Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,084 Reviews)
Rating breakdown 3,084 reviews
5 Stars
2,366
4 Stars
523
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
5
This phone is great! Compact, fits in any pocket.
on August 28, 2026
Posted by: Tkrieger
[This review was collected as part of a promotion.] I chose the flip 7 for it's convenience, easy access to my primary apps on the cover screen & compact design. I love it! No issues to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cool phone... but lacking in the battery dept
on August 28, 2026
Posted by: Mischling
from Georgia
Expertise:Intermediate
My interest in the Flip 7 peaked because of the Kdramas that I watch. I've seen a lot of actors use the Z Flip phones. I purchased the blue one, and out of the box, I was impressed by the look and feel of it. I like the compact style and the full screen on the cover. Sometimes the two camera notches got it the way of typing or pressing send, which got annoying, until I learned that you can adjust the screen ratio so it makes everything easier to navigate. At work, I use a phone stand, so I keep the phone unfolded during the work day. I've heard of the "crease feeling" issues when I looked into this phone, but with the 7, I have to say, I didn't notice the crease much, whether I was viewing a video or sliding my finger across the screen during usage. I'm not saying it's completely crease free, but it is very minimal. It isn't bothersome.
The cameras is good, but it isn't the greatest. I switched from a OnePlus 13 to the Z Flip 7, and I definitely noticed the drawback in camera capabilities. I'm not much of a picture taker, but I do love taking pictures of a full moon and beautiful sunrise every now and then, and the Z Flip 7 definitely pales in comparison to the OnePlus 13. But the camera isn't why I chose the Z Flip 7. It was more because of the functionality and the coolness factor.
Finding the right case was frustrating at times, because some cases make it feel bulky, even when folded, and other cases had silicon material that always made me feel like it was soaked in baby powder. My hands were always dry holding it, and I noticed that silicon cases, for me, are slippery.
Now, for my cons: the battery life, charging speed, and overheating issues.
Across the board, whether a Flip 7 or older, the batter size is small, and unless I used the battery saver mode, it drained pretty quickly during the day, and I didn't even use it much as is. By lunch time, I was always sitting between 50%-60%, so I would give it a quick charge before I got off work. It also charges very slow. If you're in the 60% range, expect it to take 1-2 hours to get it to 100%. I also noticed that when I connect it to the charge cable in the car, it would always get hot. I found myself holding it up to the A/C vent during every drive trying to keep it from getting too hot. I also noticed that it wouldn't charge the battery when it overheats. When I get off work at the end of the day, I get in the car with it in the 80% range, and after an almost 1 hour drive home, my phone is hot and it's in the 70% range.
The cons alone made me give it up. I got tired of holding my phone up to the A/C during drives, and the battery life and charge time prevented me from really using it more often during the day. If this isn't an issue for you, it's a good phone to have.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, September 1, 2026
Hi there Mischling, we appreciate your feedback on your Samsung Galaxy Z Flip7. We are pleased to hear that you are happy with the design and daily usage of your device. We have provided links to articles to help you maximize the battery life of your device and troubleshoot the temperature at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
POWER HOUSE DELIVERY IN YOUR PALM
on August 28, 2026
Posted by: JewishChristian
[This review was collected as part of a promotion.] I.chose Galaxy Z Flip 7 and this phone is incredible from photos to live local audio broadcasting to gaming and streaming. Total enjoyment with no frustration has been my experience since day 1 with this amazing Samsung device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the small screen accessibility
on August 26, 2026
Posted by: kyamono
[This review was collected as part of a promotion.] I needed to upgrade my old phone and I chose to give samsung a try. I love using the smaller screen for easier and quicker access to necessary apps for work. The small size when flipped also helps keep my phone out and near me without taking too much space, very portable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Front of the phone gets really HOT
on August 26, 2026
Posted by: dojijo
from los angeles CA
Expertise:Intermediate
I think this phone is worst phone I ever had all my life. This phone gets really hot at the front when I plug in to charge and after 5min of using phone I can't hold it because it get too hot.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 27, 2026
Hi there Dojijo, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how distressing it can be when your device is not meeting your expectations, or does not feel comfortable for prolonged usage. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Zflip 7 my favorite choice
on August 26, 2026
Posted by: Flipped4z7
[This review was collected as part of a promotion.] I chose the galaxy flip 7 because I love the size of it being able to put in my front pocket but still having a full size phone is amazing no more sitting on my phone while in back pockets. Its the coolest thing since crushed ice this is my 3rd one and I will keep choosing them!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Issues which got worse
on August 26, 2026
Posted by: Elle
I bought this phone 12 months and 2 weeks ago. I started to see problems with the screen around 3 months ago. I noticed issues few months after getting it but It was always got fixed after restarting and I could not start repair because it was working. Also, I would just forget about it. Who wants to give away personal phone unless it's absolutely necessary. But here we go: Now that it's only few weeks over a year, my phone's screen (half) is black and I found out that it's not under a warranty any longer. How can such an expensive phone become useless in a year? Not chipped, no cosmetic damages, looks like a brand new. I am supposed to pay monthly bill next 2 years for a phone which is not working properly. I am not buying any Samsung phone any more. I had around 8 Samsung phones over the years but this one the worst!
Response from Samsung USBy R&R Team, August 27, 2026
Hey Elle, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important your device is to you every day for a range of tasks, and how frustrating it is when it is not operating as intended. We have provided a link to the Samsung Support Team and UBreakIFix to help you discover the repair option that best aligns to your needs. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
This products quality is amazing
on August 26, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] This product makes answering a call or text simple while driving the battery life is outstanding and the features of this product stand above the rest not to mention the quality of the camera! Ive captured insane photos an videos with this product I also love how within the 2 plus years of having this product not one Crack on screen or any other damage to my phone after numerous drops. I'll stick with Samsung mobile devices from here on out! Thanks Samsung for saving me tons of money!
Value
5
Written by a customer while visiting Samsung US