Customer reviews from Samsung US
Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
280
4 Stars
52
3 Stars
11
2 Stars
2
1 Star
19
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Customer Rating
1
HDMI not detecting
on October 10, 2021
Posted by: Hash
i bought this monitor a couple of months ago, suddenly it just not detecting the source, tried it with 3 different laptops. just blank screen. the button at the back is also not responding at all when chat support gave instructions to reset.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Monitors, Samsung Monitors, November 4, 2021
I am very sorry for the HDMI issues you have encountered with your 27" CF398 Curved LED Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Written by a customer while visiting Samsung US
Customer Rating
1
Monitor for work
on July 3, 2023
Posted by: Work2bedone
[This review was collected as part of a promotion.] Work is all I use it for. Occasionally I use it for personal use.
Value
1
Response from Samsung USBy Samsung, Samsung, July 5, 2023
We are very glad to see that you are happy with this CF39 FreeSync Monitor. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
We hope to hear from you soon!
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
We hope to hear from you soon!
Written by a customer while visiting Samsung US
Customer Rating
4
Works great as computer monitor & TV
on April 19, 2017
Posted by: Mtborn
from Fairfield, CA, USA
Very clear picture and east to set up, would have liked speakers hook to the monitor.
Pros: Realistic color, Inexpensive, Lightweight
Cons: no speakers
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Second Screen w/ yellow tint
on September 12, 2018
Posted by: newredbruins8
from albany, ny
Expertise:Intermediate
I bought one of these monitors a couple months ago and its been great so i bought a second for a duel screen but the second monitor has a slight yellow tint...does anyone know how to fix?
Pros: Inexpensive, Realistic color, Lightweight
Cons: Not high def
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, OBA, September 13, 2018
newredbruins8 ,
Thank you for sharing your review of the Samsung C27F398 Curve Monitor. I am very sorry to see that you are having issues with your monitor showing a yellow tint.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung monitor with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
~ Samsung Solutions
Thank you for sharing your review of the Samsung C27F398 Curve Monitor. I am very sorry to see that you are having issues with your monitor showing a yellow tint.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung monitor with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great Monitor But...
on October 31, 2018
Posted by: User284964
from toronto, Canada
I purchased this product since I needed a new monitor, on the website it looked matte, when I received it, it was high gloss.. I wish that the photos on the website were more true to life. Otherwise It is a great monitor that I would definitely recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
HDMI inquiry
on September 6, 2019
Posted by: Sadeq
from Kuala Lumpur
Is the HDMI cable provided 2.1 or its the normal one?
Also does it supports the freesync feature?
Also does it supports the freesync feature?
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, OBA, September 11, 2019
Sadeq:
Thank you for purchasing the 27" CF398 Curved LED Monitor. This monitor does feature AMD FreeSync technology which allows users to enjoy smooth images, even during the fastest moving scenes.
Should you ever need assistance or have questions about features or usage of your monitor, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Samsung.com or any other authorized seller.
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Samsung Solutions
Thank you for purchasing the 27" CF398 Curved LED Monitor. This monitor does feature AMD FreeSync technology which allows users to enjoy smooth images, even during the fastest moving scenes.
Should you ever need assistance or have questions about features or usage of your monitor, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Samsung.com or any other authorized seller.
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on March 28, 2025
Posted by: Grovey
[This review was collected as part of a promotion.] Jjjkh g iioʻgkkkkķkkjgfĝjkjb church cgy u n d g g re wh
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great for relaxed gaming
on October 14, 2020
Posted by: Anonymous
from texas
if you plan to play video games for fun this is a great pick,good amount of features to tune it just the way you like.but if you are going for competitive i would recommend a 24 inch instead.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US