Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
5
Durable!
on July 23, 2020
Posted by: Staci
from Wisconsin
Expertise:Intermediate
I loved my Samsung 10 before this episode happened... NOW I WANT TO ENDORSE IT! I drove off with my phone on top of my car. I watched it fly off my car in the middle of a 4 lane road. I quick parked and started running to go get it, just in time to see a car drive over my phone!!! It is still fully functional, camera working, a few nicks and scratches... BUT IT WORKS!!! I'm in awe at the durability of this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still holds up even if the S20 has released
on July 20, 2020
Posted by: Shelbo99
still holds up even if the s20 has released if you have this device it is no slouch in performance camera is bar none front and rear, gaming on the large samoled display is gorgeous.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
2
T-minus 3 months to trouble time.
on July 14, 2020
Posted by: blueundertones
from 48220
i didn't need to go as far as getting a s20 but now i wish i had. in the 3ish months i have had this phone, it is now malfunctioning.
the most notable and critical is my phone suddenly switches to speaker when i have not opened speaker, have not accidently touched it with my ear, the speaker icon is not lit up. i could be in the middle of a private conversation and it just switches to speaker. the case is very plain, not too tight and made of flexible rubber so i do not think it is a screen touch sensitivity. i don't really know related to anything but the touch screen..
i often do restarts because my phone gets bogged down quickly and easily.
lastly, my phone tends to like to cut on and off the wifi even though i literally work right by the wireless router.
No, I would not recommend this to a friend.
Value
3
Design
4
Performance
2
Features
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello blueundertones, thank you for bringing this to our attention! We would definitely like to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142896617
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142896617
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 14, 2020
Posted by: Anonymous
i was upgrading from the samsung galaxy s6. the technology is great on this phone. the photographs that i take are so clear. i have always found that samsung makes great quality products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
excellent product
on July 13, 2020
Posted by: Vikram
from Lakewood Ranch FL
s10 is undoubtedly excellent product. i love functionality and appearance.
would never go to apple again.
would never go to apple again.
I would recommend this to a friend!
Value
5
Design
5
Performance
5
Features
5
Written by a customer while visiting Samsung US
Customer Rating
1
NOTHING SPECIAL
on July 13, 2020
Posted by: Beboop
from Kansas city
the phone is supposed to have 128 g storage and 8 gigs of processing but i have about a 8 or 10 hour battery and it is weakening by the day. it's only 8 months old. the cameras turn themselves on or around whenever they want and snap pictures when i'm doing other stuff. you cant find your settings for your apps in the apps themselves it's so mazey how to find what you need in this thing. the touch screen is way too sensitive you have to constantly fix your spelling errors. the default settings are to mute your calls and texts and not even give you a number of ones you missed. this phone is unbelievably basic.
No, I would not recommend this to a friend.
Value
1
Design
1
Performance
1
Features
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello Beboop, thanks for bringing this to our attention! We would love the opportunity to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142897408
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142897408
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
good but could be better
on July 13, 2020
Posted by: Truckerjy06
from Rossville, ga
battery life continues to be this size phones downfall. it won't make it an entire work day with only average use.
No, I would not recommend this to a friend.
Value
3
Design
4
Performance
2
Features
4
Written by a customer while visiting Samsung US
Customer Rating
1
pass poor quality
on July 11, 2020
Posted by: Larry S
from Willow Springs Mo.
Expertise:Intermediate
would now recommend my s 10 to my worst enemy. Waste of air space.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 28, 2021
Hello Larry S, thank you for the feedback. Your opinion matters to us! ^Elizabeth
Written by a customer while visiting Samsung US