Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
2
Plenty of Room for Improvement
on November 10, 2020
Posted by: Endless Disappointment
from Michigan
I am a long time Bose customer but have heard so much about Sonos over the years I decided to try it because Bose still lacks a decent multi-room music streaming option. After trying out Sonos and experiencing endless frustration and disappointment with the apps and speakers I am ready to run back to Bose. Very disappointing because I had truly been enthralled with the idea of switching fully over to Sonos.
Pros: Expandable
Cons: Battery life is even worse than advertised, Difficult Setup, Difficult to Use, Does not accommodate NPROne App, Sound can only be controlled when sonos app is o, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Great Sound and portable
on November 10, 2020
Posted by: Sam
from Orlando Fl
Around the house and vacation
Pros: Different Music, Different Rooms, Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Feature shortcomings make it a ho hom last lustre offering
on November 10, 2020
Posted by: hjfinch
from Georgia
For a product that utilizes a battery, I am surprised that there is no circuitry that turns the power of when it detects no signal. I have $20 headphones that do this battery saving trick. I also noticed that the bluetooth connection can be unstable, even if the source device is within 2 -3 feet of the Move.
Pros: Different Music, Different Rooms, Easy to Set Up, Superior Sound
Cons: Cant create a Stereo pair with Sonos One
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
No
on November 10, 2020
Posted by: J-M
from Melbourne, FL
Difficult to connect to the WiFi
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great sound, great mobility, occasional connection glitches
on November 10, 2020
Posted by: Dave
from Sammamish, WA
I love this speaker. It fills a couple holes in my desired use cases. It is big enough to provide rich good sound, and it can easily be taken to the backyard deck on a nice day without the hassle of cords. It works well as a Bluetooth speaker and as part of my Sonos network. Occasionally, I have difficulty toggling from Bluetooth to WiFi, though power-cycling always fixes it quickly.
Pros: Different Music, Different Rooms, Easy to Set Up, Portable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Toggling between Bluetooth and WiFi issues
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
seems like cool product but issues
on November 10, 2020
Posted by: Ralph
from Louisville
This is a well designed, very well built product but I have continued issues maintaining a connection with my iPhone. I was unable to set it up then had help from a Geek Squad person. It worked okay for a few weeks and now have lost the connection and am unable to get it going again. I am fairly tech savvy, so this is a product issues! Need to call and get support again but I don't have time to mess with this stuff. So I will rate No, would not recommend
Pros: Different Music, Different Rooms, Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Software struggles with multiple devices and multiple homes
on November 10, 2020
Posted by: J M
from Chestnut Hill, MA
I use multiple devices to control systems in two homes. The systems frequently become unavailable and require full WiFi resets and installations to function
Pros: Superior Sound
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Sonos move speakers
on November 10, 2020
Posted by: ed
from cincinnati ohio
The sound from my two move speakers are great, streaming sirius xm on my patio. Buffering or periodic no connection has been an issue. I have three eeros mesh wi-fi extenders in my house. Do not now why the lost connection
Pros: Superior Sound
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com