Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(29,596 Reviews)
Rating breakdown 29,596 reviews
5 Stars
25,350
4 Stars
3,326
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
4
Excellent Choice
on September 4, 2026
Posted by: Mamasweets46
[This review was collected as part of a promotion.] Great Phone. I seem to find new things it is able to perform.. I'm more then satisfied with the phone. I chose to bev an avid Samsung customer.
Value
4
Response from Samsung USBy R&R Team, September 4, 2026
Hey there Mamasweets46, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you are enjoying the usage of your device every day. We have shared a link to the complete manual to help you discover the full capabilities of your device, and align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Plus to Ultra
on September 3, 2026
Posted by: GatorgirlMimi
[This review was collected as part of a promotion.] When I upgraded this time, I was not settling for the Plus and I am super happy I choose to get the S25 Ultra! I am still learning all of the capabilities and functions, overall loving my phone.
Value
5
Response from Samsung USBy R&R Team, September 4, 2026
Hey GatorgirlMimi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are so pleased with your decision. We have shared a link to the full manual to aid you in your exploration and customization of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Easily the best phone I will ever want
on September 3, 2026
Posted by: GreatGooglaimogali
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra as a long overdue upgrade, and it is a vast improvement over my older Galaxy S20 5G and the Razer Phone I carried before that. Performance across gaming, streaming video, and everyday work multitasking is night and day compared to older hardware. The display is bright and flat, battery life easily handles heavy daily use, and the cameras are top tier.
My only real complaint is the S Pen. While it is handy for quick notes and precise taps, I wish Samsung put more effort into improving its ergonomics and overall feature set this generation instead of dumbing it down. That said, everything else about the device makes it an exceptional daily driver.
Value
5
Response from Samsung USBy R&R Team, September 4, 2026
Hey there GreatGooglaimagali, we appreciate you shring your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the capabilities of your device, and that you are finding it a powerhouse in many aspects including for your gaming, and battery life. We have shared a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone suits all my needs and then some
on September 3, 2026
Posted by: Happy316
[This review was collected as part of a promotion.] I upgraded to an S25 ultra a year ago. I have been extremely happy with my choice.
The phone has held up through all of my activities, the battery lasts, and the features cover everything I need.
I coach softball and the phone has done a nice job of staying in one piece. I chose this phone because I love to draw and having the S Pen has been great. The more I understand the drawing app the easier it is to draw some solid pictures.
Overal this a great phone I would recommend to anyobe.
Value
5
Response from Samsung USBy R&R Team, September 4, 2026
Hi there Happy316, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how happy you are with choice of device, and that it has so wonderfully aligned to your needs and wants in a device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Overall S25 best Galaxy phone I've had
on September 3, 2026
Posted by: STEWSYOUTUBE
[This review was collected as part of a promotion.] I chose to upgrade from the s24 ultra because the s25 ultra had better and cooler battery life also, the night pictures are good. The 100 Zoom is really nice. And enjoying the over all performance of the phone. However I am looking forward to the taxi S27 Ultra I understand this one might blow away the others we'll see but I chose to skip the S26 Galaxy simply because I didn't see enough upgrades compared to the S25Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and features. The Best!
on September 2, 2026
Posted by: DRAE101
[This review was collected as part of a promotion.] I chose the samsung s25 ultra because it has a amazing camera and samsung has the best phones in my opinion. It also has great connections I typically always have service. So thats a plus for sure. I honestly love everything about it, And recommend the samsung s25 ultra over any other phone ive ever had. Exceptional. I give it a 10/10 hands down. Really easy to navigate and access my files and I like that it has a good sized screen for me it makes it easier to get the things i need done for work completed. Great job guys!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on September 2, 2026
Posted by: TheReaper1
[This review was collected as part of a promotion.] I have enjoyed this Samsung Galaxy S25 Ultra for the most part. It takes good pictures which is the main thing I look for in a phone due to taking a lot of pictures of my kids. I have always enjoyed having the S-pen even since the Note days however I am very disappointed with Samsungs choice to remove the bluetooth feature of the S-pen making it essentially just a stylus now. The screen size is also nice since I have big hands. I chose this phone because I have been a Samsung phone user for a long time and haven't had much disappointment out of the phones they produce. Out of all the great features this phone has I have been having issues with the charging port lately. The charger cord just falls right out when it use to attach securely. I haven't had this phone long enough for the part to be wore out and I am always very careful when plugging and unplugging the charger so I don't understand why it would be messed up. All in all it has been a great phone overall.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way the system works effortlessly
on September 2, 2026
Posted by: AyAyRoN
[This review was collected as part of a promotion.] I chose the s25 ultra! Thebuse of the samsung pen is amazing! Works smoothly and i use the pen for when i have met alot of famous people i have gotten there autographs! And it is awesome!!! One feature i miss i used to use alotbis the taking of a picture using the pen! Amazung feature for a full family picture! Gaming on this phone is awesome. The fifa game works effortlessly the need for speed games are another level of detail! Its amazing! Phone. Cant wait to upgrade to the s26ultra or even maybe thinkin about the zfold ultra
Value
5
Written by a customer while visiting Samsung US