Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(29,592 Reviews)
Rating breakdown 29,592 reviews
5 Stars
25,347
4 Stars
3,325
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
SAMSUNG S25 ULTRA!
on September 7, 2026
Posted by: LunaB13
[This review was collected as part of a promotion.] I LOVE MY SAMSUNG S25 ULTRA DEVICE!!! Iam glad i chose to upgrade to thos device. The features are great! I wouldn't own another kind of device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung always have my back.
on September 7, 2026
Posted by: Cerberus
[This review was collected as part of a promotion.] I have been a Samsung user for many years. I've been a S series user, then a Fold series user, now I am back being a S series user.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 7, 2026
Posted by: Pebbles94
[This review was collected as part of a promotion.] When i needed to upgrade my phone there was no doubt id stick with Samsung. I chose the Galaxy S25 ultra and im so happy with it. It runs so smooth has a great camera and I just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera problem
on September 7, 2026
Posted by: BruceR
[This review was collected as part of a promotion.] I chose the s25 ultra because I use the camera a lot for work. I wasn't very happy when my back cameras stopped working.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi BruceR, we apreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when a feature you rely on every day is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. These experts can help determine what may be causing the experience you mention with the camera of your device and review any and all options for a resolution. We apprecate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It is great when it works like it should
on September 7, 2026
Posted by: blake1138
[This review was collected as part of a promotion.] I chose an S25 Ultra having owned Samsungs since the S1. The phone is great and does what it should, when it works. The camera stutters to the point of unusability. When you try to zoom or anything it gets worse. Sometimes it gets hung with the stutter and the battery dies quickly.
I also wish they had kept the mechanical stylus I had in my s23 ultra. Im not sure why they took that function away.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hey there Blake1138, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in functionality. We have shared links to resources to help you with the camera on your device, as well as maximizing the battery life. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again!
on September 7, 2026
Posted by: Houmaite
[This review was collected as part of a promotion.] I chose the s25 ultra over the plus this time. Always before I had a plus model but I wanted the top model and I'm glad I did. My only complaint is the fingerprint reader basically doesn't work. Ni e times out of ten it doesn't pick up my fingerprint so I have given up on that feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25+ Ultra
on September 7, 2026
Posted by: Eluv24
[This review was collected as part of a promotion.] I'm so glad that I chose the S25+ Ultra. I love the s-pen and all the features. It is easy to manage my schedule, keep in touch with colleagues, manage email, etc. Calls and messaging are easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra
on September 7, 2026
Posted by: Love2ShopS
[This review was collected as part of a promotion.] I chose the S25 Ultra because Samsung has never let me down! I know that with the AI built in, I can use my phone to do anything! The device I've had for a little over a year and it still works just as great, and I'm learning new features about it still. I enjoy that my phone charges in about an hour, so I can get up in the morning and charge it if I didn't all night, while I'm getting ready for the day to leave for work. Navigating the user interface of my device is also easy and I enjoy using my phone because of that.
Value
5
Written by a customer while visiting Samsung US