Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
2
Pretty Big Dissapointment
on May 17, 2022
Posted by: Zilv
from Minneapolis, MN
Expertise:Intermediate
Pros: - Basically the same as any smart phone
Cons: - Texting anyone on Iphone messes with the messages(photos I receive are 8 bit)
- Super buggy, I am still to sure if it is a virus(which is its own issue) but it keeps having pop ups (1 was just telling me to drink water, another was just an ad).
- I leaned on a table and it broke, then I replaced it and pulled of a pop up holder off the back and it spiderwebbed.
- Battery is garbage after a couple months, and you have to use the specific charger that comes with the phone otherwise it doesn't charge (correctly if at all), so they just make you buy a new usb c, even though I own like 15 already that aren't samsung.
Cons: - Texting anyone on Iphone messes with the messages(photos I receive are 8 bit)
- Super buggy, I am still to sure if it is a virus(which is its own issue) but it keeps having pop ups (1 was just telling me to drink water, another was just an ad).
- I leaned on a table and it broke, then I replaced it and pulled of a pop up holder off the back and it spiderwebbed.
- Battery is garbage after a couple months, and you have to use the specific charger that comes with the phone otherwise it doesn't charge (correctly if at all), so they just make you buy a new usb c, even though I own like 15 already that aren't samsung.
Overall, no great perks, and a lot of disadvantages.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Zilv. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S10. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
How to keep your Galaxy phone from slowing down https://www.Samsung.com/us/support/answer/ANS00078985/
control notifications on your Galaxy phone https://www.Samsung.com/us/support/answer/ANS00062636/
sounds, vibrations, and notifications on your Galaxy phone https://www.Samsung.com/us/support/answer/ANS00089085/
Get the most out of your Galaxy's phone battery https://www.Samsung.com/us/support/answer/ANS00078987/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513099
Have a great day.
^Charles
How to keep your Galaxy phone from slowing down https://www.Samsung.com/us/support/answer/ANS00078985/
control notifications on your Galaxy phone https://www.Samsung.com/us/support/answer/ANS00062636/
sounds, vibrations, and notifications on your Galaxy phone https://www.Samsung.com/us/support/answer/ANS00089085/
Get the most out of your Galaxy's phone battery https://www.Samsung.com/us/support/answer/ANS00078987/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513099
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!!!
on April 29, 2022
Posted by: Haley
from Low Angeles
I've had this phone since 2019 and for the first 2 years I dropped it on average 20 times a day! I would blackout, most of us time asking only a second or 2. They finally discovered it was a heart condtion. I had a procedure a t that solved it. BUT, until then my poor phone took a major beating! It never missed a beat. The only problems I've had with it was due to provider. I know it will give out eventually and I won't be able to replace it (affordability) but until then it's my trusted lifelline. Thank you Samsung for a great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's Okay
on April 12, 2022
Posted by: Hate2Shop
from Honolulu
[This review was collected as part of a promotion.] I had this phone a while back and it was very nice at the time , but only thing is the battery dies SO fast
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 13, 2022
Hi There,
Thank you for reaching out to us and for loving the product despite the issue you're having. We sincerely apologize for the inconvenience this has caused you, as you're having issues with the battery life on your Galaxy S10. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144398830
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Has it all great phone!!
on April 12, 2022
Posted by: Denni
from Mn
[This review was collected as part of a promotion.] Ive had this phone from the release date. Supper phone love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much you can do with this!
on April 11, 2022
Posted by: nsaani
from Houston TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had my S10 for 4 yrs now, so this is a long term review! Overall, I have enjoyed this phone. It has gotten a little slower as the Hard drive has gotten fuller with data and photos and the battery is not holding up as well but for a phone that has practically stayed on for the 4yr and is used continuously, it has earned my respect. It can still hold its own with most of the feature phones out there today.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First samsung ever purchased
on April 11, 2022
Posted by: Deorai
from Ky
Expertise:Intermediate
[This review was collected as part of a promotion.] Good screen quality and best camera features on that generation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Suggested feature for Galaxy S10
on March 31, 2022
Posted by: Raddoc
from Orlando
Expertise:Intermediate
It would be super helpful if important emails or texts can be flagged and kept in a duplicate "action" or "priority folder. So things that will need attention int he future do not get lost or the user doesn't have to spend time searching for them in gmail etc.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever had!
on March 28, 2022
Posted by: SBPCG
from Los Angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is great. I have had for 2 years and loved it. I am about to get a Tab S8 to use both for work.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US