Customer reviews from Pura Scents
Pura - Capri Volcano Smart Vial Dual Refill - Blue
Average customer rating
4.8
(24,489 Reviews)
Rating breakdown 24,489 reviews
5 Stars
21,704
4 Stars
1,416
3 Stars
777
2 Stars
284
1 Star
308
Customer Reviews for Pura - Capri Volcano Smart Vial Dual Refill - Blue
Customer Rating
2
Love the fragrance but connecting the wifi and diffuser is a painful, tedious and, at times frequent undertaking.
on March 5, 2023
Posted by: Kelly
While I really like the fragrance as a whole, the actual diffuser and app itself are a pain.
If your Wi-Fi/internet goes out for more than a minute, you'll need to reset each Pura device to reconnect to the internet (which is time consuming and very tedious). Further, if you have more than 5G, you'll have to reconfigure your Wi-Fi settings for at least 1 channel dedicated to the Pura devices you have at 2.5G. AND, if you dare to upgrade your modem/router, you'll experience the same thing: resetting, readding to ADD the new wifi/router name-- which essentially isn't working for me at all (after 2 days of trying to get them connected and in spite of "adding", "removing/forgetting" etc. It should NOT be this difficult to connect to Wi-Fi and one that I have expressly dedicated, at 2.5G, for 3 Pura diffusers (as I write this, I've been waiting to 'connect' for >15 minutes).
I'll also add that you will literally have no idea when the fragrance 'vials' are empty other than "guessing" via the "Run Time" and the "low fragrance" notification on the phone app (which doesn't tell you anything other than it's low-- not: is it empty or is there 15% left/"x" days or hours until vial is empty). You will not know if you're just "nose blind" to the fragrance or if it's empty.
I'm to the point contemplating whether or not to continue with the subscriptions (which are expensive) and just trash the diffuser (which was also expensive) because this is NOT the user experience I was looking for. At least with other 'plugins' I don't have to connect to the wifi and I can visually SEE the remaining scent (and when to replace it).
Come on Pura-- you can do better than this (get the WiFi options fixed, fix the app (connections take a ridiculously LONG time to do; consider adding notifications that pop up on banners via our phones to advise of low levels or disconnected from internet).
Come on Pura-- you can do better than this (get the WiFi options fixed, fix the app (connections take a ridiculously LONG time to do; consider adding notifications that pop up on banners via our phones to advise of low levels or disconnected from internet).
Written by a customer while visiting Pura Scents
Customer Rating
5
Love the scent. It is
on March 5, 2023
Posted by: Joann O.
Love the scent. It is not sweet, but clean and fresh. With just the right amount of scent. Not overpowering.
Written by a customer while visiting Pura Scents
Customer Rating
5
Cannot go wrong with this
on March 5, 2023
Posted by: Meagan N.
Cannot go wrong with this signature scent. Get so many compliments when people come in to our home. This one is a go to year round!
Written by a customer while visiting Pura Scents
Customer Rating
5
Volcano is the perfect amount
on March 5, 2023
Posted by: Heather F.
Volcano is the perfect amount of citrus, not too strong but so good. Husband approved!!
Written by a customer while visiting Pura Scents
Customer Rating
5
A must try
on March 5, 2023
Posted by: Monica C.
Was worried this scent would be too sweet but wow this one is my favorite. Not overpowering but strong enough to fill a large room. Just so pleasant to walk into.
Written by a customer while visiting Pura Scents
Customer Rating
5
Always get compliments when this
on March 5, 2023
Posted by: Amy D.
Always get compliments when this fragrance is running. Not too perfumy or overwhelming but provides a nice background scent for my living area
Written by a customer while visiting Pura Scents
Customer Rating
5
OBSESSED!
on March 5, 2023
Posted by: Emmy L.
This scent is perfect for any home! It is so calming and relaxing. I would highly recommend getting this scent for your Pura.
Written by a customer while visiting Pura Scents
Customer Rating
5
10/10!
on March 5, 2023
Posted by: Danielle S.
This is the best smell! Smells just like the candle, I love it!
Written by a customer while visiting Pura Scents