Customer reviews from Touchstone Home Products
Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Average customer rating
4.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
15
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
1
Customer Reviews for Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Customer Rating
5
Sideline 72
on April 21, 2018
Posted by: Kim S.
This fireplace is absolutely wonderful. Very easy to install in our new Mexican home. It was a bit of hassle getting it here. But, thanks to a friend who makes the trip from the border to our location monthly, we got it here. The install was made easy with the instructions given. We had to have a steel frame built because it was going into a brick and concrete wall. My wife and I did it in about 1 hour. The fireplace works flawlessly and looks great. I would definitely purchase another Touchstone.
Written by a customer while visiting Touchstone Home Products
Customer Rating
4
Great so far, but not installed yet
on December 30, 2017
Posted by: Jed M.
At his point all we have done is unboxed and tested. The fan motor causes a rattle when the heat is turned on and as the fan comes up to speed. I'll try to mitigate that when I install the fireplace. I noticed a few screws in the area of that heating element are stripped out and perhaps that is why. Beyond that the fireplace looks and works as we expected it to. If I can get that rattle to go away I'll give it a 5 star rating.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Sideline 72 Recessed
on December 28, 2016
Posted by: David R.
I installed this model myself. The directions were clear and the final result was exactly what I expected. The instructions suggested that the installation requires two people but I did the whole installation by myself without problems. The flame is quite realistic and the unit enhances the room in which it was installed. I was apprehensive to buy a unit I had never seen in person but this unit is a nice as I had hoped.
Written by a customer while visiting Touchstone Home Products