Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
3
Some weird features
on July 10, 2020
Posted by: Brandy
from Las Vegas, NV
the phone overall is good but the screenshot feature is a nightmare. i easily take 20 pictures of my screen m accident every day. why would you make that option not something you can change or shut off? secondly the other day i am using my phone and all the sudden it stops functioning and i just get blue boxes and have to tap things 3 times each to get them to stick which made opening my phone impossible. i have no clue how i did this and had to research what the heck was happening to finally find a fix but only after master resetting so i had the joy of resetting up my phone apps again.. great times. if you are going to create features like this do not make them so easy to trigger because it makes the phone less enjoyable to use.
I would recommend this to a friend!
Value
5
Design
3
Performance
5
Features
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello Brandy, we apologize for any inconveniences this experience may have caused. If the issue occurs again or you have any other concerns, we would love the opportunity to assist you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142897726
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142897726
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Phone good, but apps are poor
on July 6, 2020
Posted by: Victor
from Eugene, OR
Expertise:Intermediate
What's the point of making a good phone if you provide terrible apps that dont use the phone's features and dont work well. At the fundamental level a cell phone is a phone, messaging device and camera. So provide some apps that cover these essential functions! Camera app is very basic and is glitchy. Sometimes it wont take a photo. message app is uglly and cant be customized to look better or display full texts. Phone app leaves you wondering if you've hung up on a phone call or are still connected. Keyboard is basic and doesnt seem to learn new words and names that you use frequently. This is so stupid and unnecessary. Come on Samsung what happened? My 7 year old S4 worked better than my new S10.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello Victor, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone I've used
on July 5, 2020
Posted by: Customer
this phone was the greatest phone i have used, it was light and easy to use, google assistant worked great and the phone had about 5 hours of battery life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Had better.
on July 1, 2020
Posted by: ShanMC3
from Bay City, MI
No being able to set defaults for apps, Having to choose from only the standard notification sounds(that are awfully annoying) in messages for different contacts is a pain! Can't even use notification sounds I downloaded for this purpose. Never had an issue with cheaper Samsung phones. Thing Ill get an LG next time.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello ShanMC3, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is terrible do not buy
on June 26, 2020
Posted by: Anonymous
from newark, california
its a terrible phone, I've had mine for 6 months but all I've experienced is stress and stress all over again. The phone cannot receive wifi well, even when the wifi speed is over 150mb/s I've tried to use it for streaming, on other devices they handle it very well. Other than wifi there are bugs that happens on the lower half of the screen it starts flashing lights as if the screen was cracked but moments later it stops. This non wifi recieving piece of trash is a waste of space in my pocket.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 11, 2021
Hello samsungsuks, we apologize for any inconveniences this experience may have caused. We would definitely like to assist you with these issues. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142954959
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142954959
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on June 6, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] this phone is by far the best phone i've ever owned. it's fast, very responsive, and the amount of technology in it is incredible. i love the wireless charging capabilities where i can charge my samsung buds on my phone and best of all, charge my phone in my car. very very convenient. not to mention the super cool modern looking design that is a huge eye catcher.
thank you for such an amazing device! i would honestly rate this product a 6/5 if i can. keep it up samsung.
thank you for such an amazing device! i would honestly rate this product a 6/5 if i can. keep it up samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on June 2, 2020
Posted by: Courtney9021
from NH
Expertise:Intermediate
Good phone.. sometimes laggy but it will also eventually crack if dropped too many times. Paid 99 to get phone replaced with Samsung under the warranty.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy s10, several steps backwards
on May 24, 2020
Posted by: Daren
from Manchester UK
Expertise:Intermediate
I have had several models of the Galaxy S range and i recently updated to the S10 from an S8, what a big mistake,,,,! This is a phone with soooo many missing features, its like stepping back in time. I have to control an alarm using DTMF,, no DTMF on the phone or availability to download,,, no notification of missed calls or texts ect and the battery life is shocking!!!! My advice, dont waste your money,, there are other brands that offer all the required features for less money,,, its only a Brand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US