Customer reviews from crock-pot.com
Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Average customer rating
3.9
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
48
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
16
20%of customers recommend this product.
(
3 out of
15)
Customer Reviews for Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Customer Rating
5
Dent after cooking in it
on October 6, 2025
Posted by: Unset
from Illinois
Gender:Female
Length of ownership:1 week
Oh I loved this. Bought a few months ago and finally used yesterday. Today i noticed I have a big dent in the side.. pretty this happened after I took liner out but why would it do this.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Amazing
on October 26, 2025
Posted by: evann12_6985
Crock-Pots are great for making cooking easier since you can just toss in your ingredients and let it cook all day! They're perfect for stews, soups, and even desserts. The low and slow cooking really brings out the flavors!
Written by a customer while visiting influenster.com
Customer Rating
1
Way Too Hot
on November 13, 2025
Posted by: RNevada
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Like others, I should have read the reviews before I bought this Crockpot. I have had several Crockpots and they all worked well, but we needed a bigger one, so we bought this unit.
No matter what setting I set, it gets too hot, especially in one corner, and then it boils the stew or burns whatever I am trying to cook. It does this even on the "Keep Warm" setting.
I measured the temperature of the stew in the corner that is boiling the most and it is 190 F when on "Keep Warm"
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, November 14, 2025
Hello,
Thank you for sharing your experience with the Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker, and we understand how frustrating it must be to see your meals overheat no matter which setting you choose. This model is designed to maintain steady, gentle heat, even on Keep Warm, so the temperatures you’re describing, especially the 190°F reading in one corner, are not typical of how the unit should perform. Your feedback is important, and we’d like to look into this further, as uneven or excessive heating isn’t expected with this slow cooker.
For further inquiries or assistance, please feel free to connect with us internally on Messenger, through our contact form: https://www.crock-pot.com/support/contact-us, give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
—Crock-Pot Consumer Care
Thank you for sharing your experience with the Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker, and we understand how frustrating it must be to see your meals overheat no matter which setting you choose. This model is designed to maintain steady, gentle heat, even on Keep Warm, so the temperatures you’re describing, especially the 190°F reading in one corner, are not typical of how the unit should perform. Your feedback is important, and we’d like to look into this further, as uneven or excessive heating isn’t expected with this slow cooker.
For further inquiries or assistance, please feel free to connect with us internally on Messenger, through our contact form: https://www.crock-pot.com/support/contact-us, give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
—Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great for lazy meals
on January 21, 2026
Posted by: jolien17_7437
I love my crock pot especially if I want to cook something lazy. You can slow cook all day or speed it up by putting it to high. Just put the food to cook and do worry about it until it’s done!
Written by a customer while visiting influenster.com
Customer Rating
1
Awful. Don't buy this.
on January 22, 2026
Posted by: KayS7
from Minnesota
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
The interior ceramic piece broke after two uses. The outside of the Crock-Pot gets miserably hot. This is probably the worst Crock-Pot I have ever owned and instead of being able to use it, it is going to the landfill because it leaks into the outer shell of the crock pot through the cracked ceramic. How does it even crack like this!? Disappointed with this product for sure. Quality is subpar.
Response from crock-pot.comBy Customer Care, January 22, 2026
Hello. Thank you for taking the time to share your experience with the Crock-Pot® Programmable 7-Quart Cook & Carry Slow Cooker.
We’re very sorry to hear that the ceramic insert cracked after only two uses and that the unit became unsafe to use. This is certainly not the quality or durability we expect from a Crock-Pot product.
Ceramic inserts can crack if exposed to sudden temperature changes, such as placing a cold insert into a hot base or adding cold liquids to a hot insert. That said, cracking after such limited use is understandably frustrating and not the experience we want for our customers. The outer housing can also become hot during operation, but it should never pose a safety concern or result in leaking.
We appreciate you bringing this to our attention and strongly recommend contacting us directly with your purchase details so we can offer further support.
Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
We’re very sorry to hear that the ceramic insert cracked after only two uses and that the unit became unsafe to use. This is certainly not the quality or durability we expect from a Crock-Pot product.
Ceramic inserts can crack if exposed to sudden temperature changes, such as placing a cold insert into a hot base or adding cold liquids to a hot insert. That said, cracking after such limited use is understandably frustrating and not the experience we want for our customers. The outer housing can also become hot during operation, but it should never pose a safety concern or result in leaking.
We appreciate you bringing this to our attention and strongly recommend contacting us directly with your purchase details so we can offer further support.
Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Very disappointed!
on February 15, 2026
Posted by: LParris
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I have had this for about a year. It is very cheaply made. The gray outside cover moves around and comes out if you touch it. I noticed several months ago that the ceramic insert looks like it started getting some hairline cracks but hey looked superficial. When I would use it, I always noticed there was a brown liquid on the outside òf the ceramic insert.
After I cooked with it yesterday, I have noticed that it now is probably unusable. The ceramic insert has so many cracks that I'm afraid it will explode or burst if I use it again.
After I cooked with it yesterday, I have noticed that it now is probably unusable. The ceramic insert has so many cracks that I'm afraid it will explode or burst if I use it again.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer care, February 16, 2026
Hello,
Thank you for sharing your experience with the Crock-Pot® Programmable Crockpot 7-Quart Cook and Carry Slow Cooker. We’re very sorry to hear about the issues you’ve encountered, as the safety and durability of our products are very important to us. Ceramic inserts can sometimes develop cracks over time, especially with frequent use, temperature changes, or accidental impacts, and any signs of significant cracking or leakage indicate the unit should no longer be used to prevent potential hazards. We recommend discontinuing use immediately. Please, explore our replacement products at various retailers listed here: https://www.crock-pot.com/e-replacement-parts.html . To check availability, kindly inquire with the respective retailers, as this information is not within our database. You will just need to mention the model of your product.
For further inquiries or assistance, please feel free to connect with us through our contact form: https://bit.ly/CP-cu , give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
—Crock-Pot Consumer Care
Thank you for sharing your experience with the Crock-Pot® Programmable Crockpot 7-Quart Cook and Carry Slow Cooker. We’re very sorry to hear about the issues you’ve encountered, as the safety and durability of our products are very important to us. Ceramic inserts can sometimes develop cracks over time, especially with frequent use, temperature changes, or accidental impacts, and any signs of significant cracking or leakage indicate the unit should no longer be used to prevent potential hazards. We recommend discontinuing use immediately. Please, explore our replacement products at various retailers listed here: https://www.crock-pot.com/e-replacement-parts.html . To check availability, kindly inquire with the respective retailers, as this information is not within our database. You will just need to mention the model of your product.
For further inquiries or assistance, please feel free to connect with us through our contact form: https://bit.ly/CP-cu , give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
—Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Great item but handle broke
on March 6, 2026
Posted by: D3stroyer
from Indiana
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
I received my 7-Quart Crock pot as a Christmas gift. The size is just right for my family. I’ve have only used it a handful of times since receiving it, and the other night while cooking, the screw stripped from the handle and broke and came right off the lid. It’s still under warranty, however Crockpot is refusing to send out a replacement handle to fix the issue. I’ve sent all required documentation and they still don’t want to replace a simple issue that’s beyond my control.
I would recommend this to a friend!
Response from crock-pot.comBy Customer Care, March 9, 2026
Hello,
Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook and Carry Slow Cooker. We are sorry to hear about the issue with the lid handle, especially after only a few uses. That’s certainly not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook and Carry Slow Cooker. We are sorry to hear about the issue with the lid handle, especially after only a few uses. That’s certainly not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Not my favorite, but will work in the mean time
on March 25, 2026
Posted by: ExecMom
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this to replace my 15-year-old Hamilton Beach slow cooker of similar design. I have used it once and I found that although it is the capacity I was looking for, the logistics are not my favorite. It only has three small rubber feet on the bottom, so while stirring the pot is prone to shift and tilts to the back left or right since that is the side with only one foot. The feet are also not sticky enough to keep the pot from slipping around the counter if you are not holding the handle. The outside also gets really hot to the touch, even on low, so you absolutely must hold the handle while stirring or serving.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, March 25, 2026
Hello!
Thank you for sharing your experience—we understand how important stability and ease of use are when cooking.
Here are a few tips that may help improve your experience:
1. Place the unit on a non-slip surface (such as a silicone mat or damp towel underneath) to reduce movement while stirring.
2. Always hold the handle while stirring or serving to keep the unit steady and avoid shifting.
3. Use heat-resistant gloves or mitts when handling the outer surface, as it can get hot during operation.
4. Position the cooker on a flat, stable countertop away from edges to prevent tilting.
We appreciate your feedback and will be sure to share it with our team for review. If you need any further assistance, please feel free to reach out—we’re happy to help.
https://www.crock-pot.com/support/contact-us
We’re available Monday–Friday, 9 AM – 5 PM ET.
Best,
Crock-Pot Consumer Care
Thank you for sharing your experience—we understand how important stability and ease of use are when cooking.
Here are a few tips that may help improve your experience:
1. Place the unit on a non-slip surface (such as a silicone mat or damp towel underneath) to reduce movement while stirring.
2. Always hold the handle while stirring or serving to keep the unit steady and avoid shifting.
3. Use heat-resistant gloves or mitts when handling the outer surface, as it can get hot during operation.
4. Position the cooker on a flat, stable countertop away from edges to prevent tilting.
We appreciate your feedback and will be sure to share it with our team for review. If you need any further assistance, please feel free to reach out—we’re happy to help.
https://www.crock-pot.com/support/contact-us
We’re available Monday–Friday, 9 AM – 5 PM ET.
Best,
Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com