Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
3
Meh
on December 10, 2020
Posted by: Dobettersamsung
from Denver
Expertise:Intermediate
This is a great phone everything is great except.. Samsung voice typing is absolutely awful completely got rid of the convenience of voice typing. As well, KNOCK IT OFF WITH THE CURVED SCREENS THERE IS NO FEIGGIN GOOD ENOUGH REASON
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 11, 2020
Hello Dobettersamsung, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth cost
on November 29, 2020
Posted by: Vikram
from Shimla
Expertise:Intermediate
Bought about 1 and half year back, facing problems like hanging and touch problems..
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, November 30, 2020
Hello Vikram, we apologize for any inconveniences this may have caused. We would love the opportunity to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely Disappointed
on November 24, 2020
Posted by: tlhIngan
from Calgary
Expertise:Expert
[This review was collected as part of a promotion.] I had a Samsung Galaxy S4 for 5 years and didn't feel like upgrading. That phone served me well, but it was showing signs of age. The camera would randomly stop working and the battery would randomly shutdown. I saw a great deal on a Samsung Galaxy S10 and I thought this would be a great upgrade. I've had the S10 for a whole month already, and it's horrible. There is no notification light. Instead, the edge of the screen is supposed to light up. I thought this was going to be a huge notification light, which would be cool. Except not all notifications light up the edge of the screen, and the notification is not persistent like a notification light would be. If you're not staring directly at your phone when the notification comes in, you have no idea that you have a notification. This is the exact opposite of what the word notification means.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 1, 2020
Hello tlhIngan, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
My last Samsung Phone
on November 11, 2020
Posted by: Mike
from Florida
Expertise:Intermediate
I have been a loyal samsung customer for quite a while. Every time I supposedly "upgrade" my phone it's a reminder of the cliff dive that the hardware quality has taken. I currently have the s10+ and I've had nothing it headaches with it. Your camera glass will break with the slightest tap. I am unable to connect to a computer with a usb cord anymore, including having to switch to a wireless charger due to issues with the micro usb. On top of those two short things, there seems to be an ever increasing list of annoyances with this phone. This will probably be the last samsung phone I buy, amd I recommend you think twice before getting a new samsung phone.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 10, 2020
Hello Mike, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Merging Contacts
on October 30, 2020
Posted by: USNpig
from San Antonio, Texas
Expertise:Intermediate
The Samsung Galaxy S10 Note will not merge contacts after selecting them. They continually bring up the same contacts to merge.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Fragile screen surface
on October 21, 2020
Posted by: Mimi
from Oklahoma
Expertise:Intermediate
After a few weeks the screen is ridiculously scratched up. My previous models never looked like this even after years of use. Not happy!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 11, 2020
Hello Mimi, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
New phone will not work
on October 13, 2020
Posted by: GWP2
from Florida
Expertise:Intermediate
New S10+ phone constantly requires reboot to make calls and texts. My old S7 never did this.
Very unhappy with an expensive downgrade.
Piece of crap.
Very unhappy with an expensive downgrade.
Piece of crap.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 11, 2020
Hello GWP2, we regret to hear of your experience with this phone! We apologize for any inconveniences this may have caused. We would love the opportunity to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Latest update destroying battery life 01/10/20
on October 5, 2020
Posted by: Caldas
from Boston
Expertise:Intermediate
Since this latest update my battery is dying in <8 hours, before it lasted over 14 and it isn't charging as fast.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 11, 2020
Hello Caldas, thank you for bringing this to our attention! We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US