Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,818 Reviews)
Rating breakdown 14,818 reviews
5 Stars
10,185
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Didn't feel much like an upgrade
on June 10, 2026
Posted by: Pointblank485
[This review was collected as part of a promotion.] I had been looking forward to this new line of buds pro with the opportunities that inclusion of Galaxy AI was going to bring. Unfortunately between the actual form factor change (which felt like quite the downgrade and a "fall in line" change) and the features not quite living up to their potential (yet) it's been a disappointment. So much so that I have yet to upgrade to the Buds 4 Pro as it seemed to be more lateral from this line than a legitimate upgrade.
I've been happily using Samsung products for quite a while, now, and hope that there will be a hardware course correction soon to fix (what in my opinion have been) some disappointing choices in the last round or two of mobile accessories.
Value
2
Response from Samsung USBy R&R, June 11, 2026
Hey Pointblank485,
The Galaxy Buds3 Pro come with exciting features, including Galaxy AI integration and enhanced audio capabilities. We appreciate you sharing your perspective after using previous Pro models, and we understand your thoughts on how this generation compares to earlier releases. If you would like more information about a specific feature that isn’t meeting your expectations, please feel free to reach out. We are here to help.
Additionally, if you're considering the Galaxy Buds4 Series, it's a great option. They share a similar concept to the Buds3 Pro, but their design is more intuitive, ensuring a secure fit in your ear. The sound quality has been elevated, and adjusting the EQ makes everything you listen to sound amazing. We encourage you to check them out.
Thank you for your feedback and for trusting Samsung with your audio needs.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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The Galaxy Buds3 Pro come with exciting features, including Galaxy AI integration and enhanced audio capabilities. We appreciate you sharing your perspective after using previous Pro models, and we understand your thoughts on how this generation compares to earlier releases. If you would like more information about a specific feature that isn’t meeting your expectations, please feel free to reach out. We are here to help.
Additionally, if you're considering the Galaxy Buds4 Series, it's a great option. They share a similar concept to the Buds3 Pro, but their design is more intuitive, ensuring a secure fit in your ear. The sound quality has been elevated, and adjusting the EQ makes everything you listen to sound amazing. We encourage you to check them out.
Thank you for your feedback and for trusting Samsung with your audio needs.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible sound and clarity
on June 10, 2026
Posted by: Jsy62307
from Dallas tx
Expertise:Expert
My buds are worthless. No one can ever hear me and always says I sound muffled. My buds 2 also had same issue I would love to upgrade to the 4 pro but I am scared they will suck just as bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 11, 2026
Hi there Jsy62307,
The Galaxy Buds3 Pro provide rich sound, advanced audio technology, and a comfortable fit for everyday listening. We appreciate you sharing your experience regarding sound clarity and call quality. Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product.
We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. To learn more about your warranty options, please reach out to our Samsung Support Team.
Thank you for your feedback, and we appreciate you being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Buds3 Pro provide rich sound, advanced audio technology, and a comfortable fit for everyday listening. We appreciate you sharing your experience regarding sound clarity and call quality. Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product.
We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. To learn more about your warranty options, please reach out to our Samsung Support Team.
Thank you for your feedback, and we appreciate you being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Sound reduction is great
on June 9, 2026
Posted by: Dumlor
[This review was collected as part of a promotion.] I used galaxy buds pro 2 for 2 years and wanted to upgrade, namely for the sound reduction feature upgrade. I was not disapointed ! Also the pinch feature is nice, avoiding to press pause when you adjusting the earplugs !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality
on June 9, 2026
Posted by: Wirerat
[This review was collected as part of a promotion.] Galaxy Ai is able to turn on my alarms after I am done with my workout. These buds Pro 3 are great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good noise reduction
on June 9, 2026
Posted by: Sakuta
[This review was collected as part of a promotion.] I'm very happy with my headphones, which I bought over three months ago. I have nothing to complain about; they're very good, the sound is clear, the bass is good, and the noise cancellation is excellent.I often listen to the volume at its lowest setting on public transport. As for Galaxy AI it is very good, She can answer calls and change music with her voice; it's super convenient and doesn't bug often.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear sound and great isolation
on June 8, 2026
Posted by: Beamerman
[This review was collected as part of a promotion.] Great earbuds. Comfortable to wear all day, they are quick to charge, look elegant with the led strip on the ear buds. Also, with being noise canceling, they are great with isolation and complete immersion into your music, podcast, video, etc but they are smart enough to know when to shut them off when an emergency vehicle comes but or is someone starts a conversation with you while you are wearing them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy buds3 is absolute TRASH
on June 8, 2026
Posted by: Herbert
from Boston, MA
Expertise:Intermediate
hey the Galaxy buds 3 is an absolute piece of garbage who keeps disconnecting every single time I put my phone in my pocket I do not recommend it as a matter of fact I want to take mine and just stomp on it because I hate it so much
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 11, 2026
Hi Herbert,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. These earbuds provide premium sound quality, intelligent features, and a comfortable listening experience for daily use. We understand that a stable connection is essential. If your Galaxy Buds Pro disconnect from your phone frequently, this may be due to a poor Bluetooth connection or incorrect placement of the earbuds.
Please check for software updates through the Galaxy Wearable app on your phone or tablet. If the issue continues, service may be required. You can contact us at 1-800-SAMSUNG to request assistance.
We appreciate you taking the time to share your experience with the earbuds. Feedback like yours helps us enhance the Galaxy experience. Thank you for being a part of the Samsung ecosystem.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. These earbuds provide premium sound quality, intelligent features, and a comfortable listening experience for daily use. We understand that a stable connection is essential. If your Galaxy Buds Pro disconnect from your phone frequently, this may be due to a poor Bluetooth connection or incorrect placement of the earbuds.
Please check for software updates through the Galaxy Wearable app on your phone or tablet. If the issue continues, service may be required. You can contact us at 1-800-SAMSUNG to request assistance.
We appreciate you taking the time to share your experience with the earbuds. Feedback like yours helps us enhance the Galaxy experience. Thank you for being a part of the Samsung ecosystem.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great buds love them
on June 8, 2026
Posted by: Cr080t
[This review was collected as part of a promotion.] Love the Galaxy ai for sound adjustment for one vs 2 buds in. My only issue is they sometimes fall out of i move my head fast. If they were completely snug 5 stars.
Value
4
Written by a customer while visiting Samsung US