Customer reviews from crock-pot.com
Crockpot - 7-Quart Manual Slow Cooker - Charcoal
Average customer rating
4
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
18
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
5
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for Crockpot - 7-Quart Manual Slow Cooker - Charcoal
Customer Rating
1
Lid Doesn't fit
on October 13, 2019
Posted by: Kristennm
from Georgia
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I was so excited about my crockpot. I take it out of box and put the lid on it and the lid doesn’t fit the crockpot. I have huge gaps on the side and it doesn’t lay flat on the crockpot. Im disappointed that the crockpot doesn't keep the heat inside because it’s not sealing. My crockpot is damaged and thats very disappointing.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care Team, October 14, 2019
Thank you for your review. Newer model Crock-Pot® slow cookers are designed with a small gap, approximately 1/4", between the lid and the stoneware. This gap prevents pressure due to steam build-up that can cause the lid to crack or shatter. If the lid were to form a perfect seal around the stoneware, the unit will operate like a pressure cooker rather than a slow cooker. Have a nice day!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Lid fit
on December 28, 2018
Posted by: Patricia 58
from Florida
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Was wondering if the lid is supposed to be wobbly when it sits on the insert. From what I have read it says its normal. Just bought this one and wanted to make sure before I cook in it.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Worst slow cooker ever owned
on April 4, 2023
Posted by: SAnderson
from Littleton, CO
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Finally, bought a new crockpot after 10 plus years. Should have kept my old one. Plugged the new one in on high and came back after an hour and it was not cooking everything was cold. Kicked it to low and it worked. I have tried all low, high and warm. Low is the only one that works. So, disappointed. Just a waste of money. Tried to go to the website to contact us and it asked me for my model number and the model number is not on there list.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, April 6, 2023
Hello.
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that your Slow Cooker is not working correctly. This is not the experience we want you to have with one of our units. We want to assist you further and find the best solution for this issue. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. It is not required to provide the model number in contact form.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that your Slow Cooker is not working correctly. This is not the experience we want you to have with one of our units. We want to assist you further and find the best solution for this issue. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. It is not required to provide the model number in contact form.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Posted by: Mochamazing74
from Cleveland, OH
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
I bought this for my daughter for a housewarming present & she loves it.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Posted by: Kalester
Frequency of use:Weekly
Length of ownership:1 week
Verified Purchase:Yes
Works great!! Arrived quickly, easy to set up and use.
Written by a customer while visiting crock-pot.com
Posted by: Purplepot1
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
Love the color! Seems like it didn’t get really hot the first time I used it but the second time and here on out it has worked excellent!
Written by a customer while visiting crock-pot.com
Posted by: Dehart
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
Love it!!!!!!!!!! Love the purple color!!!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
disappointed
on November 14, 2021
Posted by: Ken66
from Alliance, Ohio
Gender:Male
Frequency of use:Daily
Length of ownership:1 month
Crockpot lid does not fit correctly. I have read from previous reviews that the manufacturer has said it is designed that way. I have to disagree. I have 3 other crockpots that the lids fit very well and have no gaps at all. One of them even has a rubber seal on the lid. How do I get a proper fitting lid?
I would recommend this to a friend!
Response from crock-pot.comBy Crockpot, Consumer Care Team, November 22, 2021
Thank you for taking the time to submit a review. Apologies for any inconveniences caused. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your Express Crock. We will be more than happy to fix this for you. For further assistance, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com