Customer reviews from crock-pot.com
Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker with Sous Vide - Stainless Steel
Average customer rating
4.7
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
81
4 Stars
14
3 Stars
3
2 Stars
1
1 Star
2
97%of customers recommend this product.
(
83 out of
86)
Customer Reviews for Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker with Sous Vide - Stainless Steel
Customer Rating
1
Poor quality
on July 27, 2026
Posted by: Debbie 60
Bought this on June 23. 2026
Used twice and screws fell out of carry lid
Don't want to purchase new lid just want replacement screws
Used twice and screws fell out of carry lid
Don't want to purchase new lid just want replacement screws
Response from crock-pot.comBy Customer Care, July 29, 2026
Hello,
Thank you for reaching out. We're sorry to hear that the screws on your carry lid have come loose after only a few uses. We understand how frustrating this must be and would be happy to assist you.
Please reach out to our customer care team directly via https://www.crock-pot.com/about-us or through Live Chat, provide your model number, proof of purchase, and a photo of the lid showing the missing screws. Once we have this information, we'll review your request and help determine the best solution. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Crock-Pot Consumer Care
Thank you for reaching out. We're sorry to hear that the screws on your carry lid have come loose after only a few uses. We understand how frustrating this must be and would be happy to assist you.
Please reach out to our customer care team directly via https://www.crock-pot.com/about-us or through Live Chat, provide your model number, proof of purchase, and a photo of the lid showing the missing screws. Once we have this information, we'll review your request and help determine the best solution. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Perfect size
on April 8, 2026
Posted by: BrendaB
I love the crockpot programmable cooking Cary slow cooker. The 7 quart size is a perfect size for making a dish to take to work for a luncheon. ❤️❤️❤️❤️
Written by a customer while visiting influenster.com
Customer Rating
1
Unsafe & Unreliable Temp Settings: Hot/Hotter/Char
on February 22, 2025
Posted by: VirtualMirage
from Maryland
Gender:Male
Frequency of use:Monthly
Length of ownership:1 month
Purchased this back in November 2023 to replace an older 6qt Crockpot that served us well for many years.
After several uses, I can honestly say that I do not trust the safety of it nor trust it wouldn't ruin my food without constant supervision, which ruins one of the main purposes of a slow cooker. This Crockpot doesn't know the meaning of "low heat". The warm setting simmers, the low setting boils then burns your food, and the high setting is a guaranteed to char whatever is touching the surface. It especially does not do well with meals that don't completely fill it up, and even then the higher than desired temps it cooks at (no matter the setting) put your food at risk of being cooked too fast and burning it. My old 6qt Crockpot worked great whether it was partially filled or full (it also had settings to choose if you were cooking at 2, 4, 6 quarts).
The only good things this Crockpot has going for it is it being a stoneware insert, lockable lid, and an ability to program cook times. But all of that goes out the window if it can't safely and reliably cook your food without burning it or putting your house at risk. There have been several other reviews out there with similar experiences and concerns. I would avoid this model at all costs!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 25, 2025
Hi,
Thank you for reaching out to Crock-Pot. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you, we recommend submitting a warranty claim through our online form, which you can access here: https://bit.ly/CrockPotW.
If you have any additional questions or need further support, please don’t hesitate to contact us here on Messenger, call us at 1-800-323-9519, or visit https://bit.ly/CP-cu. Our team is available Monday through Friday, 9am to 5pm Eastern Time, and we’re committed to ensuring your satisfaction.
Thank you for giving us the opportunity to assist you. Have a great day!
—Crock-Pot Customer Care
Thank you for reaching out to Crock-Pot. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you, we recommend submitting a warranty claim through our online form, which you can access here: https://bit.ly/CrockPotW.
If you have any additional questions or need further support, please don’t hesitate to contact us here on Messenger, call us at 1-800-323-9519, or visit https://bit.ly/CP-cu. Our team is available Monday through Friday, 9am to 5pm Eastern Time, and we’re committed to ensuring your satisfaction.
Thank you for giving us the opportunity to assist you. Have a great day!
—Crock-Pot Customer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
on August 29, 2024
Posted by: Sandra1954
I bought one of these two months ago and it broke and wouldn’t heat up so I just had to buy another one if this one breaks I’ll be sending this one back
Written by a customer while visiting crock-pot.com
Customer Rating
2
Terrible sous vide feature
on February 18, 2024
Posted by: kmw4bsu
from oregon
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Received this as a gift, was very excited to try the sous vide feature. What a letdown! Attempted to make the maple glazed carrots, preheated for over 1 1/2 hours, (even added more boiling water) and still could never get the water above 152°. Useless. As a regular crock pot works about as well as most of them, just don't get excited about the sous vide.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 26, 2024
Hello!
We are sorry to hear about the temperature issue you have encountered. We expect the best from our products. Kindly contact us directly us directly so we can rectify this for you.
Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
We are sorry to hear about the temperature issue you have encountered. We expect the best from our products. Kindly contact us directly us directly so we can rectify this for you.
Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great features
on February 6, 2024
Posted by: Lindanoorali
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this and I love it and wouldn't trade it!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
The perfect cooking tool
on December 17, 2023
Posted by: smorse1835
from Dallas, GA
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
[This review was collected as part of a promotion.] This is the best multi-use cooker I have ever used. We used it as a crock pot to make chili that came out perfectly. I used it as a sous vide to make pork tenderloin that turned out so flavorful and tender. The clean-up is easy and using it is a breeze.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Unique & User-friendly!
on December 2, 2023
Posted by: BrownieT
from Chicago, IL
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
[This review was collected as part of a promotion.] I have thoroughly enjoyed using my Crockpot- Slow Cooker Sous Vide appliance! Of course the product is very sturdy and reliable which comes with the Crockpot name and it will last you many years. I found that the instructions for the sous vide setting were very clear and the appliance itself is very user friendly. I had never used a sous vide appliance before so this was my first experience. The product comes with small bags but what I had in mind was a larger beef stew thus I purchased food-safe vacuum bags to cook them in. I noticed that it took a while to get the temperature up to where I wanted it to be which is the only "con" of the product (but then again, this is a slow cooker.) In order to combat the rather sluggish incrementing temperature, I boiled some water and then added that to the Crockpot as it would not begin cooking until it reaches the temperature that the user has pre-set. All in all, I am very pleased with the end result. I do believe that the closed cooking method under longer times and lower temperature imparted a deeper herbal flavor into my stew. I would 100% recommend this appliance to those looking for a little something different to add to their kitchen!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com