Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
4
Good but...
on August 14, 2020
Posted by: Lori
from Boston
I set this up originally in a home where it was the only Sonos product. Easy to set up. Loved it. Then I brought it to another home where there are already Sonos products and haven't gotten it to behave properly. It doesn't want to play well with others. Alexa won't work at all (responds to my voice but doesn't do anything) so I've gone back to my phone to control it -- not ideal when my hands are covered in paint and I'm using it in my art studio. I seem to be able to use the existing speakers or the Move but, if I try both, they're not in sync. It's probably just me...but shouldn't it be easy? I'm not the most tech savvy but I'm no luddite either. I know if I contact Sonos, they'll straighten me out but I'm heading back to the other house in a couple of days so I'm just dealing with it for now.
Pros: Expandable, Free Control Options, Streams All My Music, and More, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Great product
on August 14, 2020
Posted by: Ojai Anne
from Ojai, California
I have a Sonos system inside my house, but was looking for a moveable speaker for my patio. Living in Southern California, I'm outside all the time and hadn't found the perfect speaker solution. I was a bit hesitant when first seeing ads for the Move because of price and size. However, I am so glad I ordered it. Its superior sound, easy charging, sturdiness, weather resistance, quality materials and ultimate flexibility all adds up to an amazing product.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Love the Move
on August 14, 2020
Posted by: dfmarks
from Winter Park, FL
Love all our Sonos gear, only complaint is the system gets confused by the fact we're controlling it from my MacPro as one interface and also using two Android phones. Each device has trouble recognizing when one of the other devices changes something (regroups rooms, etc.)
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Portability, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Difficult
on August 14, 2020
Posted by: fukantifa
from Oregon
synching bt without wifi very difficult.
Pros: Superior Sound, Wireless
Cons: 11hrs. not accurate at anything past 40% volume, Difficult Setup, Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Love this Move
on August 14, 2020
Posted by: Bklay
from Jersey shore
Love the versatility, plays anywhere and all types of music
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Awesome Product.
on August 14, 2020
Posted by: Wilson & Sheila
from Arkansas
We bought this for use outside at our pool and outdoor kitchen and it performs as advertised. Easy to setup, portable and has great sound for a small speaker. Highly recommend Move for anyone's outdoor speaker needs. Plus it had Bluetooth so you can stream your own music too.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great product. Mediocre manual.
on August 14, 2020
Posted by: David
from Portland, OR
It sounds great. I use it as a high-fi substitute for my Amazon Echo Dot. The online manual needs redesign. Poor diagrams and limited labeling leave too much for the customer to figure out. It needs to be emphasized that the speaker must be inserted in the charger only one way - so the contacts are aligned. The interactions among the various buttons on the back, the microphone touch control and Alexa should be covered.
Pros: Different Music, Different Rooms, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Good quality speaker once installed.
on August 14, 2020
Posted by: Lucky Lou
from Denver
I needed more information about how to set up and use the Move. When I tried to get Help, both via internet and then phone, I found the technician strangely unable to comprehend what I was trying to say. I was able to get everything going by using Google. My problem is that 1) strangely, I received an error message after entering the password to my WiFi when in fact the Move had connected, so that I thought I had to reenter the password but could not figure out how to do so, and 2) I frankly did not understand how to use my iPhone to control the unit, so that the Move did not appear to be working.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
Written by a customer while visiting sonos.com