Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(30,200 Reviews)
Rating breakdown 30,200 reviews
5 Stars
25,853
4 Stars
3,411
3 Stars
585
2 Stars
166
1 Star
185
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
1
Horrible phone
on November 30, 2025
Posted by: Jjansb
traded my s 21 for S25. Worst most frustrating phone ever. Painfully slow to open apps sometimes doesnt connect to car. I read everything on internet got rid of unused apps cleared cached deleted downloads and its still not responding/. I hate this phone wish I has ny s21 back
Response from Samsung USBy R&R Team, December 1, 2025
Hi there Jjansb, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new phone that is not aligning to your expectations in functionality. We have provided links to a few troubleshooting guides to help you adjust the refresh rate, maximize the speed, and troubleshoot the responsiveness of your display. We have also provided links to guides to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if any of these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Unstable high zoom in camera
on November 30, 2025
Posted by: Bluewhale48
from S. NJ
Expertise:Intermediate
The 100x zoom is unstable. It flips in and out of focus making a clear photo hit or miss.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, December 1, 2025
Hi Bluewhale48, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the camera settings and features. We have also shared a link to a troubleshooting guide to assist you with any blurry photos you may be experiencing. Lastly, we have shared a link to the Samsung Support Team to assist you if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Duc in Ultem
Verified Purchase:Yes
Seamless transfer of information from previous phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. Crisp, clean and big.
on November 30, 2025
Posted by: Mikey9
[This review was collected as part of a promotion.] I love the Galaxies. I always get Ultra for the size, and higher gb for gaming, pictures and everything really. The Galaxy AI is new and taking some time to get use too but it's helpful. Love the Quality, do wish it had more color variations. Overall no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pros & Cons
on November 30, 2025
Posted by: AChhikara
[This review was collected as part of a promotion.] Of course it being a flagship tier 1 device one would expect a great screen, great battery life and blazing fast performance. However I moved from Google Pixel9 Pro XL and frankly expected the move to be smoother than it was. Both devices are part of the Android ecosystem but it wasn't the case.
The AI capabilities of Google pixel were better in my opinion. The voice recording and transcription was also better on the Pixel. I could never find a good use of the S-Pen or stylus.
Overall if you are looking to be seen posh, move to a Samsung device otherwise your Pixel device is just fine especially with a S26 just around the corner.
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hello AChhikara, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know that changing manufacturers can come with a bit of a learning curve as you discover the full capabilities, and best align the settings to your preferences. We have provided a link to the complete manual to help you with the different options available on your device. We have also shared a link to an article to help you with the S Pen features available for use on your device. We have lastly, provided a link to the Samsung Support Team to help you with the voice recording and transcription if you believe this feature is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 29, 2025
Posted by: Massilb
[This review was collected as part of a promotion.] The Galaxy AI is very responsive and the phone is fast as heck.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Decided to make the jump to s25 ult from s22 ult
on November 29, 2025
Posted by: Chance998
[This review was collected as part of a promotion.] The S25 Ultra feels excellent in the hand, with a solid yet comfortable design that immediately stands out. The overall look is refined and modern, and the build quality makes it feel like a true flagship device. The phone also integrates AI throughout the entire experience in a way that is both useful and seamless. Features like the AI-generated wallpaper tools and the built-in Gemini assistant make everyday tasks smoother and more intuitive. It is impressive how naturally the AI enhancements fit into the device, elevating the phone’s performance and making it feel far ahead of many other smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power tospare
on November 29, 2025
Posted by: TimS1968
[This review was collected as part of a promotion.] The best phone on the market whatever you need for work, smartphone management, media or gaming. Good battery life and amazing screen and high quality connectivity. I have no regrets with my Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US