Customer reviews from Samsung US
Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
280
4 Stars
52
3 Stars
11
2 Stars
2
1 Star
19
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - 23.5" CF396 Curved Monitor 1800R Curvature AMD FreeSync 4ms Response Ultra-Slim Wide Viewing Angle - Black
Customer Rating
5
Perfect Monitor
on February 13, 2020
Posted by: LilCharm
from Chicago,Ill
Expertise:Expert
I purchased this Monitor to use with my Laptop to use while working from home. It's perfect just use the HDMI with your laptop and go to work.. I love this and SAMSUNG PRODUCTS..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful but dead pixels...
on February 23, 2021
Posted by: quicksassy
from Phoenix, AZ
monitor came brand new with three dead pixels... had to send it back in immediately for repair. came back with damage to the sides... oh well, had to use the monitor for work so had to deal with it... until three months after the first repair more dead pixels appear! sent it in again and now i am getting told there is no problem! i cannot believe the level of service and manufacturing for it to even come with dead pixels... really want a replacement but just keep getting the runaround. hopefully someone will see this and actually help. :(
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Monitors, Monitors OBA, April 1, 2021
quicksassy,
I am very sorry for the dead pixels you have encountered with your 27" CF398 Curved LED Monitor (LC27F398FWNXZA).
Please contact us again at Samsung Customer Support so that we can work to resolve your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
I am very sorry for the dead pixels you have encountered with your 27" CF398 Curved LED Monitor (LC27F398FWNXZA).
Please contact us again at Samsung Customer Support so that we can work to resolve your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
Written by a customer while visiting Samsung US
Customer Rating
5
Very good for gaming on a budget.
on February 27, 2025
Posted by: NotInfinity
[This review was collected as part of a promotion.] Ives owned this monitor for a few years, it is very affordable if your gaming on a budget, it comes with only 72 hertz max as it only supports hdmi, but overall it works amazing, I love the curved as it makes my setup look cooler.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on April 9, 2017
Posted by: sudeep106
from NY
Expertise:Expert
Got this product as an appreciation gift from my work place. Really love it because of the image sharpness.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent - love the eye anti-fatigue feature
on April 16, 2018
Posted by: RTT7
from Georgia, USA
Expertise:Expert
I am very pleased with these monitors. I am using two of them side by side. The purchase was driven, in large part, by the eye anti-fatigue feature, which I have really come to appreciate. It took a little getting used to, but I do find myself have considerably less eye fatigue at the end of a long day. Highly recommend, and I would buy again.
Pros: eye anti-fatigue
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great monitor at an even better price
on September 17, 2016
Posted by: M1ndz
from California
Expertise:Intermediate
I purchased this monitor for console gameplay and it doesn't disappoint. The responsiveness and picture quality are noticeable from first use, definitely would recommend it.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Maybe I got a bad one?
on March 6, 2017
Posted by: aTechEnthusiast
Expertise:Intermediate
This is my first curved monitor, and for the price I was really expecting a bit more, especially from Samsung. I've been using it as a primary display for several months now. Text and certain patterns have rainbowing that no amount of adjusting cleartype will get rid of. Smear/ghosting from light to dark is also very noticeable even with response time set to Fastest. I've tried several different cables with both HDMI and DVI with the same results. The design is nice but it did not deliver the image quality and performance I've come to expect from a Samsung product.
Pros: Bright display, Lightweight
Cons: Did not meet expectations, rainbow effect, ghosting/smear
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not worthed for the price
on April 8, 2020
Posted by: Shaz
from Nevada
Expertise:Expert
Bought three of them for business use and every few hours need to go to the manue fixing the contrast.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Monitors, Monitors OBA, April 10, 2020
Shaz,
Thank you for sharing your feedback on the Samsung 24" CF396 Curved LED Monitor (LC24F396FHNXZA). I am sorry to see that this model fell short of your expectations.
Please know that the CF396 has stunningly vivid colors with Samsung's Active Crystal Color technology. The excellent 3000:1 contrast ratio delivers deep blacks and bright whites so you can clearly see even in the darkest or brightest scene.
Please reach out to us for assistance with your image quality.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We look forward to hearing from you.
Samsung Monitors
Thank you for sharing your feedback on the Samsung 24" CF396 Curved LED Monitor (LC24F396FHNXZA). I am sorry to see that this model fell short of your expectations.
Please know that the CF396 has stunningly vivid colors with Samsung's Active Crystal Color technology. The excellent 3000:1 contrast ratio delivers deep blacks and bright whites so you can clearly see even in the darkest or brightest scene.
Please reach out to us for assistance with your image quality.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We look forward to hearing from you.
Samsung Monitors
Written by a customer while visiting Samsung US