Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
1
Nonsense
on March 16, 2022
Posted by: wiggy
from alberta
Unbelievably user unfriendly, but what bothers me far more is the fact that the phone they make takes the liberty to alter one's comments, implying that the individual said something totally different from what was actually said
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks
on February 25, 2022
Posted by: Justme
from Alabama
Expertise:Expert
This phone literally sucks it continuously hangs up on you every time you trying to talk on the phone or after you charge it for a while and then you try to call someone it won't let you call you have to power it off and power back on And it has the battery issue where it gets really hot or when the battery gets low you literally don't have Internet or signal
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Newest update
on February 3, 2022
Posted by: Becky
from KY
Expertise:Intermediate
The update to Samsung galaxy s10 sucks!! When I use Google search and type the 1st letter, it stops to look at other words I have previous searched and then I have go back in and type rest of word. Text messaging is like that too. I believe you did this once before and everyone complained and you switched it back. Please do that again
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 3, 2022
Hello Becky, thank you for reaching out. I understand how frustrating this must be. We would be more than happy to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144141983
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144141983
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on January 4, 2022
Posted by: crdy
from Virginia
Expertise:Intermediate
Bixby is a horrible joke and needs a hearing aid. Finger print function is rotten. Photos are OK but not good. I can never seem to find anything. Samsung wants me to use their password manager. NO! Phone sometimes unlocks before I've finished entering my pin. Not good! Phone got a virus on day one and can't seem to be "cleaned" even though it says it's "clean." Without a doubt, the worst "smart" phone I have ever owned. Terribly disappointing and will eat the cost and get something new. Sheer frustration.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 5, 2022
Hello crdy, thanks for reaching out. I understand how frustrating this must be for you. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144047722
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144047722
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Very frustrating
on November 7, 2021
Posted by: Aeverson89
from Ohio
My phone keeps going to a black screen and has Yello words all the way down the screen something about the SD card . Some times I can power it down and that dose the trick but a few times I had to leave it powered down for a day or 2 witch is a big no no when u have kids ...
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 8, 2021
Hello Aeverson89, thank you for bringing this to our attention. I understand how important it is for you to have a working phone. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143863695
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143863695
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
The new samsung galaxy phone are garbage
on November 2, 2021
Posted by: Jersey
from Leavenworth Kansas
Expertise:Expert
I love samsung galaxy old ones all the samsung galaxy phones up till galaxy s10 were the best I have experienced there yet the fastest in blink of a I the web have instantly have on scene what you Google so fast I have samsung galaxy A21 and it is so slow and it doesn't have much memory taken up less then quarter so 66% memory is free and it makes me want to buy a galaxy s10 today
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Got a samsung galaxy s10 plus
on August 19, 2021
Posted by: Nick
from Rocky mount, nc
Got this phone an ever since I been having a lot of problems with it when calling on wifi phone cuts in and out about 5 seconds delay for people to hear you talk , screen acts like it don't know what you finger hits lol
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
If you like camera quality, DO NOT BUY!!
on July 26, 2021
Posted by: Interspace
Expertise:Intermediate
I've had this phone for 2 years. It's a good phone overall BUT THE CAMERA QUALITY SUCKS. If you're looking for good picture quality, DO NOT BUY THIS.
My prior samsung phone camera quality was 10 times better. No matter what I do, all the tips, tricks, updates, recommendations out there, the camera quality sucks. Everything is grey toned and dull and no where near the real color. Even when I use the photo editing tool it is never representative of the real colors. It is a software issue and cannot be fixed. And selfies don't accurately represent the shape of your face.
Also, the cell reception has gone down hill as the phone has gotten older. If I sat here long enough I could probably rattle off alot more issues but my number one complaint is the camera quality. I should have returned it day 1. I wish I could provide a photo comparison of real life color and the camera color but obviously since my camera is my phone, I can't do that. LOL.
My prior samsung phone camera quality was 10 times better. No matter what I do, all the tips, tricks, updates, recommendations out there, the camera quality sucks. Everything is grey toned and dull and no where near the real color. Even when I use the photo editing tool it is never representative of the real colors. It is a software issue and cannot be fixed. And selfies don't accurately represent the shape of your face.
Also, the cell reception has gone down hill as the phone has gotten older. If I sat here long enough I could probably rattle off alot more issues but my number one complaint is the camera quality. I should have returned it day 1. I wish I could provide a photo comparison of real life color and the camera color but obviously since my camera is my phone, I can't do that. LOL.
Samsung Corp - please don't comment on ways to "fix" the camera quality because you know it's crappy.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Interspace, thank you for taking the time to leave this review. I can see that you have already gone through a good amount of troubleshooting and I would like a chance to talk to you and see what else we can do for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143551621
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143551621
^Elizabeth
Written by a customer while visiting Samsung US