Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,830 Reviews)
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: DPrynce
from Walker, MN
Expertise:Intermediate
Verified Purchase:Yes
My first time actually using buds and I'm pleasantly surprised. The noise cancelation, sound quality everything is more than I hoped for. I did have to use smaller ear piece on left ear as it kept falling off, not sure if that is common, but now everything is great. The ear test actually alerted me to the size being off.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Eh. Try them out, but they're not worth it.
on February 28, 2025
Posted by: S123
Expertise:Intermediate
Verified Purchase:Yes
They're okay. I wouldn't personally get them again. The battery drains faster than previous models I still own. I've swapped around ear tips to get a better fit, and they still work themselves loose. I'm not sure if it's the design or what, but I didn't have this issue with other earbuds. Sound quality is normal, even turned up all the way and with EQ adjusted; it's just bland. The right earbud started to get hot, which is weird. I guess if it blows up, some legal action will be taken, but that's a worst-case scenario.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand your concerns. For the fit, have you tried running the fit test available in the Wearable app? It can help customize the ear tips to better match your unique ear shape, ensuring a secure fit that enhances your listening experience. Regarding the heat you're noticing in the right earbud, it's important to know that all Galaxy devices, including your earbuds, operate optimally within a specific temperature range. While they might feel warm during use or charging, this is generally normal and doesn’t affect their lifespan or overall performance. However, if they become too warm, please be mindful of your usage conditions. Check out the link attached to learn about what you can do if this happens. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support for further assistance. Thank you again for your feedback, and we hope these suggestions enhance your experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Alex
from New York
Expertise:Intermediate
Verified Purchase:Yes
Really bad fit, fall out easily. Sound quality is ok
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for your honest feedback about the Galaxy Buds3 Pro, Alex! We’re glad to see you like the sound quality these buds offer. The Buds3 Pro features a dual amplifier system powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sounds. Regarding the fit, we understand how crucial it is to get the perfect size for your ears. The Buds3 Pro come with multiple ear tip sizes, and using the right one can significantly improve your experience by preventing sound leaks and enhancing audio quality. If you haven’t already, I highly recommend trying out the different ear tips included with your buds to find the best fit for you. It’s also helpful to double-check that you’re inserting the earbuds correctly—make sure the “R” and “L” marks are positioned towards you when you place them in your ears. For added assistance, you can run the earbud fit test in the Galaxy Wearable app. This feature can help confirm whether you have the right fit. If you need any guidance on changing sizes, our tip replacement guide is an excellent resource! We truly appreciate your input and hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have further questions or need assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mrs Ruffin
from Charlotte, NC
Expertise:Intermediate
Verified Purchase:Yes
I love these Buds3 Pro. I hadn't even been considering new ones but I received them with the purchase of new phone. They are amazing the sound quality is superb but the biggest thing for me is the fit. The old style buds always fell out of my ears no matter how I maneuvered them and then sometimes the fit was so awkward it affected ability to hear me well when on calls. The Buds3 are so much better. Love the new designs...only wish there were more color options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Quality audio, uncomfortable and awkward to use
on February 28, 2025
Posted by: Anonymous User
Expertise:Intermediate
Verified Purchase:Yes
Sounds quality is really good but they are NOT comfortable in my ears, no matter the ear piece fitting I choose to use. They are also awkward to use... The non pro style is much easier to use with tap settings as opposed to the pinch settings on these.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 1, 2025
We appreciate you taking the time to share feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the sound quality of the earbuds. However, we understand that comfort and ease of use are just as important. We see that you find the fit uncomfortable despite trying different ear piece fittings. The Galaxy Buds3 Pro were designed with multiple ear tip options to cater to a variety of ear shapes and sizes. We recommend taking advantage of the fit test using the Wearable app to help achieve a better fit. We also hear you on the preference for tap settings over pinch settings. We aim to create products that offer the best possible user experience, and your input is invaluable in helping us achieve that. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Giovanni
from Flushing
Expertise:Expert
Verified Purchase:Yes
They work fine over all, 2 time the sound stoped completly. Voice contols catch up other voices too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Giovanni! We’re pleased to hear that they work well for you overall. Regarding the sound stopping completely, we suggest ensuring that the earbuds have the latest software updates. You can easily check for updates using the Galaxy Wearable app. Keeping your earbuds updated can enhance performance and stability. If this persists, please be sure to reach out to us at Samsung Support so that we can further investigate this. For the voice controls catching other voices, we recommend trying to use the earbuds in a quieter environment when engaging the voice assistant to improve accuracy. While there aren’t specific settings to filter out background voices, ensuring a clearer vocal environment can help. We appreciate your insights and hope these tips enhance your experience with your Galaxy Buds3 Pro! If you need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Korey
from Compton, CA
Expertise:Intermediate
Verified Purchase:Yes
Finally upgraded from the older buds pro. Love the new features of buds3 pro. Just need replacement tips, they broke when trying out sizing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dave
Verified Purchase:Yes
Best I ever owned. Coming from the Galaxy bud 2 pro.
Written by a customer while visiting Samsung US