Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,829 Reviews)
Rating breakdown 14,829 reviews
5 Stars
10,192
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Benji
Verified Purchase:Yes
Really wanted to like these buds. However, the tips are difficult to remove and despite trying different sizes, I was not able to get a good fit. Tips are very flimsy and tore easily. Had to buy third party foam tips. Replacing buds is also akward. Prior buds would be easy to store. Would have given 2 stars, but sound is improved from previous versions.
Response from Samsung USBy R&R Team, February 8, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Benji. We truly appreciate your feedback and want to ensure you get the most out of your earbuds. We see that you found the tips difficult to remove and fit. The Galaxy Buds3 Pro come with different sizes to help customize your listening experience, and we want you to feel comfortable while using them. For a step-by-step guide on how to change the ear tips, please check the link attached. It has helpful tips that might make the process easier for you. Regarding the replacement of the earbuds, we understand that convenience is key. The design of the Galaxy Buds3 Pro aims to offer portability and ease of use, and we’re always looking to enhance that user experience. We’re thrilled to see that you noticed an improvement in sound quality with this version! Your enjoyment of music and entertainment is important to us, and we’re glad to know that aspect met your expectations. Thank you once again for taking the time to provide your thoughts. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
5
The great buy
on February 8, 2025
Posted by: Ynk1990
[This review was collected as part of a promotion.] I love it my earbuds are fantastic, they have great value and sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice premium ear buds
on February 8, 2025
Posted by: Prince916
[This review was collected as part of a promotion.] Samsung’s Galaxy Buds3 Pro is a perfect companion, seamless actions across apps, to Samsung’s own phones or, with various features maybe less accessible, other Android phones .These earbuds are immediately enjoyable with a user adjustable set of environmental controls, including ambient sound management or noise cancellation, much of it fully automated. Samsung has also added an adaptive component to this feature which should accommodate how loose or snug we insert our eartips.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds yet!!
on February 7, 2025
Posted by: MrClarence81
[This review was collected as part of a promotion.] These are the best Buds Samsung has made. I love being able to just go from app to app and get seamless actions across apps. I use them daily from making calls to listening to music. Voice commands have worked without a hiccup. Translation is the only thing I haven't tried yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These buds sounds amazing
on February 7, 2025
Posted by: Bulkfiber
[This review was collected as part of a promotion.] Seamless connection between devices, great anc, the sound is impressive
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has some Awesomeness features.
on February 7, 2025
Posted by: Kali77
[This review was collected as part of a promotion.] The galaxy Buds pro3 has some great features and works perfectly with all my Samsung products I have. I love it's features and how I can talk using the. Without having to take them out of my one good I love about it. I Would definitely be adding more Samsung Products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the hassle
on February 7, 2025
Posted by: NeverAgain
I was super excited for these after losing my buds2 pro, but I quickly regretted my decision to buy these as a replacement. I watched multiple videos to be absolutely sure I was taking the ear tip off correctly...and it still broke.
That aside, I hated the stem and the way the buds fit in my ears. The controls are also much less intuitive. I'm super bummed about how difficult it is to find even refurbished buds2 pros because those were so much better.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R Team, February 10, 2025
Thank you for reaching out to share your feedback on the Galaxy Buds3 Pro. We appreciate your candidness as we continue to make improvements. The Buds3 Pro features a canal-type design with an enhanced 2-way speaker and immersive dual amplifier. Additionally, the Galaxy Wearable app includes a control bar at the top, allowing users to easily turn on or off Ambient Sound, Adaptive Sound, or Active Noise Canceling. The Galaxy Buds3 Pro also offers sound detection, seamless connectivity with other Galaxy devices, neck stretch reminders, and a Game mode when using experimental Labs features. We see that you may be having some challenges trying to switch out the ear tips. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears, and change them properly using our guidelines. Be careful when handling the tips, and avoid using your fingernails when pulling off the tips, as they may tear. We also noted your feedback regarding the new stem style of these buds. The Galaxy Buds3 Pro's blade lights indicate their current status. You can review our guide for more information about the blade lights through the attached link. Thank you for your feedback once again. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
A decent upgrade
on February 7, 2025
Posted by: Grim147
[This review was collected as part of a promotion.] I upgraded from my Pro buds and the fit is clearly the first thing to notice. These are closer related to a competitor and I'm a little sad because I liked how the others sat inside my ears.
These do a better job picking up my phone calls and voice for Duolingo, but I'm really not sure about the active noise cancelling. I just don't feel it's perfect yet. Maybe the next generation will get it up to 5 stars.
Value
4
Written by a customer while visiting Samsung US