Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Average customer rating
3.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
88
4 Stars
45
3 Stars
28
2 Stars
29
1 Star
53
55%of customers recommend this product.
(
123 out of
223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) - Prism Blue
Customer Rating
4
Phone falling apart
on April 19, 2021
Posted by: Tuchtbylov
from New Jersey
Expertise:Intermediate
I gave it 4 stars would of gotten 5 but just recently noticed my protective cover wasn't sitting properly on the phone. Took the cover off to see why and the back of the phone is unglueing. I owned this phone for over 1 year and had no issues with it until now. Spent a lot of money on this phone and this shouldn't be happening. Never had this happen with less expensive phones so why an expensive one. Star rating will go up or down depending on how Samsung fixes this issue with how this phone was made by them. It is diffently Manufacturing issue.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 31, 2021
Posted by: Clydeman
from West Islip
Expertise:Intermediate
I am a Truck Driver. I depend on Bluetooth headsets.
And, I have the Bluetooth through the radio in my Jeep.
Half the time, this phone will either not repeat what I said, or it won't send the reply.
Looking at the IPHONE now, EXTREMELY unhappy with this phone.
I am actually putting my SIM card back into my S-7.
I.have not had this phone one year, already tired of it.
And, I have the Bluetooth through the radio in my Jeep.
Half the time, this phone will either not repeat what I said, or it won't send the reply.
Looking at the IPHONE now, EXTREMELY unhappy with this phone.
I am actually putting my SIM card back into my S-7.
I.have not had this phone one year, already tired of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 13, 2021
Hello Clydeman, thank you for reaching out. We understand how frustrating this must be. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143306357
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143306357
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Network Error
on March 16, 2021
Posted by: April
from California
Expertise:Intermediate
I got this phone almost a year ago and have had issues with the network in downloading my group messages. I've done network reset several times but the problem keeps happening.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 16, 2021
Hello April, we regret to hear of your experience with this phone. We would be more than happy to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143081810
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143081810
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on March 1, 2021
Posted by: Adrian
from LONDON, UK
Expertise:Expert
Bought the phone half a year ago. Overheated from the start, the apps worked slow, the quality of video and pictures was simply disappointing. And it hasn't even been a year and it's already broken. I have had S6 edge+ before for over 4 years and generally been a fan of samsung. But now, I really start to reconsider Samsung products as of late. Even the fingerprint reader was taking 20 times on multiple occasions to unlock the phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 1, 2021
Hello Adrian, thank you for bringing this to our attention. We apologize for any inconveniences this experience may have caused. We would love the opportunity to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143023754
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143023754
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely the worse Samsung ever
on February 10, 2021
Posted by: MSpain
from UK
Expertise:Intermediate
Its the worst Samsung in their history by far i went back to my Samsung s7 from s10 absolute piece of nonce
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 11, 2021
Hello MSpain, we are sorry to hear that you are not loving this product. We would love the chance to see if we can help better your Samsung experience. For more assistance, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142954834
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142954834
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Wish I wouldn't have bought it
on February 2, 2021
Posted by: Frustrated2021
from Orlando, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] The only plus to this phone is the camera. The 3 most frustrating things are the sounds/notifications not working properly. The voice-mail does not show you who called, you have to call the voice-mail number to find out who called. The #1 is having to toggle between 2 different screens of apps between my personal and work. You can not combine Google accounts, they are now separated. On my old phone I could easily jump between accounts as needed, now I have to go to a separate menu, open up a separate app to view my different accounts, if you try to access one without using this mult-step feature it will repeatedly prompt you to delete your account. This feature also does not make it easy to combine your calendars. Frustrated.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Frustrated2021, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE
on January 31, 2021
Posted by: CCski
from Moorestown NJ
Expertise:Intermediate
I have always been a Samsung fan and use to love the Galaxy until I got the S10. It loses service constantly I use it mostly for work and can't get through a single call without dropping at least 3x. I thought it was my service but everyone else's phone works fine. I HATE this phone SO much. I will be getting a new phone definitely NOT a Samsung EVER again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 1, 2021
Hello CCski, we regret to hear of your experience with this phone. We understand how frustrating this must be. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01001240/) to an article that will help you troubleshoot the dropped calls. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Last update installed now phone won't work in any
on January 29, 2021
Posted by: Bosco1958
from Michigan
Expertise:Intermediate
Car can't even tell there is a phone plugged into it. It worked fine before your buggy update. Apps closing too.
No, I would not recommend this to a friend.
Performance
1
Design
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 1, 2021
Hello Bosco1958, thank you for bringing this to our attention! We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142912599
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142912599
^Elizabeth
Written by a customer while visiting Samsung US