Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(3,084 Reviews)
Rating breakdown 3,084 reviews
5 Stars
2,366
4 Stars
523
3 Stars
115
2 Stars
33
1 Star
47
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Jet Black
Customer Rating
4
Compact phone
on September 7, 2026
Posted by: Jillmarie
[This review was collected as part of a promotion.] This is the perfect phone for me! I wish it was on the thinner side. The case makes it bulky and at times difficult to place in my purses (depending on the bag). However I would have a VERY hard time ever going back to a normal phone again. I work in the medical field and having the ability to have a folding phone is amazing and it provides extra protection on my phone screen. Make sure to have a protected cover or it will easily break i have learned the hard way!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Z Flip 7
on September 6, 2026
Posted by: Cooldre
[This review was collected as part of a promotion.] I enjoy the Galaxy Z Flip 7 phone. This my second Flip phone. I chose the phone for it's convenience and easy to use apps. The phone offers many different options to carry around.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected
on September 6, 2026
Posted by: gothickitty
[This review was collected as part of a promotion.] I chose the Samsung galaxy z flip 7 because I was told that it was like the other flip phone I.had just saumsung instead of the other model flip i had. The Samsung flip is okay but the other model one from the other brand is better and easier to use. With the Samsung you have to download a whole new app just to be able to use my front screen and it doesnt allow every app there is only allowed a certain set number not everyone you were to ever add to your cell. It also overheated really bad one night on charger and the bottom half of the large screen once opened stopped working it is flashing on and off after few months of it not working so I can see full main screen and not just top half.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hi there Gothickitty, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the temperature of your device at your convenience. We have also shared a link to the full manual to help you customize the settings and discover all of the capabilities of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you are in need of a repair to your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
z flip 7 phone
on September 5, 2026
Posted by: dnadoc
[This review was collected as part of a promotion.] i like this phone because it folds into a small footprint that can fit into any pocket and not hang out or fall out and has little possible of being stolen. The phone has all the features of my wife's galaxy series phones. I choose to reamend this phone to anyone who wants a small footprint phone with all the lasted features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z flip 7
on September 4, 2026
Posted by: Tadzflip7
[This review was collected as part of a promotion.] I chose this because I wanted new tech and latest technology. Buy once cry once. Happy to have it. Already looking at what great things come next though :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on September 3, 2026
Posted by: Nokki72
[This review was collected as part of a promotion.] I am a Samsung girl through and through. I have loved every phone and this one is no different. I am so glad that I chose the Flip 7! It is intuitive and has so many features that are useful to me. Thank you for making great phones year after year!
Value
5
Response from Samsung USBy R&R Team, September 4, 2026
Hey Nokki72, we appreciate your feedback on your Samsung Galaxy Z Flip7. We are thrilled to hear how much you love your device, and how perfectly it meets and exceeds all of your expectations. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely love the features of this phone!
on August 30, 2026
Posted by: Craya92
[This review was collected as part of a promotion.] I chose the Galaxy Z Flip 7, because of how compact it is. It reminds of me of the early 2000s, and I love it lol. The only thing id change on this is the camera quality. I honestly expected way better quality this is. We're not all photographers, so I shouldn't HAVE to go into Pro mode to take a good picture... The video and picture quality are only really good when im outside, and its sunny. Otherwise, they look terrible. My old s21+ had better quality than this one. I love taking pictures and videos, and used to always get really good compliments on how great they looked, coming from a phone. Now, I struggle with good pictures. The Zoom on videos and pics are terrible. I've reset the settings, just to see if the default would be better quality and it still wasnt. Maybe im doing something wrong? Idk.
Also, please bring back Samsung Messages. I hate Google messages.
Overall, the device itself is super sleek, compact, sturdy and has some amazing features. The camera quality and messages are my only cons. I'd still choose this version and any upgraded Z Flip series from here on out. BTW, the Z Flip 7 is my first ever Z series purchased. Before that, it was the S and Note series and I loved those as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate Diva Phone
on August 30, 2026
Posted by: QueenGozy
[This review was collected as part of a promotion.] I love this phone ! Not just because of the size and its ability to fit in all my different bags, but because of its usability! I chose the zflip to make sure I am able to function in all settings. I get compliments everytime I open it.
Value
5
Written by a customer while visiting Samsung US