Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,829 Reviews)
Rating breakdown 14,829 reviews
5 Stars
10,192
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
A Hit, and many more misses
on February 11, 2025
Posted by: Chance
[This review was collected as part of a promotion.] Over all it's a good earbud. Design is like a similar product which I don't like. I had the original buds pro and loved them. I decided to try the buds pro 3. The noise cancelling is far superior along with the sound quality and call quality on the buds pro 3. There are some is like I'm hearing for the first time. I really enjoy the swipe volume feature and the lights even though I never use them. That's about where the good ends. The fit in my ear is not very good, they feel as if their about to fall out at any moment and the silicone tips are very itchy. I had to order aftermarket ear tips to mitigate this but it's still not perfect and they feel like they will fall out. The battery life is horrendous compared to my original buds. I have to charge the case at least every three to two days. The 360 sound is nice, but not when I have my phone screen off.. I also dislike the adaptive mode/ noise cancelling mode. In the settings on the app if voice recognition is turned on, then the volume will be lowered and ambient doing will be allowed to pass through. I only want this feature on in adaptive mode. Adaptive mode should have noise cancelling and then voice detection, but noise cancelling first. Adaptive has ambient sound first. Noise cancelling should be that 100% of the time until I take the buds out or change modes. Instead I get noise cancelling and then it completely stops working when it gets someone talk. I had to turn voice recognition off. A hit and a miss with this
Value
3
Response from Samsung USBy R&R Team, February 14, 2025
Thank you so much for sharing your detailed thoughts on the Galaxy Buds3 Pro, Chance. We truly appreciate your feedback and take it to heart. It’s great to see that you’ve noticed the superior noise cancelling and sound quality. These are key features we focused on with the Buds3 Pro. We're pleased that you're enjoying new sounds and the swipe volume feature. The lights are designed to enhance your experience, even if they’re not always in use. We understand your concerns about the fit. Comfort is important, and we hate to see the silicone tips haven’t been ideal for you. We suggest exploring different tip sizes that may provide a better fit. Regarding battery life, we aimed to balance performance and longevity but we recognize that each user has unique needs. If you find yourself needing to charge frequently, adjusting some settings, like turning off features you don’t use all the time, might help extend battery life a bit longer. Thank you once again for your insights. We’re committed to delivering the best experience possible and hope you continue to explore all that the Galaxy Buds3 Pro have to offer. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Really good sound
on February 11, 2025
Posted by: Ulises
[This review was collected as part of a promotion.] Good quality sound the best but fail maybe need to do something to trying the buds not fail to easy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on February 11, 2025
Posted by: Eddie126
[This review was collected as part of a promotion.] Noise cancelation is amazing and the sound is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great connectivity, fantastic look...but
on February 11, 2025
Posted by: Audiophile71
[This review was collected as part of a promotion.] These new Bud3 Pro have fantastic connectivity, and they work seamlessly across apps. The new appearance and the the post lights give the buds an ultra modern look. Once you upgrade the tips from the included silicone to foam the sound is amazing. None of the three sizes that were included would pass the good fit test in the Galaxy Wearables app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best pro series yet!
on February 11, 2025
Posted by: Tuxedomask90250
[This review was collected as part of a promotion.] This series 3 pro is a much needed improvement to the series 2! The seamless transition between apps makes it easy to transition and noise canceling functions are much more improved. Another thing the new pros do well is that the wear on the ear is better and doesn't really come loose compared to the pro 2. The sound is incredible and it's a great all around choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I live it!
on February 11, 2025
Posted by: Ilovebuds3pro
[This review was collected as part of a promotion.] Excellent audio quality, super light and loves the lights and its new design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds
on February 11, 2025
Posted by: Hawk1Townes1
[This review was collected as part of a promotion.] These are my second pair of galaxy ear buds,I also have bose ear buds and I can say by far hands down. These buds are awesome, the noise canceling can't no one here your back ground noise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Older model preferred
on February 11, 2025
Posted by: Piffinz
[This review was collected as part of a promotion.] They pop out from ear constantly. The volume sounds like a busted speaker since day one. I preferred the galaxy buds2 they had better quality.
Value
2
Response from Samsung USBy R&R Team, February 13, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how important a proper fit and sound quality are for your listening enjoyment. To ensure the best performance from your earbuds, it’s crucial to select the right-sized ear tips. We offer various sizes to help you achieve a snug fit, which can greatly reduce sound leaks and enhance audio clarity. If you're unsure how to change the tips, our guide for the Buds3 Pro is available and can assist you. When putting the earbuds in, please double-check the directional marks at the bottom—there's an "L" for the left ear and an "R" for the right ear. Ensure that the "R" is facing you when you insert it into your right ear and do the same with the "L" for your left ear. A slight rotation might help achieve the most comfortable fit, and remember to angle the microphone toward your mouth for optimal clarity during calls. We also recommend running an earbud fit test through the Galaxy Wearable app. This feature can help confirm that the Buds3 Pro are fitted correctly for your ears. Regarding your feedback on the sound quality, we hate to hear you’re experiencing this. We take your feedback seriously and would love to gather more information to help resolve this. It’s worth noting that all Samsung products come with a 12-month limited warranty against manufacturing defects, so we can look into potential solutions. Additionally, if you’re interested, Samsung Care+ is available for extended coverage and support. We appreciate your feedback and are here to help ensure you have the best experience with your Galaxy Buds3 Pro! Please reach out to us at Samsung Support so that we can look into what may be causing these concerns with your sound. -Kelvin
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Written by a customer while visiting Samsung US