Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
2
Worst phone ever
on April 25, 2020
Posted by: Lopall
This is the worst phone I've ever had. For some reason it thinks while I'm talking on it that it can start dialing random numbers. I'm a professional using my phone for important calls. To have my face constantly dialing other numbers is unacceptable. With the coronovirus I telework now and rely on my cell phone for meetings. I now use headphones with a mic because my speaker never goes thru. And maybe this doesn't sound professional but I love music. I want a certain song I downloaded as a ringtone. It's taking me 30 minutes through forums and I still can't find a way. The + sign under ringtones just brings me back to ringtones. Worst phone EVER. EVER! I pay this much for what? A phone I feel like during any given important call is going to accidentally cheek call 911 or hang up or video call or the speaker won't work. Not to mention I can't even put the phone in my pocket and listen to music without it inadvertantly skipping or whatever. Ive had the stupid thing call my bank on its own in my pocket. Oh and by the way, just this text here, I've had to go back and correct every other word. It's not reading texting or the edge makes it so my hands hit ok done. Unacceptablee for the cost!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Slowest phone ever owned
on April 12, 2020
Posted by: Anonymous
from texas
Expertise:Expert
I have been through 3 in a year traveled the entire cross country can't get mobile data anywhere virtual 0 mobile internet anywhere you travel my s9 was flawless and extremely fast stay away from the s10 the designes the phone to slow when it hot.....the phone stays hot 24/7 and they have been known to slow phone so you will buy a new one
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Fix separate sound feature
on April 3, 2020
Posted by: Puff sparks
from Dc
Expertise:Expert
Hey I'm a big galaxy fan and I love all the little hacks that come with the galaxy phones but this particular feature worked better on the galaxy 9.
While yes you can change the output of a particular app to different blutooth device(car speaker) but on the S10 there is no option for you to listen to the rest of the device's sound on a different blutooth device (earbuds) which totally defeats the purpose of the separate sound function please fix.
While yes you can change the output of a particular app to different blutooth device(car speaker) but on the S10 there is no option for you to listen to the rest of the device's sound on a different blutooth device (earbuds) which totally defeats the purpose of the separate sound function please fix.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Poor deleting emails
on April 2, 2020
Posted by: Cati
from Milw., wi
Expertise:Intermediate
This phone wouldnt be that bad, except for 2 things. One is when you delete your emails, it says sorry something went wrong and have to do it later. It depends where you are. Different places and lets you delete them. This is very irritating. And when i touch the front of the scree, the right slider screen comes half way across screen from right to left middle. That is also irritating. I love samsung phones, but the S 10 is not a good phone. I wish my S 7 phone didnt go black, i really loved that phone. And i DO NOT like the glass that curves at the edge. I wish that would go away in future phones.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Huge disappointment
on March 16, 2020
Posted by: Marlene
from PA
Dropped calls, texts not going through, callers cannot hear me...
Do not buy this phone!
Oh it takes great photos...
Do not buy this phone!
Oh it takes great photos...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
BIXBY is an obnoxious trainwreck
on February 12, 2020
Posted by: annoyedwithbixby
from Minneapolis, MN
Expertise:Intermediate
While Samsung has made Bixby a bit less imposing, for those of us who see zero value in this feature, it remains a deal-breaking drawback to this device. Whoever conceptualized/approved this feature failed to appreciate that some folks choose Android devices to exposure to forced features such as Siri/Bixby. Bixby is a cheap knock-off of Siri/Alexa/etc. and is impossible to escape. At best, you can limit your exposure to Bixby to only when you inadvertently press the Bixby key two times.
In my opinion, this still isn't enough separation between myself and an unwelcome, unwanted, and generally useless feature.
For the first time since the S3, I think it's time to explore other options.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Bring back "lock" feature on SoftKey Edge!
on February 11, 2020
Posted by: S10 owner
from Seattle
Expertise:Intermediate
Please add back the lock button to the softkey edge panel. I use that feature dozens of time during day. It was simple, quick, easy way to lock screen. It appeared to disappear today (2/11/20) from the standard softkey edge tool. When you look at the tool (in store) it show the lock button, when you install it - the lock button does not appear. Please bring it back!!
Features
1
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid
on February 11, 2020
Posted by: AWilS10
from Dallas, TX
Expertise:Intermediate
I absolutely hate this phone. The fingerprint reader only works about 1 out of 4 times. The light sensor doesn't work properly so when you're on a call, the screen sometimes stays on and your face can dial numbers, mute the call, etc. There is no LED to indicate unread messages. I like Galaxy products, but the S10 is garbage.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US