Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Average customer rating
4.8
(4,435 Reviews)
Rating breakdown 4,435 reviews
5 Stars
3,886
4 Stars
463
3 Stars
52
2 Stars
17
1 Star
17
98%of customers recommend this product.
(
3,975 out of
4,073)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Customer Rating
5
Better than the old one
on February 23, 2026
Posted by: DLM1
from Florida
This generator replaces one that only had 12 hours run time on it. The electric start, dual fuel and capacity are what attracted me to this Westinghouse unit. After I received it, I was surprised to find that it has a smaller footprint and it is much easier to handle than my previous generator, which had half the capability.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on February 23, 2026
Posted by: Mike243
Very Happy with this Product. Works as advertised.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Very happy. But had a glitch.
on February 22, 2026
Posted by: VMF H
from Middle Tennessee
Handles our 3 ton Trane 4YCY4030A HVAC unit with ease. 13,000 startup watts, 4,000 run watts - but we've installed a Micro-Air EasyStart Flex 398 Soft Starter so the startup only draws about 5,000 watts. Get an electrician to help you figure out the bonded/floating issue with the neutral. In our case, we installed a transfer switch dedicated to just the AC unit and will run 120v extension cords for any small items. If the 220v line is connected to the transfer switch, the green ground line is connected (regardless of switch position) all the way back to main panel where the neutral and ground are bonded, so we removed the neutral bonding cable on the generator like the manual shows (floating neutral). In this configuration though, if we ever use the generator without hooking up the 220v, we need to install a neutral/ground bonding plug in one of the 120v outlets (Amazon) Or - reinstall the neutral bond cable. All that is good and I wish I could give a 5 star review, but the glitch we had was that the remote start fob wouldn't pair. In the end it was low voltage from the supplied battery (2.8v doesn't cut it). However, that was found after 30 minutes on the phone with Westinghouse because of they have completely botched the technical write up in the user manual. There is a pairing button that isn't shown on any diagram or image of the unit, and the instructions say that its on the side of the control panel. Well. It's actually on the side of the control panel box. Not the same thing. Looking in from the generator end of the unit, there's a plastic box that houses all the wiring and outlets for the control panel, and it's on this, four to six inches into the unit where you'll find the pairing button. To make matters worse, the supplied manual is not the same as the current one online, and neither of those had the correct pairing instructions - I had to find those using Grok AI. You'd think this wouldn't be that hard for a company like Westinghouse to figure out and correct - they must have had a thousand people call in over this. I wasted an hour or more on this little problem and it's not appreciated. Fix your documents! It also wouldn't kill them to explain the bonded/floating neutral issue more thoroughly and to mention the option of a bonding plug. Unit is well made, well designed, and ours at least was manufactured in Vietnam.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on February 22, 2026
Posted by: Meme44
from Lufkin,Texas
Very happy with this purchase and very happy with the features
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
good so far
on February 22, 2026
Posted by: UncleBudsSportingGoods
Setup was easy. Ran good first time for 20 minutes.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great Features. Controls are very well defined.
on February 22, 2026
Posted by: DBEfaw
from Fairmont West Virginia
Runs very well. Pleased. Not thrilled with decimal leval.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
What great assurance for this year's bad weather
on February 22, 2026
Posted by: Dblski
This year's winter weather in NJ has been awful. Our old generator died and we were in need of a replacement. We are thrilled that we went with the Westinghouse unit, as it is large enough to power up everything we need. It runs much more efficient and quieter than our old unit. Glad we made the purchase!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on February 22, 2026
Posted by: NDWKRW
from NC
Happy with my purchase so far, runs flawlessly , would highly recommend
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com