Customer reviews from Samsung US
Samsung - Galaxy Book6 Pro 16" Laptop - Intel Core Ultra 5 325 - Intel Graphics with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
73
4 Stars
10
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Samsung - Galaxy Book6 Pro 16" Laptop - Intel Core Ultra 5 325 - Intel Graphics with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Best purchase this year
on October 5, 2026
Posted by: Vtap12
[This review was collected as part of a promotion.] I had a Samsung laptop, I believe it was the Galaxy Book 2 360. I really did love this laptop as my secondary computer. However, I needed something with a little more power that I would still want to carry around with me. While the Galaxy Book 6 is a bit bigger than I had imagined, it was a surprise to see how quick and easy it was to not just set up. But also how fast it is to edit my videos and photos on Adobe products. I was pleasantly surprised when there was a sale. And I purchase this computer for 500 dollars!! Over, I've had a good experience with it. It's very sleek, it's very modern, and I love that it retains all the ports necessary for me. As a content creator.
Value
5
Response from Samsung USBy R&R Team, October 9, 2026
Good day Vtap12,
Thank you for sharing your experience! We're so glad to hear that setup was quick and easy, and that the Galaxy Book6 has consistently delivered the speed and performance you need for Adobe video and photo editing. It's great to know that you're enjoying the sleek, modern design of your Galaxy Book6 as well as the convenience of having all the essential ports for your creative workflow. We appreciate your feedback and hope you continue to love your new laptop! Please feel free to contact Samsung Support if we can further assist. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book6
https://www.samsung.com/us/computers/galaxy-book/galaxy-book6/
Thank you for sharing your experience! We're so glad to hear that setup was quick and easy, and that the Galaxy Book6 has consistently delivered the speed and performance you need for Adobe video and photo editing. It's great to know that you're enjoying the sleek, modern design of your Galaxy Book6 as well as the convenience of having all the essential ports for your creative workflow. We appreciate your feedback and hope you continue to love your new laptop! Please feel free to contact Samsung Support if we can further assist. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book6
https://www.samsung.com/us/computers/galaxy-book/galaxy-book6/
Written by a customer while visiting Samsung US
Customer Rating
4
ALMOST PERFECT!!!
on September 28, 2026
Posted by: Samman
[This review was collected as part of a promotion.] I am a dir hard samsung fan and user, however, at the same time I never purchase a product just for the name itself. I prefer to stay within the Samsung Ecosystem, however, I still diligently and thoroughly review the product before purchasing against all of its competitors. This Samsung Galaxy Book 6 Ultra has proven to be an absolute workhorse with a large bright and Vibrant screen. The largest draw back (for me) is that the screen is not foldable like the book 360's. I truly love the graphics card and monsterous amount of available storage. I play just about an videogane, edit photos, prepare work invoices first my business and anything else that life throws my way. The price was certainly a VERY large concern, considering that I could actually purchase a laptop PC with almost double the specs for a thousand ir more less. Samsung has won my heart and is reliable however so in this case rather Samsung name sold me. Not to mention that I received an $ 1,100 discount for working for an authorized dealer. I do believe that for this price Samsung could certainly throw in a premium stylus and ir padded storage bag.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I chose this device for smooth daily streaming.
on September 28, 2026
Posted by: Aman77
[This review was collected as part of a promotion.] When looking for a device that could keep up with heavy media use, I chose this Samsung model for its robust processing power. I use it heavily for casual gaming and streaming videos, and the refresh rate keeps everything looking perfectly fluid. Movies look stunningly sharp, and the battery life holds up exceptionally well even during extended sessions. It delivers exactly the kind of reliable performance I expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Performance, Stunning Display and,Fast
on September 28, 2026
Posted by: PifoFlorande
[This review was collected as part of a promotion.] I chose the Samsung Book 6 Ultra for my academic, professional, and recreational requirements. This investment has exceeded my expectations, offering exceptional performance for gaming, enhanced productivity through its touchscreen interface, and reliable operation. I highly recommend this device for anyone seeking a high-quality laptop.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
looks great!
on September 26, 2026
Posted by: Maddie
[This review was collected as part of a promotion.] I chose the Galaxy Book6 because previous models of this laptop had amazing reviews. I needed this for my new semester at college and online job, so a reliable laptop with plenty of storage was a must. Excited to get plenty of use out of this!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
looks nice
on September 26, 2026
Posted by: Maddie
[This review was collected as part of a promotion.] I chose the Galaxy Book6 because previous models had amazing reviews. I needed this for my new semester at college and my job online, so a reliable laptop with plenty of storage was a must. Excited to get lots of use out of this!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointed, mic broken.
on September 20, 2026
Posted by: Alex
Tha laptop feels very nice, I loke it alot exept for some serious problems. (fyi, I recieved 700$($) off, student discount.)
The good:
The build quality is fantastic and I think it looks pretty good, a little boring but good at the same time, I love the two tone keyboard.
The speakers fire upwards so even if you have it sitting on a couch or bed it doesnt get muffled. The speakers are definetly not the best, I had a R(R)OG G14 for 2 years and a zenbook for almost 2 months which both had better speakers but these are decent and good enough for me. (I returned the Zenbook for this hoping for better longterm reliability... Samsung!)
Using this laptop is definitely nicer than my prevous ASUS one mentioned above, this feels snapier and more optimized and refined, I also do not have to mess around with setting nearly as much.
Performance, I am very happy with the performance overall especially while being good on battery life. (Exept in games sometimes, it plays well but occasionaly there are sudden lag spikes, at least in Overwatch.)
The fans are very quiet, though I sometimes hear a weird sound coming from them, like a hair got sucked up or something, idk.
Trackpad is nice and smooth, it is my first haptic and I like it very much, the feedback is nice.
The backlight is dim, and I really like that, I have no use for it unless it is super dark in whick case you dont want a keyboard backlight that will blind you like my ASUS ones did. I use the 60%% brightness which I think is perfect, thought I find that the automatic backlight control turns it on too early, it is bright currently and the backlight is on, I also do not know haw to turn it off, the Samsung settings gives very little control of it. I cant find a windows setting for it either.
There is a second storage slot inside so that you can easily increas the storage wich I love and the preinstalled one is swappable aswell.
_________________________________________________
_________________________________________________
The bad:
First of all, the microphones on mine do not work whatsoever and support is an absolute mess to navigate.
Secondly the battry life is not as much as I would have expected, its definately not bad but I expected better. Currently I use Microsoft Edge with a whole bunch af tabs open and switching between them doing work for college, im am getting around 8 or a little more hours from 80% charge. I have charge limited to 80%.
Thirdly, I have encountered compatability issues. In solidworks there is a ram problem which I am currently trying to work out with them but I have not had this issue with any of my other computers (aka non Intel computers). Maybe this will become better as time goes on, I have the x7 358H with B390 iGPU. Finding information on the iGPU with things like task manager or other tools for something like it's temps is very hard. Alot of the information is missing.
Sometimes it types two of the same character even though I am pretty sure I am only pressing the key once. I have enclosed some examples in here enclosed in perentheses. Like the second "R" in RROG up above.
The ram usage is obsured, when idle, not doing anything, 16gb of 32gb is being used, all the samsung apps dont help. I am absolutely ware that this is not absolutely Samsungs fault, windows kinda sucks. This does not help the Ram issue I have with solidworks.
Some samsung apps I do not like. Camera share does not seem to do anything and bixby is not very good, it is already a copilot pc just us copilot if you must or "click to do" (windows+trackpad click). And even when I close the apps and turn off run on startup they still open, specifically storage share and nearby devices.
I(I) miss the arrow keys frequently, I would have liked the left and right arrow keys to have been full sized.
The temp of the CPU will jump to over 90C.
The second screen app is extremely laggy and slow, I wish I could use it over wire.
The ports is a bit low, not bad, but it could have had maybe one more usbc on the right maybe.
I like the thinsess but it is not reasuring for temps and durability, a laptop only needs to be so thin, there is a point where it becomes to much and is more of an issue than a feature. There is something nice having a chunkier laptop. Like 3mm thicker?
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, September 22, 2026
Aloha Alex,
Thanks for reaching out to share your sentiments with us regarding your recent experience using the Samsung Galaxy Book6 Pro. Your feedback is appreciated as we continue to improve our product line to best align with the needs of our customer base. Whether you're using a built-in microphone or one that's connected externally, there are multiple volume controls and potential places where the microphone might be muted. You'll need to check them all if your microphone isn't working. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. For your convenience, I have included links to resources that you may find helpful in resolving what you've described. If your Samsung Galaxy Book6 Pro keyboard is typing the same or incorrect keys, it is usually caused by an incorrect Windows input language layout, a stuck Num Lock/Fn state, or a temporary keyboard driver glitch. Go to Start > Settings > Time & Language > Language & Region, and ensure your correct language (such as English (United States)) is set as the primary language. An incorrect regional layout swaps symbols and numbers. Press Fn + F9 or look for a Num Lock indicator, as laptops can occasionally map a block of letters to act as a number pad. You can also plug in a USB keyboard to see if the same experience persists. If the external keyboard types normally, your internal Galaxy Book keyboard may have an inaccurate hardware or ribbon cable connection. We realize that transitioning to a new PC may come with a bit of a learning curve. This is a driving force behind why we offer an abundance of resources that help our customers become better acquainted with their devices. If you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book6 Pro
https://www.samsung.com/us/computers/galaxy-book/galaxy-book6-pro/
Microphone is not working on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001503/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for reaching out to share your sentiments with us regarding your recent experience using the Samsung Galaxy Book6 Pro. Your feedback is appreciated as we continue to improve our product line to best align with the needs of our customer base. Whether you're using a built-in microphone or one that's connected externally, there are multiple volume controls and potential places where the microphone might be muted. You'll need to check them all if your microphone isn't working. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. For your convenience, I have included links to resources that you may find helpful in resolving what you've described. If your Samsung Galaxy Book6 Pro keyboard is typing the same or incorrect keys, it is usually caused by an incorrect Windows input language layout, a stuck Num Lock/Fn state, or a temporary keyboard driver glitch. Go to Start > Settings > Time & Language > Language & Region, and ensure your correct language (such as English (United States)) is set as the primary language. An incorrect regional layout swaps symbols and numbers. Press Fn + F9 or look for a Num Lock indicator, as laptops can occasionally map a block of letters to act as a number pad. You can also plug in a USB keyboard to see if the same experience persists. If the external keyboard types normally, your internal Galaxy Book keyboard may have an inaccurate hardware or ribbon cable connection. We realize that transitioning to a new PC may come with a bit of a learning curve. This is a driving force behind why we offer an abundance of resources that help our customers become better acquainted with their devices. If you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book6 Pro
https://www.samsung.com/us/computers/galaxy-book/galaxy-book6-pro/
Microphone is not working on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001503/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Great Laptop, screen a bit underwhelming
on September 12, 2026
Posted by: bedoeuv
[This review was collected as part of a promotion.] I love the Book 6, having had it for well over a week now. It's pretty snappy when it comes to light-moderate tasks, though it struggles a tad bit with modelling. I chose it basically for the ecosystem perks so that is also a big plus for it.
I have two things against the laptop. First, the screen leaves a bit to be desired. It's not the worst screen on the market but I kinda expected more from Samsung.
The keyboard is also a bit challenging to type on. The travel distance of the keys is pretty shallow so if you are getting off a conventional keyboard then this will be quite the ordeal.
The keyboard is also a bit challenging to type on. The travel distance of the keys is pretty shallow so if you are getting off a conventional keyboard then this will be quite the ordeal.
Otherwise, I love it. I would def recommend on the grounds of the ecosystem benefits.
Value
4
Written by a customer while visiting Samsung US