Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,088 Reviews)
Rating breakdown 3,088 reviews
5 Stars
2,369
4 Stars
524
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
5
My Samsung flip 7 has been the best phone.
on July 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have a Samsung flip 7 and I can't put it down. So many wonderful things about it but the main thing is I can fold it and put it in my pocket and walk, I can't do that with gigantic phones. One thing I love is taking a picture of someone and that picture image Samsung good luck application has an image that I can put on my front screen when taking a picture,makes a funny thing happen on the screen that the someone's looking at to Smile. Galaxy AI has helped me translate Egyptian words, or French, or Belgian and so many others, as I am using Galaxy AI while trying to write my family history from the Little we know about our last name and this has helped me so fast....
Galaxy AI can help me circle a picture and rejuvenate it to what I think looks even better.
I can ask galaxy AI to take me to another city, I can even ask it to tell me about that city's restaurants and coffee sellers.. it has been the most useful part of the Next generation that I have used.
Galaxy AI can help me circle a picture and rejuvenate it to what I think looks even better.
I can ask galaxy AI to take me to another city, I can even ask it to tell me about that city's restaurants and coffee sellers.. it has been the most useful part of the Next generation that I have used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on July 22, 2026
Posted by: Tina
from Boca Raton, FL
Expertise:Intermediate
I've been a Samsung smartphone user for the past 12+ years, and I have to say that the Galaxy Z flip 7 is the worst phone I ever owned. I am on my second flip 7 phone in 7 months. The first time the screen started flickering and then it went black and it never came back on. I had my first flip phone for 5 months, and now this one I have 2 months and the same thing is happening again!!!! The phone is beautiful but is garbage
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, July 24, 2026
Hi there Tina, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how distressing it is when your device is not operating as intended or expected. We have provided a link to an article we find helpful to our customers for caring for this unique design. We have also provided a link to the Samsung Support Team to assist you further if you are currently in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on July 22, 2026
Posted by: Dodgermark
[This review was collected as part of a promotion.] I love this phone. The compact size when folded is perfect. You can't tell that its foldable when it's full size and the camera is great.
This phone has all the bells and whistles you could want and I would not change a thing.
This phone has all the bells and whistles you could want and I would not change a thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone
on July 21, 2026
Posted by: Sunday
Expertise:Beginner
Great phone so far enjoy every moment with the phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, July 21, 2026
Hello Sunday, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are happy to hear how pleased you are with the usage of your device, and that it has been so reliable during your usage. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Breaks easily but great otherwise
on July 17, 2026
Posted by: ilimae
[This review was collected as part of a promotion.] It's a great device and I love how it's compact but if it falls while its open face down, it'll break super easily. Especially the bottom half of the screen. The amount of times I've had to get a new one with insurance is like once per year in 4 years.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Zero complaints
on July 16, 2026
Posted by: Bkwon83
[This review was collected as part of a promotion.] Absolutely fantastic device.
Able to hang up calls by folding the phone
Check most of the notifications on the front display, when the phone is closed. It has many features, such as outlook widgets or other apps on the front screen.
Unless I am browsing or running deep apps, I dont need to open the phone.
Able to hang up calls by folding the phone
Check most of the notifications on the front display, when the phone is closed. It has many features, such as outlook widgets or other apps on the front screen.
Unless I am browsing or running deep apps, I dont need to open the phone.
Value
5
Response from Samsung USBy R&R Team, July 17, 2026
Hey there Bkwon83, we appreciate your feedback on your Samsung Galaxy Z Flip7. We are thrilled to hear that you are loving the compact design, usage, and capabilities of your device, and that thus far you have no complaints. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on July 15, 2026
Posted by: Toblave
[This review was collected as part of a promotion.] I have had every version of this phone since they started the Z Flip3. I just love it. It is to store and when opened it's the perfect size for my hand. The outside screen is also very awesome! I am pretty sad that the Z Flip7 is the last Z Flip that they are making (at least that's what I read). I know I would definitely continue to upgrade to the latest version for as long as they kept making them!
Value
5
Response from Samsung USBy R&R Team, July 17, 2026
Hey there Toblave, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We couldn't be happier to hear that you are so pleased with your device, and are finding it the perfect size for your hand. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great but not without issue
on July 15, 2026
Posted by: CalebZFlipper
[This review was collected as part of a promotion.] The Z Flip 7 is a great phone.....but not without it's issues. First and foremost the display is great! But overtime the crease gets more and more noticeable after use making it hard not to notice. Secondly dirt and dust collect on this phone like crazy, when it collects it's very hard to clean up even with the right tools. Thirdly the cameras are alright, for a 1,000 plus dollar phone you'd think you would get better cameras instead of the same ones on samsungs galaxy s26 base model but hey they work. Otherwise I have no issues with the Z Flip 7 and I still hope this line goes on for years to come
Value
4
Response from Samsung USBy R&R Team, July 17, 2026
Hi there CalebZFlipper, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have shared a link to the Samsung Support Team to assist you with tips for keeping your device clean and clear form dust and debris, and offer assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US