Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
3
Battery is bad
on January 28, 2020
Posted by: Emre
Expertise:Intermediate
I bought this almost 7 months ago, I thought it had a battery that would hold at least a day with normal use, it didn't hold it, I charge it in the morning to 100% then at the evening when I want it some more, it says 10% wow, do something with the software for the bettery please.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
good display, long battery life,fast performance
on January 27, 2020
Posted by: skdpaul
from 07020
Good android phone. charges very fast and updating my data from old android phone was super easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product--- Cannot receive text messages
on January 27, 2020
Posted by: Ayat
from Kansas
Expertise:Intermediate
My Order was delayed one week and now i found out I am unable to receive text messages from IPhone users. I tried deleting the messages, reset network, hard reset and more nothing is working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Worked great until one drop then junk
on January 18, 2020
Posted by: Ethangny
from Blossvale NY
Expertise:Expert
Small chip made new phone useless. Price to repair screen 30 percent + of new on 10 month old phone. No one local will repair do to complex design. Multiple screen protectors did not work properly with this phone. Otter box installed when new but due to screen design edge not protected. Regret making change now!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible choice
on January 3, 2020
Posted by: hilda
Not worth the money. The design is not user-friendly
Features
3
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, mostly.
on December 24, 2019
Posted by: CCDR
from Boston, MA
Expertise:Expert
Great performance; operating system updates only take a couple minutes. Camera is phenomenal, PRO mode simple and very useful. Excellent screen resolution, color, brightness.
All, are offset by engineering FAILs that should have been caught and fixed before the first release, and are a source of continuing irritation:
1) Lack of LED text message waiting indicator
2) Lack of removable microSD storage slot
3) Forcing user to swipe - after phone is already awake - before password can be entered.
1) Lack of LED text message waiting indicator
2) Lack of removable microSD storage slot
3) Forcing user to swipe - after phone is already awake - before password can be entered.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Lost a few significant features
on December 21, 2019
Posted by: MNTundra
from Mpls, MN
Expertise:Intermediate
I bought the phone 1 week ago. First the battery life is horrible. Next, there is no longer a light notification of missed calls, texts, etc. You have to actually turn on the phone to see if you missed anything.
I used Samsung's Smart switch to upload the info from my s8 to the s10. I had notes on the Samsung notes app, those did not transfer. Plus I had information entered in the "notes" section in contacts. Those notes didn't transfer either, but at least the addresses did.
The texts don't look like they transfer but when you text someone the last text that was sent to that person "displays" .
I used Samsung's Smart switch to upload the info from my s8 to the s10. I had notes on the Samsung notes app, those did not transfer. Plus I had information entered in the "notes" section in contacts. Those notes didn't transfer either, but at least the addresses did.
The texts don't look like they transfer but when you text someone the last text that was sent to that person "displays" .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
horrible horrible
on December 18, 2019
Posted by: foghornbarb
from key west fl
Expertise:Intermediate
worse thing want to throwit in the ocean toooooo many steps. Took 4 and 1/2 hours to set up. have you heard of keep it simple
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US