Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(29,590 Reviews)
Open Ratings Snapshot
Rating breakdown 29,590 reviews
5 Stars
25,346
4 Stars
3,324
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product. 
(
1,137 out of 1,326
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5 out of 5
5
Fast device and slick
on September 8, 2026
Posted by: Steven
[This review was collected as part of a promotion.] I chose the S25 Ultra because of the strong material frame and fast Snapdragon chip. Thin and large screen. Beautiful all around.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product has alot going great!
on September 8, 2026
Posted by: Unclebo
[This review was collected as part of a promotion.] I play games on my phone. I am grateful I chose samsung and will be looking at samsung when I get a new one! It is fast and has me playing games without waiting to load. Great product.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, quality, dependability, features ou
on September 8, 2026
Posted by: Skisrme
[This review was collected as part of a promotion.] I chose and have chosen the s series ultra several times. The camera is great. The features are also unbeatable. They update software often to keep it running smooth. It connects easily to other devices. It's durable as i spend a lot of time doing outdoor adventures and activities. I rely on It's performance and functionality.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My galaxy is almost everything I want in a phone.
on September 8, 2026
Posted by: GRob228
[This review was collected as part of a promotion.] I choose a galaxy every time. I have had lower grade galaxy phones ultimate act just like I priced versions. The only thing I ever wish for on all my galaxy devices is a slightly bigger battery. My galaxy ultra so far, is the best phone. I have purchased. I will continue to buy until those features are no longer what I want. My galaxy device has served me well .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on September 8, 2026
Posted by: Mermom26
[This review was collected as part of a promotion.] This is a great phone. I chose to stay with Samsung because they provide consistently high quality products at a great price and this phone continues to prove that. I use my phone for everything - streaming, games, day to day life management, etc. - and it keeps up with all of it. I recommend this phone to anyone looking for a reliable device that is easy to use and manage.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25 Ultra has the best camera ever!
on September 8, 2026
Posted by: QualityPools1972
[This review was collected as part of a promotion.] I use my S25 Ultra for work and it goes above and beyond in every task I present it with. I chose the S25 Ultra for it's awesome storage capabilities as well as the the fact that it's camera is far superior to every other product. I wouldn't trade this phone for anything in the world. It makes everyday so much easier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy S series never disappoints!
on September 8, 2026
Posted by: BFabulous509
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra after seeing my friend’s phone. Her social media photos looked professional, crisp, and clear, plus she said the AI editing tools let her remove or swap out anything in the shot! The online reviews were great, too. It has plenty of storage, fast downloads, it’s super durable with Gorilla Glass, and it’s packed with all the Galaxy features I already love. Honestly, it was meant to be; I haven’t strayed from the Galaxy S series since my S3! They just keep getting better.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not worth the money at all
on September 8, 2026
Posted by: TRANSAMMAN
[This review was collected as part of a promotion.] The battery when in use burns out quickly.
I let them talk me into front and back protection (of course most expensive) the phone slipped out of my hand and what to you no yes a broken glass for the price and with front and back protection it should've been saved but NOPE OH I font think the cameras take very good pics at all.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand it can be disappointing when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the battery life and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you with any repair options available to you, and assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
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