Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
5
Over all its a great phone
on September 27, 2020
Posted by: Sissy
from Flemingsburg kentucky
Expertise:Expert
I just wanted to k why when it updates the delivered and read features disappear until about a week before it updates then its gone again. That's my only problem with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the phone, but not so much the screen
on September 18, 2020
Posted by: Juby
from Pa
I like the phone, but I'm not a fan of the curved edges on the screen. I have trouble using it one handed as my hand touches the curve as I try to touch something, preventing me to touch what I want. And putting on screen protectors are difficult due to the protectors not fully griping the sides/curves of the screen.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on September 4, 2020
Posted by: JJTute
from Maine
Expertise:Expert
The S10 plus is an absolutely terrible phone. The dictation is the worst. Yet makes all kinds of mistakes and is very difficult to correct. I would never purchase this phone again. Additionally, the screen flickers.
I rode a much more explanatory review but in the middle the dictation quit and I couldn't get back to what was already written. So don't buy this phone unless you're a very patient and simple user. That is it may be a good phone but even there I've had problems over the week I Owned it. I'm just not gonna do any more review even though I could. Just terrible
I rode a much more explanatory review but in the middle the dictation quit and I couldn't get back to what was already written. So don't buy this phone unless you're a very patient and simple user. That is it may be a good phone but even there I've had problems over the week I Owned it. I'm just not gonna do any more review even though I could. Just terrible
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 5, 2021
Hello JJTute, we apologize for any inconveniences this experience may have caused. We understand how frustrating this must be. We would love the opportunity to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142810880
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142810880
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Upd to directly set img frm gallery 2 whats app dp
on September 1, 2020
Posted by: desmond
from india
Hi it would be great if you could come up with an update to directly set images from the gallery as a whats app profile photo
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on August 28, 2020
Posted by: Ollie
from PA
This is the worst Samsung phone I ever had compared to the Edge, Plus and Note models. It failed a week after I bought it. Screen does not work most of the time. Volume is poor. Phone just does not generally work that well overall.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 15, 2021
Hello Ollie, we regret to hear of your experience with this phone! We would definitely like to assist you with these issues. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142850495
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142850495
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Get this cursed Bixby button off my phone
on August 21, 2020
Posted by: Charmingcharmander
from Vancouver, BC
Expertise:Intermediate
I was so excited about this phone until I discovered this Bixby button right where you want your volume down button to be. As far as I can tell you can't turn it off, so you just have to deal with accidentally triggering this useless service all day. This feature may be the end of my lifelong love affair with Samsung. Heartbreaking!
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 18, 2021
Hello Charmingcharmander, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Water in USB port
on August 15, 2020
Posted by: RobSy
from ireland
Expertise:Intermediate
was so excited to be getting the latest Samsung had to offer as I have been getting Samsung since the first galaxy came out. So unbelievable that I am terribly disappointed with the S10. It has never been dropped in water or had anything spilt on it so if water did get near it , it could have only been a splash of droplets if even that. My phone has been refusing to charge the last 3 days saying that there is water in the USB port. I have put it in a box with silica gel, tried using a hairdryer on it etc etc etc to no avail. However it is not just my one my brother has an S10 also and also has exact same problem. Absoluye joke. Steer clear DO NOT BUY THIS PHONE
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 18, 2021
Hello RobSy we apologize for any inconveniences this experience may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01001449/) to an article that will help you troubleshoot the issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Start out Great
on July 24, 2020
Posted by: JJNTX
from TX
Expertise:Expert
I was excited to upgrade from the revered S7, but after a year it's been a gradual slide to disappointment. It now burns through battery in 1/2 a day. It has some serious bugs causing performance issues. Patches don't seem to fix anything. On the plus side it's rugged. I take great care of it, and run device care regularly. This may be my last Samsung after 15 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 27, 2021
Hello JJNTX, we regret to hear of your experience with this phone. We would definitely like to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142893820
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142893820
^Elizabeth
Written by a customer while visiting Samsung US