Customer reviews from Samsung US
Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
280
4 Stars
52
3 Stars
11
2 Stars
2
1 Star
19
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Customer Rating
5
Fantastic looking monitor, but...
on November 9, 2020
Posted by: BrianR
from Indiana
this monitor is beautiful and working as well as playing on the computer is a much more enjoyable experience. i have never owned a curved screen monitor and now i will never go back to a standard flat display. the only real negatives i have about this monitor besides freesync being grossly overrated (which is typical on all monitors so that isn't a dig against samsung), but to turn off the monitor isn't as simple as it should be. you should be able to simply press a power button and *poof* it is off. on this monitor you have to press a button on the back of the monitor and toggle to power off to just shut off the screen. a minor annoyance, but still could have had better follow through on the design in that regard. other than that, i love this monitor!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
STAY AWAY
on January 8, 2022
Posted by: Gary
from San Diego, CA
this monitor is terrible. the screen is yellow and the holes in the back are 3" apart and don't fit standard stands. the desk stand is low and you can't take it off once you put it on. i don't know how i'm going to get it in the box but its getting returned. i just bought the 34" double wide monitor and its much whiter and a whole lot better. disappointed in this. stay away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Monitors, January 27, 2022
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
5
OMG for the Price
on August 26, 2020
Posted by: Hansom
from Austn, TX
i was a little concern regarding the low price but, after installing the cf396, it has more than met my expectations!
in fact, it went above and beyond of my expectations in clarity, contrast and, brightness towards an additional monitor for my dell 13" 2in1 pc notebook :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working in couple of months
on April 15, 2019
Posted by: RD11
Expertise:Intermediate
Stopped working in couple of months and now I am not able to contact anyone for warranty support
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, OBA, April 19, 2019
RD11:
I am very sorry for the issues you have encountered with your C27F398 Curve Monitor. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Monitors/bd-p/monitors
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Samsung or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
I am very sorry for the issues you have encountered with your C27F398 Curve Monitor. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Monitors/bd-p/monitors
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Samsung or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
A great monitor
on December 31, 2016
Posted by: hank309
from Illinois
Expertise:Intermediate
I loved this 27 inch curved monitor. It makes my other monitors looks like something from the 1980's.
Pros: Bright display, Realistic color, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap, flimsy product
on April 15, 2021
Posted by: Brad
as others have reviewed, the stand is truly awful. in addition to having 0 ability to adjust the height, swivel, rotation or anything regarding the orientation of the monitor in relation to the stand, my problem began even before that. the stand comes in two pieces - the base and the neck. there is a screw that goes into the base and is supposed to screw into the neck in order to connect them, but the stand and neck do not align correctly, and therefore i cannot screw the two pieces together. i have stand base that will not connect to the neck, rendering this whole product useless. the plastic of the stand itself is cheap and flimsy and seems like it barely supports the weight of the monitor. absolutely do not waste your time or money on this monitor.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Monitors, Monitors OBA, April 27, 2021
Brad,
I am very sorry for the stand issues you have encountered with your 27" CF398 Curved LED Monitor (LC27F398FWNXZA).
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
I am very sorry for the stand issues you have encountered with your 27" CF398 Curved LED Monitor (LC27F398FWNXZA).
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
Written by a customer while visiting Samsung US
Customer Rating
1
Poor build quality and zero repairabiltiy
on May 7, 2021
Posted by: UnhappyCustomer
Expertise:Expert
The monitor died after a month of light use (<4hr /day), and it's unable to be repaired or replaced due to "part shortages". Don't buy this
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Monitors, Monitors OBA, July 8, 2021
UnhappyCustomer,
I am very sorry for the unreliable performance you have encountered with your 24" CF396 Curved LED Monitor (LC24F396FHNXZA).
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
I am very sorry for the unreliable performance you have encountered with your 24" CF396 Curved LED Monitor (LC24F396FHNXZA).
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
Written by a customer while visiting Samsung US
Customer Rating
4
A good product, but not without its issues
on April 22, 2018
Posted by: batreaux
Expertise:Intermediate
Overall this monitor is a fairly good choice. The screen is big and has a much better color accuracy than I was expecting. I wasn't to fond of any features that the monitor provides such as AMD Freesync, Samsung Upscaling, or the anti glare night light setting, but I can see these features being highlights for other users. The monitor has a very slim and clean look with the menu navigator located on the back of the monitor which I really appreciate. The curved aspect of it isn't really noticeable to me, but that may just be because I haven't owned a screen of this size before.
The biggest issue for me were a few pixel problems. The product shipped with a stuck pixel which was quite annoying, so I sent it back for repairs. About a week after the monitor was returned from repairs, a dead pixel has also just shown up and I don't really feel like sending it back again.
Pros: Realistic color, Inexpensive, Lightweight
Cons: pixel problem
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US