback and hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any questions, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic, unimaginable performance
on January 22, 2025
Posted by: Oladayo 4U2Nv
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Its the coolest ever, ultrasound with classified bass and automatic ambient controls. Simply incredible. I just love this piece. Samsung always a step ahead.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your review of the Galaxy Buds3 Pro, Oladayo! We're thrilled to hear you find them incredible. The advanced sound quality and bass capabilities truly elevate your listening experience, and it's great to know you appreciate the ambient controls. We designed these buds to be as innovative and user-friendly as possible, and we're glad you feel Samsung is always a step ahead! Your feedback inspires us to keep pushing the boundaries of audio technology. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good Earbuds but there is a charging issue
on January 21, 2025
Posted by: Vysakh
from Omaha, Nebraska
Expertise:Expert
The earphones sound and noise cancellation are extremely good but the main issue is with the charging case. After a workout session whenever I try to put the earbuds back in the case I always get the "Earbuds stopped charging" notification. I have tried three different earbuds and all of them had the same error all the time. The earbuds work fine when it is used for a short time period. I let the earbuds stay there all day and it starts charging the earbuds on its own as well but every time I try to open the charging case I am worried if the earbuds are charged or not. I traded in my Galaxy buds pro to buy this earbuds and I have been regretting it since that day.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for taking the time to share your experience with the Galaxy Buds3 Pro, Vysakh! The Galaxy Buds3 Pro offers up to 26 hours of playback time on a single charge, and if you use a fully charged case, this can be extended to a total of 30 hours. We're delighted to see that you appreciate the exceptional sound quality and active noise cancellation! These features are designed to offer an immersive listening experience. We understand how important it is for your earbuds to charge seamlessly, especially when using them to workout. To help with the notifications about charging, please ensure the earbuds are securely seated in the case, and check that the charging contacts are clean by wiping them gently with a soft, dry cloth. Make sure to keep your earbuds updated using the Galaxy Wearable app and verify that the charging case itself has enough battery. If you need to refresh their settings, a quick reset can help. You can reset all your earbud settings by going to the Galaxy Wearable app on your mobile device and tapping on Earbuds settings > Reset. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support so that we can further investigate. Your satisfaction is important to us, and we want to ensure you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 10081-10088 of 14828 results 
<< 1 ... 1259 1260 1261 1262 1263 ... 1854 >>