Customer reviews from bestbuy-ca
Apple - Refurbished Excellent - EarPods (USB-C) - White
Average customer rating
3.2
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
8
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
7
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for Apple - Refurbished Excellent - EarPods (USB-C) - White
Customer Rating
2
Clearing Outdated Inventory
on September 28, 2026
Posted by: Kevin
from Kanata
Was very dissatisfied to learn that I was pointed towards the purchase of Air Pod 4 when a superior product Air Pod 5 was available at an even lower price. I was grateful that I was exchange the AirPod 4 with the AirPod 5.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Phone Case & Headphone
on September 24, 2026
Posted by: BM
from Montreal
Phone case is not suitable for I 16.
Head phone is ok, but sometime gets echo.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Very good!
on September 19, 2026
Posted by: Caleb
from North York
Very good sound and clear and with clear microphone to speak during calls!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Thank you Uday and Luke.
on September 16, 2026
Posted by: Olga
from N Queen
I went to the N Queen store to ask for a solution regarding my headphones, which had broken after very little use. I want to give a special thanks to Uday for his great attitude from the very start—he listened to me and found a solution. Thanks also to Luke; the two of them were incredibly helpful and courteous in explaining everything and ensuring I got my headphones back. They didn't have the new product in stock at the time, so the store placed an online order for me, and it arrived at my home in three days. Thank you.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Perfect and easy to use
on September 7, 2026
Posted by: J
from Vancouver
Super easy to use compared to AirPods or headphones that require charging. Manageable and accessible.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Very nice
on August 18, 2026
Posted by: Shadrach
from Ottaw Ontario
Great, really loved the service at Best Buy bayshore mall price is good definitely recommend
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Poor audio controls
on August 4, 2026
Posted by: Jan
from Vancouver
Who makes a new product worse than its original one? Apple. Who makes earbuds that will not restart your podcast/song/audiobook after you’ve paused it, requiring you to pull your iphone 16 out and restart the recording from the phone (which sometimes still doesn’t work)? Apple does. The only reasons for this that I can fathom are either poor engineering, or, frustrating the owner so much that they feel forced into putting out more money on a pair of high tech wireless EarPods. By the way, I didn’t just end up with duds, my partner has the same problem. As others have mentioned, the wires feel flimsier than the original earbuds. Please Apple, correct this problem with your USB-C earbuds controls.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Poor reliability
on July 25, 2026
Posted by: Sharif
from Mississauga
Bought this for the second time as an alternate wired option. Right from the start one ear piece did not work. Also kept falling off my ear.
Used to have a minimum level of quality when I used them with my early iPhones.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca