Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
5
Love it
on October 23, 2020
Posted by: Dave
from Pennington, NJ
No criticism
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Sonos move review
on October 23, 2020
Posted by: Mr.Sporty
from Sunnvale ,Ca
Great sound,but doesnt always connect rite away
Pros: Easy to Set Up, Superior Sound, Wireless
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Have bought this product again and again!! Great product
on October 22, 2020
Posted by: Jim
from Toronto area Canada
I use Sonos as my main source of music even though I have a superb hard wired system
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Love the Move but .....
on October 22, 2020
Posted by: miyta
from CA
The Move is fantastic but a few hiccups along the way. For some reason I lose the system set up anytime I transfer it to Bluetooth which is annoying to have to set up again. We need a Wifi extender in our house as I cannot take it to certain areas in the backyard but that should resolve once a new Mesh extender in. The music as with all SONOS is excellent. No regrets
Pros: Different Music, Different Rooms, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use, Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Easy set-up
on October 22, 2020
Posted by: The Bowman
from San Ramon
In my house and yard, a must have for everyone
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Sounds good but .....
on October 22, 2020
Posted by: Doggfatha
from AZ
Speakers constantly disappear from the system or they go offline. There are no clear instructions on how to fix it quickly. Even if you completely reset the speaker and try to add it on as new, it does t work sometimes. For the price, this shouldn't happen. Extremely disappointed in SONOS reliability when I want to listen to my system.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Streams All My Music, and More, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Mixed Feelings
on October 22, 2020
Posted by: Tina
from Greensboro, NC
I have mixed feelings about my Sonos, more based on my experience with the company than the actual item. It was fairly easy to set up but I had some difficulty finding a "manual" to help with understanding its features. Also, when I contacted customer service about some questions not addressed in the online manual or any YouTube video that I could find, I was disappointed in the rep's knowledge. He seemed uninterested to help and had to refer to a manual himself to answer some questions that were frankly, pretty basic. Overall, the sound is good on this item and I love that it is portable, but I think Sonos needs to make things easier on the customer when it comes to service.
Pros: Easy to Set Up, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Reluctantly recommend - Frustrating to get it connected
on October 22, 2020
Posted by: Somewhat Frustrated Jeff
from Toronto ON
It was recommended to me by a sound system savvy friend for its sound quality. For sure it's one of the best. I like that its portable. Charging "ring" was a big miss I think, its a needless novelty. Also the ring ensures you are a captive to that hardware piece instead of going with a simple standard like micro-usb or usb-c. I also went to it as some of the better BT speakers lately including Bose have been having battery recharging failures. While this device has software connection qwirks and a power charging design flaw, so far the battery life and stability has been good and of course the quality of the sound is great.
Pros: Superior Sound, Wireless
Cons: Difficult to Use, Often cant get it to connect to WiFi or BT
I would recommend this to a friend!
Written by a customer while visiting sonos.com