Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,088 Reviews)
Rating breakdown 3,088 reviews
5 Stars
2,369
4 Stars
524
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
5
GREAT PHONE
on August 17, 2026
Posted by: AMSKMS
[This review was collected as part of a promotion.] After almost a year with my Samsung Z Flip 7, I can honestly say this phone healed relationships, raised my credit score, cooked breakfast, and probably pays taxes at this point. 🤭
Listen… this phone has BEEN THROUGH IT with me:
- countless selfies
- emotional breakdown paragraphs
- work flyers
- event planning chaos
- random 2 a.m. online shopping
- falling asleep on FaceTime
- surviving inside my purse with enough receipts and lip gloss to start a small business
- emotional breakdown paragraphs
- work flyers
- event planning chaos
- random 2 a.m. online shopping
- falling asleep on FaceTime
- surviving inside my purse with enough receipts and lip gloss to start a small business
…and she STILL flips open like, “What’s next, queen?” 💅🏽
The camera? Crispy.
The screen? Smooth.
The aesthetic? BABY THIS PHONE IS CUTE. Every time I flip it open in public, somebody asks, “Omg what phone is that?” Like yes, peasants, gather around. 😌
The screen? Smooth.
The aesthetic? BABY THIS PHONE IS CUTE. Every time I flip it open in public, somebody asks, “Omg what phone is that?” Like yes, peasants, gather around. 😌
The compact size is probably my favorite part because I can literally fit this phone anywhere. Tiny purse? No problem. Pocket? Easy. Holding it while multitasking and being dramatic? Perfect.
Battery life held me down through work days, road trips, doom scrolling, and “I’m only getting on TikTok for five minutes” lies. The customization options are top tier too. Samsung really said, “Make this phone your personality,” and I absolutely did.
Now, I WILL say:
If you’re clumsy and emotionally unstable like me, get a good case because this is still a folding phone and we not made of insurance claims money out here. 😭
If you’re clumsy and emotionally unstable like me, get a good case because this is still a folding phone and we not made of insurance claims money out here. 😭
But overall?
10/10.
Would absolutely buy again.
This phone makes me feel productive, pretty, organized, and slightly richer than I actually am.
10/10.
Would absolutely buy again.
This phone makes me feel productive, pretty, organized, and slightly richer than I actually am.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It has been a great phone until I had a screen mal
on August 17, 2026
Posted by: Hypnotic
[This review was collected as part of a promotion.] I was absolutely loving my phone until only the outside screen begin working and not when it's fully opened. I was afraid of that because when I first purchased it people warned about the screen going out because of where it folds stops working. 🤷🏾♀️
Value
1
Response from Samsung USBy R&R Team, August 19, 2026
Hey Hypnotic, thank you for your feedback on your Samsung Galaxy Z Flip7. We understand how frustrating it is when your device is not operating as intended or expected. We have shared a link to the Samsung Support Team to assist you with any repair options that are available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful phone!
on August 17, 2026
Posted by: Melv90
[This review was collected as part of a promotion.] I received my phone as a Christmas gift. And I chose to keep it because of the amazing features. I gave it 4 out of 5 stars because after using for a period of time, the phone screen becomes desensitized to touch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So happy I chose this phone!
on August 17, 2026
Posted by: Chevy2113
[This review was collected as part of a promotion.] So happy I chose this phone! It's so convenient that It folds nicely in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features and is fun to use!
on August 17, 2026
Posted by: Menik711
[This review was collected as part of a promotion.] I chose this phone, the ZFlip 7 because of all the great features it comes with, including a fabulous camera. The camera not only takes great pics and videos but the angles you can get with the flip 7 are amazing and fun! The flip 7 is actually a very durable and stylish phone to use, whether that be for work personal use or anything! It's got ask the bells and whistles and i definitely recommend this phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone it makes me so girly and cool
on August 17, 2026
Posted by: Itsandy13
[This review was collected as part of a promotion.] I choose this phone because the amazing features and how easy and lightweight it is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever bought
on August 17, 2026
Posted by: Iamzelda18
[This review was collected as part of a promotion.] I chose Samsung Galaxy Z flip 7 because of all of the great features this device has. I love flip phones my previous phone was motorola ultra plus 2023 but I switched to this one and it's a huge upgrade. The front screen is bigger and it's my favorite part of having this phone. I love having an external screen because using it when it's closed is pretty convenient 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed With the Galaxy Z Flip 7
on August 17, 2026
Posted by: Nessa04
[This review was collected as part of a promotion.] I really wanted to love the Galaxy Z Flip 7, but I’ve been pretty disappointed with it. The phone frequently freezes, which is frustrating when trying to use it. It also gets noticeably hot during normal use, and the camera quality isn’t as good as I expected, especially for a newer phone. Overall, I expected much better performance and camera quality for the price.
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hi there Nessa04, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We underestand how disappointing it is when your device is not meeting your expectations, or functioning as intended. We have provided links to resources to help you with the freezing you mention, and the temperature of your device. We have also provided a link to the Samsung Support Team to assist you further any time you believe your device is not operating as intended. WE appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US