Customer reviews from westinghouse.com
Westinghouse - 13,500/10,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Average customer rating
4.9
(9,711 Reviews)
Rating breakdown 9,711 reviews
5 Stars
8,563
4 Stars
1,005
3 Stars
90
2 Stars
23
1 Star
30
98%of customers recommend this product.
(
8,733 out of
8,937)
Customer Reviews for Westinghouse - 13,500/10,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet - Blue
Customer Rating
5
Great product
on January 19, 2026
Posted by: Jimjimjim
from Texas
Excellent machine, I am very happy with this generator. Packed very well
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Damaged gas regulator
on January 19, 2026
Posted by: Vince L
from Nokomis, FL
I bought the generator November 2025, worked for 10 minutes when first installed. Tried to exercise January 2025 and would not start with either natural gas or propane. Called Westinghouse for assistance and was told it was probably the regulator and would send me a replacement, albeit I would have to install it. Asked for instructions but never received a readable copy. Very disappointed that I bought a "lemon" and Westinghouse would not make it right. They offered to make the repair but I would have to take the unit to a repair shop 40 miles from me. I have no way to transport the unit. I would have to pay for a service call even though materials and labor is covered under the one year warranty.
I asked that the unit be replaced and was refused.
I asked that the unit be replaced and was refused.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Sydney, Westinghouse, January 20, 2026
Hi,
We’re sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. While the warranty covers parts and labor through authorized service centers, we regret the inconvenience this caused, especially given your ability to transport the unit and the unclear instructions provided. Please contact our customer support team at westinghousevip@wpowereq.com with your case number so we can review your situation further and see how we can help.
Thanks,
We’re sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. While the warranty covers parts and labor through authorized service centers, we regret the inconvenience this caused, especially given your ability to transport the unit and the unclear instructions provided. Please contact our customer support team at westinghousevip@wpowereq.com with your case number so we can review your situation further and see how we can help.
Thanks,
Written by a customer while visiting westinghouse.com
Customer Rating
4
Perfect at unboxing and setup
on January 19, 2026
Posted by: SpecialKay
from Northern New York
I have not needed to use this generator yet to operate my household. Everything was well packaged and as advertised.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Just what we needed during power outages
on January 19, 2026
Posted by: PJP67
from Chesterfield, VA
We bought this back at the end of September 2025 and have used it a couple of times during power outages. It is very easy to setup, start up and the remote feature is great, especially when the weather is very bad. Having a tri-fuel unit provides great flexibility. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
RV ready!
on January 18, 2026
Posted by: Patti2025
from Arkansas
So far, so good… the 75dB is acceptable… the accessibility to the controls and fuel connections are good.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
I needed this for my food truck
on January 18, 2026
Posted by: skumar
from Anderson SC
I bough this after much review of all generators - because my truck has two inlets 110v & 220v and this generator is perfect for that
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
It Works
on January 18, 2026
Posted by: BamaGoose13
from WA
So far so good, i turned it on and it works. we shall see down the road
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome generator
on January 18, 2026
Posted by: Eg899
from South Carolina
Love the key fob, and easy to understand/use!!!!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com