Customer reviews from westinghouse.com
Westinghouse - 13,500/10,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Average customer rating
4.9
(9,270 Reviews)
Rating breakdown 9,270 reviews
5 Stars
8,185
4 Stars
950
3 Stars
84
2 Stars
23
1 Star
28
98%of customers recommend this product.
(
8,415 out of
8,616)
Customer Reviews for Westinghouse - 13,500/10,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Customer Rating
5
Wgen115000
on October 3, 2024
Posted by: HAPPYnHOUSTON
from Houston, TX
After waiting for generators to become available in Houston I was happy to get this wonderful generator. I feel more secure for my family during inclement weather.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
My dream machine!
on October 3, 2024
Posted by: Wanderingwind1
from Bell, Florida
My first generator and I got a fantastic deal with many extras like a 25 propane hose! Westinghouse I remember as producers of great products. I'm a 69 year old man who remembered that! Thanks for a fantastic product and price!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality
on October 3, 2024
Posted by: Powerhouse27
from Houston tx
Great whole home generator. One of the few with less than 5% THD making it safe for sensitive electronics.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
A very mixed bag
on October 3, 2024
Posted by: The Batman
from Houston, Texas
I purchased a Westinghouse portable generator about 2 months ago after reading wonderful reviews. The generator I received was tri fuel, which I had ordered, and it did not work with natural gas. Westinghouse told me to try a different spark plug which was ludicrous. They then wanted me to take this 250 lb generator which was supposed to be brand new and bring it to a service center 20 mi away to have them repair it. I purchased a brand new generator and this solution was unacceptable. Fortunately, the retailer that I purchased it from stood up for me and after weeks finally got Westinghouse to agree to send me a new unit. The new unit appears to be functioning just great. Westinghouse policies on new units are abominable. I will never deal with this company again even though this generator is supposed to be one of the best.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 4, 2024
Hi,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered with your unit. We appreciate your patience and are glad to hear that your new unit is functioning well. Your feedback is invaluable as we strive to improve our customer service and product reliability. We hope we get the opportunity to earn your business in the future!
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered with your unit. We appreciate your patience and are glad to hear that your new unit is functioning well. Your feedback is invaluable as we strive to improve our customer service and product reliability. We hope we get the opportunity to earn your business in the future!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Well built solid heavy duty Generator
on October 3, 2024
Posted by: ibspooky2
from La Marque, Texas
Received the generator in absolutely great condition. by truck and the driver placed it in my garage. Easy set up instructions. I,m going to use Natural Gas but used propane to start it up. It fired right off and ran great, I have set it up in a small resin garbage can storage unit and plan to hook it up as a home backup. I had to take the wheels off to make it fit inside, I still have to vent the exhaust and add several more air vents. This generator is well designed and the manual is well written. A lot of power and flexibity at a great price.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on October 3, 2024
Posted by: Gary 325
from Tn
Specifically purchased because of Tri fuel option and high output. Have yet to break in engine but give a top rating so far.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features 11500tfc
on October 3, 2024
Posted by: Dobber
from Texas
I bought this generator to run on natural gas it runs my house with a 3ton ac with no problem l. My A/c guy said I didn’t need a soft start the generator would handle it just fine that alone saved me 400 dollars. Love it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Won't run off propane at the moment
on October 3, 2024
Posted by: Uncmd2b
from Hardeeville SC
Got this recently, just in time for Hurricane Helene. Setup was simple. However it would not start or run off my 20# propane tank. Even tried a second fresh propane tank. But ran with no issues on gasoline. Powered entire house (without HVAC attached), including water heater, well pump and septic pump. Also all the lights and electronics. Full tank of 97 octane would run at least 12 hours. Ran for 3 days straight (only stopping to refuel every 12 hours) without a hiccup. Pleased with the low THD. I will be reaching out to WH service to figure out why the propane was a no-go. I bought it because I want to run it off propane. I hate gas engines that sit unused for long periods of time, because they always gum up. If I get the propane working, I'd give it 6 stars!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com