Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4 out of 5
3.4
(243 Reviews)
Open Ratings Snapshot
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product. 
(
123 out of 223
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
5 out of 5
5
Great phone
on December 7, 2019
Posted by: Anonymous
from Kirkland, WA
Expertise:Intermediate
[This review was collected as part of a promotion.] This is a great phone. I like the hole punch camera; it doesn't really effect the display. My only dislike is the power button is too high
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 5, 2019
Posted by: BlueSkylar
Expertise:Beginner
I've had this phone for like a week now. Before this I had the galaxy s5, so this is a major upgrade. The only complaint I have so far is that there is no longer a notification light so it's harder to tell when I have a message. It's also getting annoying having to doube tap the screen to wake it up (I leave this feature on so my phone isn't doing anything funny in my back pocket). And besides not quite learning the perfect positioning of my finger to unlock the phone, I'm happy with it. I wish, however, that the phone wasn't thrown out of the box because it wasn't sealed properly, but it works fine and there are no scratches on it so I will leave it be.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Battery
on November 18, 2019
Posted by: DMarle
from Philadelphia PA
Expertise:Expert
I have this phone for a month. I wish it wasn't unlocked because I don't have video calling or RCS.. Otherwise it is a great phone. The fingerprint needs to work better and the screen sensitivity,,,
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT TRY TO USE ON VERIZON
on November 11, 2019
Posted by: SeattleEngineer
from Seattle, WA
Expertise:Expert
Tons of missing features on Verizon. Verizon does not support a ton of features for unlocked phones. Buyer beware
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Very average for the price
on November 1, 2019
Posted by: Michal
from Prague, Czech Republic
Expertise:Expert
Extreme raw HW power, but the most frequently used features just average - battery so so, camera guessing the white balance + just 2x optical zoom. Nice device, not nice value.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S10
on October 14, 2019
Posted by: Olivia Mars
from New York
Expertise:Intermediate
I am a loyal samsung product but I am very disappointed in the S10. Some of the features we have come to love on the old phones are not here. The notification for new messages doesn't give the contact name; plus the notification for whatsap reveals the whole message.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Trusty and Handy
on October 5, 2019
Posted by: Snobbery
from Amarillo, TX
Expertise:Intermediate
I own an iPhone 7, Pixel 3, and I always go back to my S10. It's a big phone without being gargantuan and omg, look at that screen. Did I mention it's also fast, it's fast. It ticks all the boxes except a 90Hz screen and vanilla Android.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Horrible battery life
on October 3, 2019
Posted by: Kiki
from Phoenix
Expertise:Expert
Upgraded from my S8 that I had for more than 2 years. Loved it except the battery seemed to fade with age. S10 hyped a much longer battery life. Dont make me laugh. Lasts about 4 to 6 hours depending on usage. It can be 100% and check your email and lose 2% in less than 5 minutes. Even with the adaptive battery turned on. Have been looking at the Samsung Chromebook 3 because of the battery life!!! May rethink that purchase now as well. Everything else on this phone is awesome! But could have saved money my S8 was just as good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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