Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Average customer rating
4.8
(4,347 Reviews)
Rating breakdown 4,347 reviews
5 Stars
3,815
4 Stars
448
3 Stars
50
2 Stars
17
1 Star
17
98%of customers recommend this product.
(
3,911 out of
4,009)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Customer Rating
5
on February 22, 2026
Posted by: Meme44
from Lufkin,Texas
Very happy with this purchase and very happy with the features
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Very happy. But had a glitch.
on February 22, 2026
Posted by: VMF H
from Middle Tennessee
Handles our 3 ton Trane 4YCY4030A HVAC unit with ease. 13,000 startup watts, 4,000 run watts - but we've installed a Micro-Air EasyStart Flex 398 Soft Starter so the startup only draws about 5,000 watts. Get an electrician to help you figure out the bonded/floating issue with the neutral. In our case, we installed a transfer switch dedicated to just the AC unit and will run 120v extension cords for any small items. If the 220v line is connected to the transfer switch, the green ground line is connected (regardless of switch position) all the way back to main panel where the neutral and ground are bonded, so we removed the neutral bonding cable on the generator like the manual shows (floating neutral). In this configuration though, if we ever use the generator without hooking up the 220v, we need to install a neutral/ground bonding plug in one of the 120v outlets (Amazon) Or - reinstall the neutral bond cable. All that is good and I wish I could give a 5 star review, but the glitch we had was that the remote start fob wouldn't pair. In the end it was low voltage from the supplied battery (2.8v doesn't cut it). However, that was found after 30 minutes on the phone with Westinghouse because of they have completely botched the technical write up in the user manual. There is a pairing button that isn't shown on any diagram or image of the unit, and the instructions say that its on the side of the control panel. Well. It's actually on the side of the control panel box. Not the same thing. Looking in from the generator end of the unit, there's a plastic box that houses all the wiring and outlets for the control panel, and it's on this, four to six inches into the unit where you'll find the pairing button. To make matters worse, the supplied manual is not the same as the current one online, and neither of those had the correct pairing instructions - I had to find those using Grok AI. You'd think this wouldn't be that hard for a company like Westinghouse to figure out and correct - they must have had a thousand people call in over this. I wasted an hour or more on this little problem and it's not appreciated. Fix your documents! It also wouldn't kill them to explain the bonded/floating neutral issue more thoroughly and to mention the option of a bonding plug. Unit is well made, well designed, and ours at least was manufactured in Vietnam.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Better than the old one
on February 23, 2026
Posted by: DLM1
from Florida
This generator replaces one that only had 12 hours run time on it. The electric start, dual fuel and capacity are what attracted me to this Westinghouse unit. After I received it, I was surprised to find that it has a smaller footprint and it is much easier to handle than my previous generator, which had half the capability.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on February 23, 2026
Posted by: Mike243
Very Happy with this Product. Works as advertised.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to use
on February 23, 2026
Posted by: Jeff 01
from Galloway, Ohio
Well built. Started right up. Easy to use. I would highly recommend this generator to others!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
It's pretty
on February 23, 2026
Posted by: Sea horse
from Sout west VA
I just bought it, and as soon as I started it the power came back on haha. So, that's the reason for four stars. I've got a couple of things plugged in just to break it in. It was super easy to assemble and run. I've also have a couple of buddies that have these generators and love them. So far I'm happy, it's better than my crappy ryobi that uses more starter fluid than gas to start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Solid piece of equipment.
on February 23, 2026
Posted by: Dps181
from Evansville,IN
Generator shipped to my house. I unboxed it, did the small amount of assembly and had it running on propane in less than an hour. Overall I’m very happy with it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on February 23, 2026
Posted by: Kase
from Ramer , Tn
Love the tri fuel. Runs great , no problem cranking
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com