Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,090 Reviews)
Rating breakdown 3,090 reviews
5 Stars
2,371
4 Stars
524
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
2
3 replacements! Way too fragile! Never again!
on June 12, 2026
Posted by: Bobby Lee
from Florida
Expertise:Intermediate
I had to replace mine 3 times. Weak at the hinge. I will never buy another flip/ folding phone. Horrible
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, June 15, 2026
Hi Bobby Lee, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when your device is not meeting your expectations in durability or functionality. We have provided a link to an article to help our customers care for this unique design for a prolonged period of time. We have also provided a link to the Samsung Support Team for your convenience if you have questions about protective accessories, or other capabilities of your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent upgrade from Flip5
on June 11, 2026
Posted by: Jayjay
[This review was collected as part of a promotion.] The camera features and battery optimization are first class!
Galaxy AI is extremely helpful and I use it more than Goggle search now.
Biometric security is excellent, like before, but I believe the face recognition has been improved.
I'm completely happy with the new model!
Galaxy AI is extremely helpful and I use it more than Goggle search now.
Biometric security is excellent, like before, but I believe the face recognition has been improved.
I'm completely happy with the new model!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best ever phone
on June 11, 2026
Posted by: Onlysamsung
[This review was collected as part of a promotion.] Bought this phone because of its size when folded. Absolutely perfect. Fits in my pocket easily. Features are great. Have had this phone for 4 months and no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for women's pants pockets!
on June 11, 2026
Posted by: AbbeyB8s
[This review was collected as part of a promotion.] Ladies! If you're like me when I had a full -size phone and tried to get up from a (restaurant) chair, only to get yanked back, you no longer have to sacrifice screen real estate for this phone to fit in your pocket!
Front pocket, back pocket, small evening purses - doesn't matter! This phone will fit in small places!
Front pocket, back pocket, small evening purses - doesn't matter! This phone will fit in small places!
And just because it's small, you're not
sacrificing power or performance! Out still does all the things!
sacrificing power or performance! Out still does all the things!
And with Good Lock, you can personalize your flip screen for fun things, like messages to your subjects to make them smile or laugh when you're taking pictures. And you can use most apps without opening the phone.
Get it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip best feature
on June 11, 2026
Posted by: SalTampa
[This review was collected as part of a promotion.] Love that you can answer text/calls without having to fully open the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip best feature
on June 11, 2026
Posted by: SalTampa
[This review was collected as part of a promotion.] Love that you can answer text/calls without having to fully open the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing camera quality!
on June 11, 2026
Posted by: Ahannah
[This review was collected as part of a promotion.] I use my Samsung device every day for both work and entertainment, and it has become an important part of my daily routine. Whether I am checking emails, attending online classes, streaming videos, browsing social media, or staying connected with family and friends, my Samsung device performs reliably and efficiently.
One feature that has made a noticeable difference for me is Galaxy AI. I use Galaxy AI to help improve productivity by assisting with writing, organizing information, and simplifying everyday tasks. The AI-powered features save time and make it easier to communicate clearly and stay organized throughout the day.
I also enjoy using my Samsung device for streaming movies and TV shows because of the bright, high-quality display and excellent sound. When I have free time, I use it for social media, online shopping, and watching sports highlights. The battery life allows me to stay connected for long periods without constantly worrying about charging.
Overall, my Samsung device has had a positive impact on my daily life by helping me stay productive, entertained, and connected. The combination of performance, reliability, and innovative features like Galaxy AI makes it a device that I use and appreciate every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing up to date advanced settings
on June 10, 2026
Posted by: Ryarya
[This review was collected as part of a promotion.] Has great pictures has amazing storage great up to date features love how easy it is to use love the security features love the camera love that it has great ai settings and it's just easy and fun to use
Value
5
Written by a customer while visiting Samsung US