Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
3
I will change brand all because of Samsung Free
on July 17, 2021
Posted by: Annie
from Montreal
I can't stand not being able to navigate on my phone with the Samsung Free always coming up if I accidentally swipe right too many times. Even when disabled it is still there. Previous phone was Bixby, now this. Definitely want to change brand now. It's too bad cause the phone is great otherwise, it's like buying something that comes with advertisements.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Annie, thank you for taking the time to leave this review. I understand how frustrating that must be. In order for us to look into this issue further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553720
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553720
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery lifw
on July 8, 2021
Posted by: Bruno
from Toronto
Expertise:Intermediate
I have had this phone for about 1 1/2 years and I need to charge the battery twice every day. I got rid of the apps and made sure nothing is running in the background....IWhen I initially bought this phone, I would use 50% to 60% daily of my battery usage.
I guess is just Samsung telling me it's time to upgrade...or change the battery on this phone.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 13, 2021
Hello Bruno, thank you for reaching out. I know how difficult this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143514799
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143514799
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Poor features, slow, hard to figure out
on June 28, 2021
Posted by: ddt13
from Decorah iowa
I bought and now anti Samsung , poor quality from the phone not put together tight, needed phone asap but all 5 floor models you could hear not tight when tapped, slow, overly complicated, lack of support and my 2nd time of buying Samsung was as bad as the first, not a "smart phone" and definitely poor quality, poor help entries and poor support......another pass the buck......I will do my best NOT to buy another product of anything from them ,2nd phone 4th product in 6 years and not once happy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy
on June 14, 2021
Posted by: Timan
from Arkansas
Expertise:Intermediate
I bought this Samsung S10 to replace my LG my first complaint is the signal quality of terrible. The voice to text is absolutely awful. And I can't get the dang thing to take a picture for the life of me everything is always fuzzy. Not to mention Samsung apps trying to intrude on everything that I want set up on another Network. I am very rare rarely leave bad reviews but this thing is killing me.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Timan, thank you for reaching out! I understand how important this is to you. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423432
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423432
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have had in years
on June 10, 2021
Posted by: patrick54
from London, UK
Expertise:Intermediate
Terrible phone. Riddle with issues. I have given up on all biometrics. I even removed the pre-installed screen protector to try to improve fingerprint id. It forgets my face after 10 minutes "face not recognized" - really? ...
And then there are the myriad glitches and weird behaviours...
And then there are the myriad glitches and weird behaviours...
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello patrick54, thank you for reaching out. I hear what you're saying. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407363
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407363
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible, short term phone.
on May 17, 2021
Posted by: Nope2smsng
Expertise:Expert
In less than a year the phone started shutting itself off randomly, even if not overheated. The screen freezes and there are many bugs. 7 months in and my phone refused to update, demanding I take it to the "samsung" store for repairs. Nope. Nu-uh.
The quality is garbage. It's like samsung is ignorant to the fact some people save up for a phone and don't have the cash to splash on random repairs. I started thinking samsung lowered quality of their phones on purpose so you'd HAVE to buy a new one soon.
You can't even remove the battery anymore like you used to so it's not like you can fix problems like thosw yourself. Because the brand has become stingy. They lure you in with a solid camera quality & some features, whilst being very, very sneaky about how this phone model in particular is on borrowed time. I got it brand new and it angers me that not even a year in and it shuts itself off & restarts without even overheating.
Whilst mentioning overheating, I should mention the fact this phone overheats very quickly depending on what game you want to play. Some big ones it can't handle because it'll feel like you're holding a heating iron.
DO NOT BUY THIS PHONE. I recommend buying a brand that doesn't make you pay extra for their name and doesn't sabotage their phones on purpose so you'd have to give them more money.
I know I'm DEFINITELY switching. Never buying this again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello Nope2smsng, thank you for bringing this to our attention. We understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143319643
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143319643
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Mind of its own
on May 12, 2021
Posted by: Aggravated
from ID
Expertise:Expert
The phone often opens apps when in my pocket. Ive tried all the picket positions possible. The "Accidental touch Protection" does not work. It is so aggravating I would not buy the again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 13, 2021
Hello Aggravated, thank you for bringing this to our attention. We understand how frustrating this must be. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143303942
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143303942
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Camera quality is still abysmal, not worth $2000
on May 7, 2021
Posted by: Rizwan
from Auckland, New Zealand
Expertise:Expert
Samsung has spent millions of dollars in R&D, release multiple new upgrades, versions, models, and also updated Android UI- yet it has not been able to produce a good camera.
So when I have S10, think of upgrading to S12 or S20 for that matter, except the size and perhaps, a little more fancy look and new Android version, the phones offer nothing more. No matter how much it boasts, advertise and promise new features on its camera- it is no good. Don't get me wrong , I have been using Samsung products for 11 years now, and but the most important feature that it keeps advertising and bragging - Camera quality still lags good quality, and is absolutely miles-miles behind to its closest competition- iPhone. Even iPhone 5 that belongs to at least 5 years ago has better camera that S21.
If Samsung takes its users' feedbacks even remotely seriously- they should work kn its camera, get it at least on par or better to iPhone quality else myself or millions others cannot or should I say should not buy S series because it does not offee anything other than flashy new model, additiinal camera lenses and no good photos. Well, I am not certainly spending $2400 on another abysmal camera quality phone- other company phones such as Vivo, Huawei, Mi at much lower prices offer relatively better quality cameras on their phones than S series.
In conclusion, if your camera takes amazing photos of great locations with amazing lights- then its by virtue of the location, scenery or lights, not your phones.
So when I have S10, think of upgrading to S12 or S20 for that matter, except the size and perhaps, a little more fancy look and new Android version, the phones offer nothing more. No matter how much it boasts, advertise and promise new features on its camera- it is no good. Don't get me wrong , I have been using Samsung products for 11 years now, and but the most important feature that it keeps advertising and bragging - Camera quality still lags good quality, and is absolutely miles-miles behind to its closest competition- iPhone. Even iPhone 5 that belongs to at least 5 years ago has better camera that S21.
If Samsung takes its users' feedbacks even remotely seriously- they should work kn its camera, get it at least on par or better to iPhone quality else myself or millions others cannot or should I say should not buy S series because it does not offee anything other than flashy new model, additiinal camera lenses and no good photos. Well, I am not certainly spending $2400 on another abysmal camera quality phone- other company phones such as Vivo, Huawei, Mi at much lower prices offer relatively better quality cameras on their phones than S series.
In conclusion, if your camera takes amazing photos of great locations with amazing lights- then its by virtue of the location, scenery or lights, not your phones.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 7, 2021
Hello Rizwan, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US