Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(29,596 Reviews)
Rating breakdown 29,596 reviews
5 Stars
25,350
4 Stars
3,326
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
Great phone
on September 7, 2026
Posted by: 25UFan
[This review was collected as part of a promotion.] I've had this phone for a couple years now and it's the very first one that in haven't had any problems with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy over everything
on September 7, 2026
Posted by: Knoxssp
[This review was collected as part of a promotion.] Ever since I started using a galaxy phone I've never looked back with all the phones out there I choose a Samsung phone every time. I do everything on my phone from streaming to reading up on the most recent news to listening to all my favorite music plus it keeps me on Schedule from taking my meds eating my meals or reminding me of my appointments which im terrible at remembering lol. The benefits from this phone eclipse the faults and Samsung continues to grow and improve can't go wrong with quality like that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why i have the s25 ultra
on September 7, 2026
Posted by: Blackwolf
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for a while now and overall I'm really happy with it. The phone is extremely fast and smooth, and I haven't had any issues with lag even when I'm switching between a bunch of apps. The screen is probably one of my favorite things about it. It's bright, sharp, and looks great outside too.
The cameras are also really impressive, especially the zoom and nighttime photos. I take a lot of pictures and videos, and they come out looking really clean without me having to mess around with the settings. Battery life has been solid for me as well and usually gets me through the day without worrying about charging.
I also like the design a lot. It feels premium and solid without feeling cheap or flimsy. The S Pen is useful when I need it, even though I don't use it every day.
It's definitely an expensive phone, but considering the performance, cameras, display, and all the features Samsung packs into it, I've been very happy with my S25 Ultra. Easily one of the best phones I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY 25 ULTRA
on September 7, 2026
Posted by: ByssyDy
[This review was collected as part of a promotion.] I chose to upgrade to my S25 ultra it was a no trainer because Samsung never lets me down!! I love the ease to change between my apps, the customization ability that it offer to make it mine
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra!
on September 7, 2026
Posted by: Ronnie
[This review was collected as part of a promotion.] I chose this phone because of us superior camera. I started with the 23 ultra and I was so happy with that phone that I upgraded to the 25. I do love the camera as I've taken numerous amazing photographs and edited them right in the phone. The battery life is spectacular! If I have a full charge in the morning and I'm not excessively using things like GPS or streaming, the charge lasts all day. I can't wait for the 27!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Updates ruin phone
on September 7, 2026
Posted by: Savagemomee
[This review was collected as part of a promotion.] Im a huge Samsung fan and supporter. But honestly yall selling out to Google ruined Samsung. Also the updates make the phone crash so much. Before updates my phones functions were top tier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
attery doesn't last, phone over heats, freezes up.
on September 7, 2026
Posted by: Jazzy1234
[This review was collected as part of a promotion.] Like everything new at the beginning it's like a new toy, but after a few months my phone has defects. I'm not even sure why I pay Samsung insurance. Actually it's a just in case situation that's why I guess. I have been complaining so much about this phone I just deal with it, it freezes up, it over heats using the original charger, battery life doesn't last, when using swipe it's just annoying because it does what it wants.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hi there Jazzy1234, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the temperature, battery life, and freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on September 7, 2026
Posted by: Dragnfli79
[This review was collected as part of a promotion.] I chose the S25ultra because of the amazing camera,and the overall look of it. I've been a Galaxy owner for many years, and also have had quite a few of the watches as well.
Value
5
Written by a customer while visiting Samsung US