Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Average customer rating
4.8
(4,441 Reviews)
Rating breakdown 4,441 reviews
5 Stars
3,892
4 Stars
463
3 Stars
52
2 Stars
17
1 Star
17
98%of customers recommend this product.
(
3,980 out of
4,078)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Customer Rating
5
Powerful model allowing all 3 fuel sources
on January 2, 2025
Posted by: SChashurricanestoo
from Belton, SC
Like many people that experienced recent hurricanes, I decided I needed to have adequate optional power sources. I had smaller gas generators, but had to keep moving the unit to power some portion of the critical need items. I decided I needed a larger unit to meet all, or most of, the needs with one unit. This unit also allows for gas, propane and natural gas fuels which is helpful as sustained power outages sometimes make it difficult to get gasoline. I test ran the unit for a short period and was pleased with the operation.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great product for the price
on January 2, 2025
Posted by: Huff0707
from Texas
I bought the generator a couple weeks ago. Great product so far
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features
on January 2, 2025
Posted by: Jas527
from Oklahoma
Have not had a chance to use but look forward to using. Has so many features.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easiest starting generator
on January 1, 2025
Posted by: Dawg Fan
from Auburn Washington
Push of a button start, easy to operate, lots of power, quiet operating sound
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice generator and Work as expected
on January 1, 2025
Posted by: ttbj
from Houston
I got it 1 month ago as a backup power source in case there is a power outage. Following instructions, it is easy to setup (just installation of wheels and feet) in ~15 min. Hooking up and connecting to our house gas line is also easy with correct adapter. Starting the machine with a simple pushing button, it works as expected. I just tried twice (each 30 min) when linking to my house electric panel with a kit, it can power my house (lights, microwave, refrigerator, etc). Happy with it. Waiting for the next power outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Generator
on January 1, 2025
Posted by: ahayley
from Atlanta,GA
We were gifted this generator as a holiday gift. So easy to assemble, move, and start! I know this will come in handy for many years.
Written by a customer while visiting westinghouse.com
Customer Rating
2
Finnicky. Very finnicky.
on January 1, 2025
Posted by: DanaCraft
from West Virginia
It worked perfectly out of the box. Now, half a year later, the starter is very sticky and so will sometimes simply not turn over the engine. Also, if it is too cold, as in around 20° F, the small battery included with the generator is simply not strong enough to cold-start the generator whether the starter happens to be working or not, so we've had to jump it on several occasions using spare car batteries we had around.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 6, 2025
Hi,
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality build; great features; great value
on January 1, 2025
Posted by: dang2025
from Renton, WA
I purchased this to replace a good-running portable generator that we've been using for emergency whole-home backup during a power outage. The old one had low hours, but we needed a more powerful generator to work with our well. Being tri-fuel, this generator makes it very convenient for us now that we can hook right up to our natural gas supply line at the house -- no more running to the gas station during a power outage. The build quality seems to be excellent.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com