Customer reviews from Touchstone Home Products
Touchstone Home Products - 50 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Average customer rating
4.7
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
118
4 Stars
10
3 Stars
5
2 Stars
3
1 Star
2
Customer Reviews for Touchstone Home Products - 50 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Customer Rating
2
Stylish but does not heat well.
on February 16, 2023
Posted by: David S.
Fireplace looks anmazing installed. It just doesn’t really heat up according to the specs which is heating up an area up to 400sqft. For as big as it is, definitely does not heat up that much. Maybe 40sqft
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
We Love Our Fireplace!
on January 14, 2023
Posted by: Kelli R.
We are thrilled with the purchase of our Sideline 50" Electric Fireplace. We received it quicker than expected. The ease of installation is great. Easy and secure installation with screws used to mount from front of the fireplace. The flame is beautiful and quite realistic. The two stage heat option is fabulous. It is not loud, just a low hum. We love the faux logs as well. The fireplace has added the perfect finishing touch to our built-ins. The installer of our built-in said it is the nicest fireplace he has seen. Everyone has commented that they love it as well.
Written by a customer while visiting Touchstone Home Products
Customer Rating
3
Looks Lovely, Somewhat Noisy
on December 28, 2022
Posted by: Tasha J.
This looks great. I will say that I’m disappointed that it has a hum when it is flame only. I expected it to sound like a space heater when the heat was on, but it’s too noisy for my liking in general. Also bought a Dimplex Sierra to compare—the Dimplex made no noise when the flame alone was on. The Dimplex also had a larger heating element (2 inches longer than the TS) and put out more heat. Ultimately I got outvoted by my husband who liked the size of this one better, but I do wish it was quieter.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Excellent Choice
on December 25, 2022
Posted by: Steve R.
We have been loving this. It looks good, was easy to install, and works perfectly.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Nice Unit
on July 27, 2022
Posted by: Paul W.
Good looking unit. Ambiance is great. Disappointed that it does not throw off as much heat as we had hoped even on the high setting.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great fires
on July 19, 2022
Posted by: Larry W.
This is our second touchstone fire, they look really nice and the heat is very good… we really like you can have the flame effect without the heat.. unlike a log fire … very easy to install happy with our purchase..
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
OMG!!!
on June 23, 2022
Posted by: Rachel W.
I am completely blown away by this product! “Exceeding expectations” is printed on the box and that is no lie! Completely exceeded all my expectations! I wish I could give 10 stars!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great product
on April 5, 2022
Posted by: Glen T.
I am installing this in new construction. It is clearly designed to be just as easy to use in remodels or rehabs with the same ease of installation. This is a simple product to work with. I chose it based on the fact that it fulfills the psychological need to back up to the fireplace and it actually puts out heat ! ! ! Without the mess and trouble ! ! !
Written by a customer while visiting Touchstone Home Products