Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
3
I would not buy this product again
on October 6, 2020
Posted by: Ray
from Denver CO
I should have spent a little more on the 5. The Move has been temperamental to set up and re-connect. We have this in a 2nd home and a half dozen other Sonos products in our main home. I would have expected this to connect and work as seamlessly as the others, but that's not the case. I had to completely delete my existing Sonos app, add this Move and the reconnect with my home Sonos speakers when we got back home. My wife still can't connect to the Move via wifi and has to use the bluetooth setting. Needless to say, it's not pretty. "I want to play music, is it on the wireless or bluetooth setting?" Honestly, it's just been so disappointing. Lastly, the other Sonos speakers in our home, while more expensive, also sound 100% better. This sounds like a Sony or JBL speaker, none of the depth and spacial "specialness" of their other speakers. For this money, you can do a lot better - or upgrade and spend a little more, or just save your money and by something cheaper.
Pros: Expandable, Streams All My Music, and More, Wireless
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
So far I love this produce and has lived up to it's billing!
on October 5, 2020
Posted by: Bob C.
from Swampscott, MA
Had it set up professionally and love it so far! My wife and I listen to our own music within various rooms of our house. The move also let's us take our music outdoors or when we go away!!!
Pros: Different Music, Different Rooms, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Fantastic sound
on October 5, 2020
Posted by: Gerry
from Richmond, BC
Love having a portable device to expand outside easily.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Great sound, but needs some improvement
on October 5, 2020
Posted by: Stephen
from San Francisco, CA
The sound quality on this speaker is phenomenal, and this is coming from an audiophile. It fills up any size room, and is also excellent outdoors. It syncs well with bluetooth but much better with wifi via the mobile app. It does have some issues that need to be addressed, all from the software side. It's advertised as being compatible with google assistant. While this is technically true, it very rarely is able to connect, even when in high wifi strength. It takes quite a while for google assistant to recognize it's being called, and even longer to perform simple tasks or answer questions. Many times the google assistant times out before it's able to respond. The software also does not sync well with music services like Spotify. While apple music works much better, the Spotify app fails regularly, even though it's connected to my google assistant. Final thought is on the wifi connection through the mobile app. While this works well, you have to open and engage the app to make any changes. The app does not show what's playing on the phone home screen. There is also no widget for iphone to make changing the song or volume easier. This would make a work of difference to be able to change the song without needed to open your phone and app.
Pros: Easy to Set Up, Superior Sound, Wireless
Cons: Poor connectivity to apps like google assistant, Poor connectivity to apps like spotify
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Amazing!
on October 5, 2020
Posted by: Luis
from Hayward
Amazing sound experience, very happy with my purchase
Pros: Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
The Sonos App is terrible
on October 5, 2020
Posted by: Paulie
from New York
The app is terrible and very difficult to use. The playlists often include cover band instead of combinations of artists songs. It is difficut to add, delete or even select the input tied to the output. I am amazed the hardware is very good and the app is so bad.
Pros: Easy to Set Up, Superior Sound, Wireless
Cons: Difficult to Use, Multiple Rooms / Whole House, Volume
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Just OK
on October 5, 2020
Posted by: KP
from New York
Like product but unreliable
Pros: Easy to Set Up, Wireless
Cons: Unreliable
Written by a customer while visiting sonos.com
Customer Rating
3
The barrery dies......FAST
on October 5, 2020
Posted by: Ed L
from NY
The battery DIES FAST....Even when turned off
Pros: Easy to Set Up, Superior Sound, Wireless
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com