Customer reviews from Samsung US
Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
280
4 Stars
52
3 Stars
11
2 Stars
2
1 Star
19
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Customer Rating
5
Love it, definitely recommend
on February 24, 2025
Posted by: Meli0728
[This review was collected as part of a promotion.] The Samsung 27" monitor is a nice edition to my layout I
wasn't sure how I was going to like the curved monitor
but let me tell you, it's AWESOME!!. The vibrant colors
and fine detail make this an awesome monitor for gamers
and even photographers. I can push the refresh rate to
75hz, which is a huge help. There's a curved plate behind
the monitor to conceal the adapter plate and cords. also
included a photo of the huge difference the Samsung
monitor has played in my photo editing and gaming time.
This monitor allows users to enjoy smooth images, even
during the fastest moving scenes; It minimizes input
latency, dramatically reduces image tearing and stutter
while gaming. I really love the eye saver mode I can read
documents, play games, watch movies and edit photos
for longer periods without worrying about eye strain or
fatigue. The dynamics between the Black and White
colors are stunning and the color definition is very vivid.
For never using a curved screen before on a computer
monitor, I am very impressed. It almost immerses you in
to the picture and almost gives it a extra dimensional
view, almost 3D in nature... The thing I worried most about
with a curved screen was is there going to be any
distortion with a curved screen and I am happy to say.
"Absolutely Not!". The images looks perfectly flat, but
because of the curve, it pulls the outer edges our of your
peripheral vision and closer to your focused view when
looking straight forward.
wasn't sure how I was going to like the curved monitor
but let me tell you, it's AWESOME!!. The vibrant colors
and fine detail make this an awesome monitor for gamers
and even photographers. I can push the refresh rate to
75hz, which is a huge help. There's a curved plate behind
the monitor to conceal the adapter plate and cords. also
included a photo of the huge difference the Samsung
monitor has played in my photo editing and gaming time.
This monitor allows users to enjoy smooth images, even
during the fastest moving scenes; It minimizes input
latency, dramatically reduces image tearing and stutter
while gaming. I really love the eye saver mode I can read
documents, play games, watch movies and edit photos
for longer periods without worrying about eye strain or
fatigue. The dynamics between the Black and White
colors are stunning and the color definition is very vivid.
For never using a curved screen before on a computer
monitor, I am very impressed. It almost immerses you in
to the picture and almost gives it a extra dimensional
view, almost 3D in nature... The thing I worried most about
with a curved screen was is there going to be any
distortion with a curved screen and I am happy to say.
"Absolutely Not!". The images looks perfectly flat, but
because of the curve, it pulls the outer edges our of your
peripheral vision and closer to your focused view when
looking straight forward.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Quality
on February 24, 2025
Posted by: Austin
[This review was collected as part of a promotion.] I use this monitor for gaming, streaming movies, work, and just browsing the internet. It's a great well-rounded monitor that works beautifully for any situation!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is an awesome daily driver
on February 24, 2025
Posted by: Sharath
[This review was collected as part of a promotion.] Having a curved monitor makes the working experience immersive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Mine went kapput in a month!
on March 3, 2025
Posted by: now_a_samsung_skeptic
Expertise:Intermediate
Giving a rating of "Fair". Writing since there hasn't been an easy way to find repair services for Samsung monitors.
I watched the monitor go black as I was using it. After disconnecting the HDMI, I could not get the LED indicator light to light up, which means that the monitor was not receiving power. I checked the voltage of the power supply plug (the cylinder with a prong in the middle) and it measured to 14 Volts, which is nominal. The only reasons left are internal to the monitor itself.
The monitor IS affordable, so while the monitor worked, it was decent and was pleasant to use.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung, March 5, 2025
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a warranty service appointment. Please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Written by a customer while visiting Samsung US
Customer Rating
5
This Product has great features for gaming.
on March 12, 2025
Posted by: PoetElenaB
[This review was collected as part of a promotion.] I use my Monitor for daily use and Gaming, Video Playing. It can be used for Remote work. it has built in speakers too that can be connected to computer or laptop, tablets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Size is good
on April 21, 2025
Posted by: Tazz1620
[This review was collected as part of a promotion.] Movie is great to see and hear on the story and the results of this is good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in 1 month, warranty didn’t cover
on May 30, 2025
Posted by: Mike501b
from Boston ma
Lasted one month. Was using it during work and I heard a pop, a large line about an inch thick appeared down the screen. Not under warranty because it’s considered physical damage even though there not a scratch on it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, June 10, 2025
Thank you for your purchase. We are sorry for the inconveniences you had. Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Written by a customer while visiting Samsung US
Customer Rating
5
Clear, vivid picture
on September 23, 2020
Posted by: Judith
from Rochester, MN
i recently purchased this monitor. it is only 4 inches larger than my dell monitor that i had whose drivers do not support windows 10 any more. so, i was forced by windows updates to purchase a monitor that did. well, i am so happy with this new monitor. i don't think i will go back to flat screens again. this is much easier on my eyes and i like the larger screen, which is as much as i wanted to take up space on my desk. i use this as an extended desktop with my samsun 13" laptop. i would definitely recommend this display!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US