Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,084 Reviews)
Rating breakdown 3,084 reviews
5 Stars
2,366
4 Stars
523
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
5
Amazingly thin
on July 27, 2025
Posted by: Jjsamsungian
[This review was collected as part of a promotion.] This phone is incredibly thin. All the power of Galaxy AI, in the profile of a normal bar phone, but also being able to turn into a tablet at any moment. Im shocked at how durable & responsive it is. The new AI features are useful & funny! I love being able to make stickers out of photos so easily & the new camera means that every photo turns out crispy & clean. I highly recommend this phone to anyone & guarantee you'll love the AI features.
-jj
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Massive improvements, still lacking
on July 27, 2025
Posted by: Shy124
from Atlanta, Georgia
This phone is an incredible upgrade from my z flip 4 the battery life is amazing, the phones looks crisp, and the new screen size is a massive upgrade both inner and outer. However knowing that the phone doesn't have the snapdragon elite chip I was thinking the phone would've been cool and wouldn't heat up however even doing something simple like charging or going outside the phone gets heated quickly and not only does it make it uncomfortable to hold at times it also dims the screen even if I'm doing something simple like scrolling the phone would just heat up if they fixed this honestly I would give 5 stars but the heat issue is noticeable enough while using the phone especially knowing that it doesn't have the snapdragon elite.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, July 28, 2025
Hi there Shy124,
Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Was skeptical
on July 27, 2025
Posted by: SleepingGiant
[This review was collected as part of a promotion.] I was originally skeptical about a touch screen phone that folds but this flip 7 puts my worries to rest. The hinges are strong and I love how compact it is. You can answer messages from the small screen in the front and Take selfie with the wave of you hand. Great phone to have..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 27, 2025
Posted by: Shawn247
[This review was collected as part of a promotion.] Great phone with Great AI features. Fast with a refreshing rate of 120.Bright screen with a Great pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I heard it does literally everything and full view
on July 27, 2025
Posted by: Raheem
[This review was collected as part of a promotion.] I love how the designs are and the full view of the screen both sides
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FINIALLY A PHONE I CAN USE EASILY..
on July 27, 2025
Posted by: Luvtoshop
from Edinburgh Indiana
The phone is great and as a business owner is nice to have the extra memory capability and the everything in one compatible reinforced case... thanks samsung...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect GenZ phobe
on July 27, 2025
Posted by: ClaretShop
[This review was collected as part of a promotion.] I bought this phone for my daughter who loves doing makeup tutorials for the internet. It is really nice looking, the fold is invisible and apparently the Galaxy AI is pretty usefull as she can now compete with her brother's Siri.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am 50yrs old
on July 27, 2025
Posted by: Oldbitty
[This review was collected as part of a promotion.] Great features. Galaxy AI is extremely useful. Thought i would need help at the store but I've used the help a lot. Fabulous flip feature. The pay wallet I've never tried before but loaded it and will give it a go. Love the game effect that can be loaded on the front! The ease of customization is wonderful. So many different options.
Value
5
Written by a customer while visiting Samsung US